Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I feel like I've been robbed when the 17 tins arrive, 139E for cheap tins, everything is written in German and English, not very practical to know the capacity. the margin must be incredible for this company, a piece of advice: make your own pack...
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Response from Freezedried & Co
Thank you for your feedback. We apply the sales prices recommended by our supplier. If you have trouble reading the information on capacity, you can go to our very detailed French website. And finally, if you're not happy with your order, you can simply exercise your right of withdrawal within 14 days. Below is a link to further information https://www.lyophilise.fr/page-CMS/droit-de-retractation/ or contact us directly by e-mail team(at)lyophilise.com. The Lyo team
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Mehdi E.
Rating: 1 out of 5
Normally they do things properly, but in this case they sent 10 bad meals... Instead of sending out pasta with tomato sauce, they sent out pasta with bolognese sauce... Knowing that pasta with tomato sauce is for vegetarians. So there will be 10 kids who won't get their meal....
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Response from Freezedried & Co
Hello Sir, We're sorry for the inconvenience, there was indeed an error on our part when preparing the order. As the Voyager pasta provençale was not in stock, we preferred to change to a similar recipe from a higher range, so that your parcel would not be delayed. Unfortunately, we inadvertently overlooked the fact that this recipe contained meat. We will contact you by email to propose an exchange solution. Thank you for your understanding. Best regards. Team Lyo
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Michel L.
Rating: 4 out of 5
Wide choice and quality of products. Inventory management to be improved, too many items out of stock.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Nicolas T.
Rating: 4 out of 5
I had the opportunity to order again on your site during your birthday and I thank you for the promotional offer that allowed me to acquire a solar panel and complete some equipment. I really appreciate the speed of preparation and dispatch. The quality of the parcels and the efficiency. I'd like to thank Guillaume for preparing several of my parcels. Otherwise, top site, top customer service, very good product quality. Keep up the good work!
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Response from Freezedried & Co
Wow! Thank you for your opinion, our little team is keen to do well, so a big thank you for this feedback and for your trust :) The Lyo Team
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Michel R.
Rating: 4 out of 5
Clear, functional site. It's a pity that when searching by reference, several products are displayed.
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Response from Freezedried & Co
Thank you for your feedback, we will take it into account :) The Lyo team
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Pierre R.
Rating: 4 out of 5
Choice and advice. Wide range. Fast shipping.
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Response from Freezedried & Co
Thank you for your comment! Have a nice day ;) The Lyo team
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team :)
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Lucie D.
Rating: 4 out of 5
CLEAR
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Manon M.
Rating: 4 out of 5
Nothing to complain about, everything was in order and arrived as expected, I will see with my future purchases if the quality is still there, I recommend this site.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Comprador verificado
Rating: 4 out of 5
Punctual delivery of the order.
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Response from Freezedried & Co
Thank you for taking the time to give us your opinion. Thank you for your confidence. The Lio team :)
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Michel M.
Rating: 4 out of 5
quick and easy order. Only one regret: the parcel was supposed to be delivered to a specific address and it turned out to be the complete opposite.
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Response from Freezedried & Co
Thank you for your advice. I'm sorry to hear about your problem. When a relay point is saturated or closed, parcels are sometimes routed to other relay points. This has the advantage of making the parcel available immediately, but on the other hand and in some cases, it has the disadvantage of being far from the original relay point. The Lyo team
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Julie B.
Rating: 4 out of 5
Plastic cutlery not great. Jerky too expensive 2.90/25g (indicatively 1.58 /45g at LIDL) and too hard.
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Response from Freezedried & Co
Thank you for your feedback on some of the rations we've tested. As for Beef Jerky, can we really compare the Lidl reference, which is undoubtedly of high quality, but whose price is negotiated with a view to selling large volumes through all the stores in France and even Europe? There's no comparison with the recommended retail prices of our various Beef Jerky manufacturers, who are distributed by our company. Please contact us when you place your next order, and we'll be happy to point you in the direction of softer dried meats. The Lyo team
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Sophie R.
Rating: 1 out of 5
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Response from Freezedried & Co
We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
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Sophie R.
Rating: 1 out of 5
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Response from Freezedried & Co
I'm sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The articles arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
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Sophie R.
Rating: 1 out of 5
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Response from Freezedried & Co
We're sorry to hear about your dissatisfaction with this order. We imagine that this is mainly due to the delayed delivery of your parcel. Our suppliers were delayed in manufacturing and delivering the products due to raw material shortages. Your order was therefore on hold, but our team contacted you to inform you and, if necessary, replace or cancel the unavailable items. The items arrived recently and your parcel was sent out immediately. Thank you for your understanding. Team Lyo
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Antoine B.
Rating: 4 out of 5
Satisfied! As an improvement, I'd like more precise information about the volume of water to be added to each sachet, for example with a mark (a mark, a line) for easy use.
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Response from Freezedried & Co
Thank you for your feedback. Indeed, the brand you have selected is qualitative but does not have such information (only written in the text). We can suggest other brands that would be easier to use. Please do not hesitate to contact us. The Lyo team
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Comprador verificado
Rating: 1 out of 5
Ordered on the 12th and received on the 18th (the order said between 2 and 4 days).
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Response from Freezedried & Co
Thank you for your feedback. The delivery time for Spain is 2 to 4 working days. Your order was shipped on Wednesday the 12th and delivered on Monday the 18th, that is a delivery in 4 working days. The delivery would have been faster, but it was delayed due to a problem of truck capacity. Thank you for your understanding, best regards. Elodie from Freeze Dried & Co.
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Laurent T.
Rating: 4 out of 5
fast delivery, good advice on the site
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Sophie L.
Rating: 4 out of 5
I put 4 stars and not 5 because I find the products very very good but unfortunately I received two bags pierced so they went to the trash but otherwise very very good I recommend
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Response from Freezedried & Co
Thank you for your feedback and sorry for this incident. Our team will get back to you shortly by e-mail to identify the products in question. The Lyo Team
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Sophie R.
Rating: 4 out of 5
The clarity of the site, the ease of choice. Didn't buy enough to make suggestions.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team
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Comprador verificado
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
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Elise R.
Rating: 4 out of 5
Received as requested, just need to taste.
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Response from Freezedried & Co
Thank you for your opinion, enjoy your meal! The Lyo team
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Antoine M.
Rating: 4 out of 5
Fast delivery, quick and precise response to a question, compact package
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Response from Freezedried & Co
Thanks for your feedback, we'll pass it on to our great logistics colleagues :) The Lyo team
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Guillaume R.
Rating: 4 out of 5
Hello order complies package very well packaged to improve on your site give as much detail as possible on products with more technical characteristics to better inform buyers Thank you
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Response from Freezedried & Co
Thank you for your feedback! We'll take your ideas for improvement into account. The lyo team :)
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Lucas T.
Rating: 4 out of 5
Quick turnaround and product quality.
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Response from Freezedried & Co
Many thanks for your feedback. The Lyophilise & Co team :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Theo L.
Rating: 4 out of 5
Prices are still a little high, but the quality is top-notch. A good point for the delivery in relay point in a very short time after the order.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Fatima B.
Rating: 4 out of 5
Package received quickly. Product as advertised. However, parcel damaged on receipt without damaging the goods.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this transport incident. The Lyo team
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Manon M.
Rating: 4 out of 5
fast order processing and delivery
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel M.
Rating: 4 out of 5
Excellent product. The only thing is that the inside zip is not closed properly. Do not take into account the change of delivery address.
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Response from Freezedried & Co
Thank you for your feedback. My colleague has taken the necessary steps in our back office, however we are experiencing computer bugs on some carrier changes. I'm sorry about this. Concerning the zip, normally the bags are sealed, and the zip can indeed be opened without damaging the bag. However, if there's a hole, or the meal escapes from the bag, please contact us for an exchange. The Lyo team
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Jean B.
Rating: 4 out of 5
My order included a sachet of perronin. Unfortunately, the sachet was at the very bottom of the box. As a result, the pressure of other things during transport or packaging caused the bag to open. If you touch the bag where the fastener is, you can feel that it's open. I haven't yet cut the first part marked tear to open. That's where it's open. Just a centimetre long. But that's enough for the powder to come out when I handle the bag. I think this incident can happen to you again if there's too much pressure on one or more pouches. For example, if the package falls when being transported on the various conveyors. If not, everything else is fine.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry about this incident. My customer service colleagues will get back to you to rectify the situation. Kind regards. The Lyo team.
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Claire L.
Rating: 4 out of 5
product color not in accordance with the website photo .blue on the website and grey with a vague bluish hue on the knife .... nice product ....but a frustration all the same ....
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Response from Freezedried & Co
Thank you for your confidence. For our part, the visual does include shades with grey and blue areas, but in fact the shade seems random. If the product doesn't suit you, we can send you a return label so that you can send it back to us, either for an exchange with another model of the same value, or for a refund. It's up to you. I invite you to contact us on team (at)lyophilise.com or by phone 02 97 87 23 73 to let us know your choice. Have a nice day. The Lyo team
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Javier G.
Rating: 1 out of 5
It arrived on late so I cannot used it for my sailing regatta.
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Response from Freezedried & Co
Thank you for your feedback and sorry for the inconvenience. We sent your package the 2nd of November and the delivery time for Italy is about 3 to 5 working days. Please do not hesitate to contact us when your parcel is not delivered yet so that we can contact the carrier or send another package in express. I hope you find a food solution for your regatta. Thanks for your understanding. Best, Elodie from Freezedriedandco
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Lucas D.
Rating: 4 out of 5
Keep it up, don't change a thing. Your products are top-notch and there's a wide choice. Best wishes Loïc?
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Response from Freezedried & Co
Thank you Loïc for your feedback and encouragement! The Lyo team
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Pierre L.
Rating: 4 out of 5
GOOD PRODUCT
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Samir E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Samir E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Comprador verificado
Rating: 4 out of 5
All OK, nice send. Not the more "easy to track" package.
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Response from Freezedried & Co
Thank you very much for your feedback! :)
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