Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Very good! On time and correctly packed. Conforms!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
C
Comprador verificado
Rating: 1 out of 5
I have not received anything and the address was correct.
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Response from Freezedried & Co
Sorry for the inconvenience, we have had to contact you several times in the past week as the package has been returned to our office because of the address. Due to our conversation, we sent the package in the good address. Thank you for your understanding, best regards. Elodie of Freeze Dried & Co.
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Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Manon M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Laurent D.
Rating: 4 out of 5
I really appreciate the choice of products, the quality of the food, and the customer service. The negative point comes from the fact of using the same photos and same text to describe 2 products of the same range but different nevertheless (ex: Esbit pocket stove) because in the end I had to buy the 2 following this problem.
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Response from Freezedried & Co
Thank you for your feedback. Although the correct dimensions are indicated at the bottom of the product data sheet, an error has crept into our description. My colleagues in Customer Service will get back to you to suggest solutions. The Lyo Team
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Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Henry S.
Rating: 1 out of 5
product advertised as in stock and in fact not in stock at all
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Response from Freezedried & Co
We apologize for the inconvenience. The mattress was indicated as being in stock on our website at the time of your purchase. Unfortunately, the model you received was incorrectly received. We became aware of this when you placed your order and contacted you directly. Your order was refunded immediately. Thank you for your understanding. Sincerely, Team Lyo
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Claire L.
Rating: 4 out of 5
The packaging was too light and arrived completely open, but the intended contents were inside.
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Response from Freezedried & Co
Thank you for your trust. During transport, parcels may fall beyond our control. However, we have asked our logistics colleagues to reinforce the parcels with regard to the weight of the type of products you have ordered. The Lyo team
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Pierre L.
Rating: 1 out of 5
Products of the worst possible quality. Bottom of the range. Military" rations are inedible! Tinned food stinks! Avoid at all costs!
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Response from Freezedried & Co
Thank you for your feedback. We are sorry if two military rations were not to your liking, especially as we normally receive positive feedback on these products. We hope to see you again on our site. As our colleague indicated to you by e-mail, we will be able to advise you on a selection of recipes .... We offer more than 1500 references on our site, including rations, so there's sure to be one that your palate will appreciate. The Lyo team
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Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Michel T.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
C
Comprador verificado
Rating: 4 out of 5
The self-heating system works well although it can be a bit dangerous if you do it wrong, as it heats up all at once and you can burn yourself. The taste of the food will depend on taste. The Fusilli al Pesto one tastes pretty bad and is very runny. The Bolognese one has a decent flavor, although nothing to do with the real thing, of course. It is what it is for.
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Response from Freezedried & Co
Thank you very much for your note. Indeed, the system must be handled with care as the plates can be very hot. We are working on instructions to avoid any problem. You can also give your comments on the product sheets of each item on our website. Thank you very much for your understanding, best regards. Elodie from Freeze Dried & Co.
C
Comprador verificado
Rating: 4 out of 5
A complete and quality catalog. The customer service was a bit slow. 24 hours between my consultation and the response meant that the order did not arrive in time for an outing where we were going to test the products. Tested some of them in the office, the quality is excellent.
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Response from Freezedried & Co
Thank you very much for your comment. We have encountered some problems with our courier, sorry if our response was late. However your package has been shipped the same day with a delivery in 3 working days. Thank you very much for your understanding. Best regards, Elodie from Freeze Dried & Co.
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Mehdi M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Mehdi M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ???? :) The Lyo team
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Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
Vast choice on the site, but far too frequent stock-outs.
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Response from Freezedried & Co
Thank you for your feedback. Brexit combined with raw material shortages are delaying some restocking. Please do not hesitate to contact us directly to let us know which products you were looking for, we will undoubtedly be able to direct you to equivalent or higher quality products. It is also possible for you to create an alert on the product in shortage to be informed of its return on our online store. We thank you for your understanding and remain at your disposal should you have any questions. The Lyo Team
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Theo M.
Rating: 4 out of 5
Satisfied
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Jean D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel L.
Rating: 4 out of 5
Fast delivery, care for recycling and packaging
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Verified buyer
Rating: 4 out of 5
Swift handling of error in point of delivery. I chose one at checkout, the order confirmation showed another and the tracking a third. Handled swiftly with no fuss.
Response from Freezedried & Co
Thank you for your trust! The Freezedried & Co team
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Antonio M.
Rating: 4 out of 5
The quality is correct, but as always a little too expensive...
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Response from Freezedried & Co
Thank you for your feedback. Please do not hesitate to consult our "Good Deals" section https://www.lyophilise.fr/bons-plans-c-3563. Many thanks for your confidence. The Lyo team
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Comprador verificado
Rating: 4 out of 5
I am a vegetarian, I find little variety. In addition, some items are out of stock.
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Response from Freezedried & Co
Thank you for your comment and sorry you had difficulties in finding vegetarian recipes. Here is a link that should help you for vegetarian freeze-dried meals with most of the references in stock: https://www.liofilizado.es/platos-liofilizados-vegetarianos-c-459 Thank you for your confidence, the team of Lyophilise & Co.
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Laurent D.
Rating: 4 out of 5
Prices a little below the market, choice of products, but too many out-of-stocks, resulting in a half-done order.
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Response from Freezedried & Co
Thank you for your feedback. We look forward to seeing you again. We are experiencing temporary stock-outs, due to various factors depending on the brand: Brexit, strong summer demand, difficulties in restocking raw materials for certain manufacturers. Please feel free to create dispos alerts for the products you are looking for to be notified of any returns, or to contact us directly if necessary. Thank you for your understanding. Sincerely yours, the Lyo team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Lucas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel D.
Rating: 4 out of 5
fast delivery and willing to listen if there is a problem .
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel P.
Rating: 4 out of 5
Good. Order and stock indication correspond to reality. Attractive prices. Professional team. Shipping took a little while, but other than that, TOP!
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
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Michel L.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from Lyophilise & Co
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Hugo B.
Rating: 4 out of 5
Degressive lot would be a plus
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Response from Freezedried & Co
Thank you for your feedback and your confidence. The Compact Rations section allows you to order by the unit or by batch, with a sliding scale of charges for larger quantities. The Lyo team https://www.lyophilise.fr/rations-compactes-c-473
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from the Lyo team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order at [email protected]. Sébastien from the Lyo team
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Antoine B.
Rating: 4 out of 5
The choice of products and customer service is top notch. I would have liked an e-mail to warn me of the waiting time due to lack of stock. I had to ask them myself why after 3 weeks my order had still not been dispatched. they explained to me that there was a restocking problem with their supplier and offered to send me my order partially, or to wait or to be reimbursed for the missing item. it was great, i would have given them 5/5 if they had contacted me earlier to let me know :)
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Response from Freezedried & Co
We're a small company, we want to do things right and we should have come back to you regarding your order. However, we are delighted that you were able to receive your products on time. The Lyophilise & Co team thanks you for your comment :)
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Omar B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Nicolas R.
Rating: 4 out of 5
Order received promptly and responsive after-sales service
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Response from Freezedried & Co
Thank you for your feedback. Sébastien from the Lyo team
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Sophia A.
Rating: 4 out of 5
Ration and nutritional intake are good, but the quality of the dishes is not particularly varied.
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Response from Freezedried & Co
Thank you for your feedback. Please let us know by email team[at]lyophilise.com what improvements you'd like to make to the products for future productions. Sincerely yours, Team Lyo
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Hugo D.
Rating: 4 out of 5
This is my first order and I haven't tested the filter on the gourd yet so it's hard to say. Fast shipping
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Response from Freezedried & Co
Thank you for your feedback! Please don't hesitate to come back to us if you have any questions or requests. :-) Sébastien from the Lyo team
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Pierre D.
Rating: 4 out of 5
Good quality products, sufficient and eco-friendly packaging (recycling), the only downside was the last-minute change to the delivery point.
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Response from Freezedried & Co
Many thanks for your feedback. :-) We'll see what happened with the carrier. Do not hesitate to come back to us by email or phone to give us more details. The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
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Elise R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyophilise & Co team
C
Comprador verificado
Rating: 1 out of 5
Order arrived late
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Response from Freezedried & Co
Thank you for your comment. You ordered on 07/29, and the package was shipped on 07/30, so we respected the deadlines for the preparation of your order. Then, on our site it is indicated that the delivery is within 3 to 5 working days to the address of your choice in Spain, and you received the parcel on 04/08/08. For another order, do not hesitate to contact us if you want an express delivery. Marie of Lyophilized & Co
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Laurent D.
Rating: 4 out of 5
I liked the speed of shipment. On the other hand, the product had already been unpacked and the gift promised with the order was not present!
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Response from Freezedried & Co
Thank you for your feedback and comment! Looking at your order, indeed, you met almost all the conditions.... but you forgot to enter the code that allowed you to add this gift ;) Thank you for your understanding. The Lyo team
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