Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I ordered freeze-dried products and received them 3 days later. Delivery on time, impeccable packaging. I have not yet tested the freeze-dried products.
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Response from Freezedried & Co
Thank you for this comprehensive review :) The Lyo team
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Comprador verificado
Rating: 1 out of 5
I have not received the products yet, after a long wait, even paying the shipping to my home I had to change it to pick it up at the store and they still have not sent me the code to be able to pick it up.
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Response from Freezedried & Co
Thank you for your comments. When we saw the situation of your order, my colleagues called you to help you find your package at your local post office. We thank you for your apologies for this incident and thank you for your understanding. We hope you were able to retrieve your package.
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Nicolas D.
Rating: 4 out of 5
There are lots of freeze-dried dishes to choose from. There used to be a "natural compositions" section or something like that. Because I avoid preparations with preservatives and other products. Also, you can't save a list of items you usually buy. Except for the order history, but you have to click on each product.
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Response from Freezedried & Co
Thank you for your feedback. At the end of this review, I've included a link to the 100% natural section for freeze-dried products and sports nutrition. With our brand new site, you can add a product to a list of favorites by clicking on the backpack on the product sheet you're interested in. This list can then be found in your personal space. Have you tried it? The Lyo team is at your disposal if you have any questions ;) Freeze-dried: https://www.lyophilise.fr/100-naturel-c-2709 Sports Nutrition: https://www.lyophilise.fr/100-naturel-c-2711
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Theo M.
Rating: 4 out of 5
quality product
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Jean M.
Rating: 1 out of 5
You deliver to China, Singapore, Japan and Malaysia, but not to the Philippines. It's not much further. Too bad I had a good order for you. US Augason Farm delivered in 1 week without any problem. Poor France.
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Julie P.
Rating: 4 out of 5
The eggs were average but the other 2 dishes were good.
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Response from Freezedried & Co
Thank you for your feedback! You can rate our products directly via a special email dedicated to product reviews. Scrambled eggs be damned ^^ . The Lyo team thanks you for taking the time to rate us. Have a nice day.
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Fatima M.
Rating: 4 out of 5
It's too early to say, as I haven't yet had a chance to taste the products. On the other hand, I find that there's a lot of plastic packaging for the quantity of food contained.
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Response from Freezedried & Co
Thank you for your feedback. Your comment probably relates to the fruit? If so, the brand does indeed use the same bags as for these recipes, no doubt for reasons of accounting for their machines but also for cost, as they are cheaper for large volumes (and conversely, there could be a knock-on effect on prices). That said, your comment is right on and we'll be sure to let them know. Thank you for your confidence and enjoy your wine. The Lyo team
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Sabrina E.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Sabrina E.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for the note :)
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Comprador verificado
Rating: 1 out of 5
If you say it takes between 3 and 5 days, keep that in mind because it is essential. I ordered on Sunday and a week later I still have not received my order. Regrettable
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Response from Freezedried & Co
Your order was placed on the 18th and shipped on the 19th, our team respected the deadlines. Your package was then serviced through Correos and arrived in Spain on the 23rd. It seems that the carrier is experiencing some delay, but this is out of our control. We are launching a survey with the carrier and will contact you by email (check your spam) to provide you with a solution. Thank you for your understanding. The Lio Team
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Manon B.
Rating: 4 out of 5
A wide variety of products and many vegetarian options.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Nicolas T.
Rating: 4 out of 5
On-time delivery, product quality
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
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Hugo M.
Rating: 4 out of 5
Quality products. Top-notch customer service: helpful, responsive, enterprising and very friendly! Thanks to the team
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Comprador verificado
Rating: 1 out of 5
After 8 days I am still waiting, in addition to delaying my departure by days. It's a pity!
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Response from Freezedried & Co
Thank you for your comment. Your order was placed on our website on Monday 12/07. This summer, the packages are dispatched within 48h (working days). Wednesday was a holiday in France, so the expedition was on Thursday 15/07. The delivery times for Spain are also 4 working days (carriers do not deliver on weekends). Your parcel is at the delivery place serving your address. Thank you for your understanding, best regards. The Freeze Dried & co team
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Comprador verificado
Rating: 4 out of 5
Fast response times
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Response from Freezedried & Co
The Lyophilized & Co team thanks you for your note.
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas L.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel B.
Rating: 4 out of 5
Fast, efficient, no nasty surprises. I don't give them 5 stars because I think the lack of stock is a shame. Choices are unfortunately too limited because of this.
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Response from Freezedried & Co
Thank you for your feedback. We're not sure which product category you're disappointed with, but considering your order, we think it's freeze-dried :) We currently have just over 400 recipes and kits in stock but we could indeed have a few more...Due to brexit, we're experiencing supply delays on English brands, with strict customs controls impacting lead times as well as companies finding themselves in an administrative headache. Let's hope that, after a few cups of tea, things will soon be back to normal. In any case, thank you for your feedback, and we hope we've provided you with some information. The Lyo team
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Manon R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Manon R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Camille T.
Rating: 4 out of 5
Hello, We ordered several meals of different brands that we have not yet used, except for one. Everything was well packaged with an invoice summarizing the order, and the box was open as it was picked up on the spot. When it came time to put the bags away, a bag of Aventure Food pasta, cheese and mushrooms was damaged by a: "cutter stroke"? We ate it quickly and it was good. Sincerely
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Response from Freezedried & Co
Hello, thank you for your feedback. The brand's recipes are presented flat in the box, so when you cut the tape (despite a warning from the brand), the bag on top is more likely to be cut. In any case, we should have noticed this when preparing your parcel. Our team will contact you to propose a compensatory solution. The Lyo team
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Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Julie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Julie R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antonio F.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antonio F.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Jean R.
Rating: 4 out of 5
Product quality. Speed of delivery. It's just a shame that delivery costs are a bit high for a small product.
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Response from Freezedried & Co
Thank you for your feedback. According to your order, you have chosen delivery via La Poste at 6.95. Shipping costs are 4.95 for delivery to a relay point in France, should you wish to order again. Grouping orders with colleagues could also be a way of sharing shipping costs, or of reaching the 70-purchase threshold, at which point delivery is free of charge to a relay point in France. Sincerely yours, the Lyo team.
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Michel D.
Rating: 4 out of 5
You have a wide choice of products.
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Response from Freezedried & Co
Thank you for your feedback. The Lyo Team
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Comprador verificado
Rating: 1 out of 5
I have not received my order
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Response from Freezedried & Co
Thank you for your feedback. However, the package tracking indicates a delivery on Tuesday at 12:00, just after your comment. The delivery time for Spain is 3-4 working days - the carrier has encountered a bit of a delay and delivered in 5 days, sorry. Do not hesitate to contact me if you have questions. Best regards, the Lyophilized & Co team
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Anais D.
Rating: 4 out of 5
I put 4 stars for the simple reason that you can always improve. Otherwise very good site, order received quickly, well packaged.
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Comprador verificado
Rating: 4 out of 5
Fast shipment within dates and packaging appropriate to the volume of the order
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Response from Freezedried & Co
Thank you for your comments after your order on our website :) The Lio Team
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Nicolas P.
Rating: 4 out of 5
first experience: I thought I was on a site with more organic products.... and then I discovered, by selecting "gluten-free", a multitude of other brands resold by you. and then, selecting "gluten-free", I discovered a multitude of other brands that you sell. For a moment, I felt lost. I'd like more clarity on your products and those of others...
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Response from Freezedried & Co
Thank you for your feedback. We do indeed offer many brands related to food and outdoor equipment. We have created special selections such as Organic, Gluten-free, Lactose-free and 100% natural to facilitate the choice of those who have these criteria and wish to access these products more quickly. The idea was not to lose you :) If you have any questions or need advice, don't hesitate to contact us by phone or e-mail (team(at)lyophilise.com ;)
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Claire P.
Rating: 4 out of 5
I was looking for food bars for a long trail run. The Lyophilise & Co website offers a very wide range in this field. That's great, but it leads to a headache when it comes to choosing what's best for you. In fact, there's no tool to help you choose, and you're forced to painstakingly read the description of each product... in short, unrealistic, which leads to a choice more akin to poker!
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Response from Freezedried & Co
Hello and thank you for your feedback. We've just launched our new site, and still have a few parameters to adjust to make it easier for you to find what you're looking for in this section. In the meantime, don't hesitate to contact us if you'd like any advice (by phone, e-mail or chat window). The Lyo team
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Nicolas D.
Rating: 4 out of 5
fast medium taste
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Response from Freezedried & Co
Thank you for your feedback on your order. We offer a wide variety of freeze-dried brands, and we'll be happy to help you choose from our best references. If you would like to order again, please do not hesitate to contact us :) The Lyo team
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Nicolas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Nicolas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Guillaume P.
Rating: 4 out of 5
Fast delivery Some brands are not well represented on the site
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Response from Freezedried & Co
Thank you for your very interesting feedback! Could you please let us know which brands you are interested in by e-mail? team(at)lyophilise.com. Many thanks in advance. The Lyo team.
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Hugo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Hugo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Julie P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Hugo D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Hugo D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Theo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Theo P.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Michel R.
Rating: 4 out of 5
Fast delivery but one of the bags had received a cutter cut.
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Response from Freezedried & Co
Thank you for your feedback. We will contact you to send you another bag. Sorry for the delay. The Lyo team
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Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Mehdi E.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Mehdi E.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Laurent R.
Rating: 4 out of 5
For the amount of my order I would have appreciated free delivery...
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Response from Freezedried & Co
Thank you for your feedback. It is possible to choose the free delivery in relay point in France before validating an order (from 70 of purchases). Hoping to see you again on our site, please don't hesitate to contact us if you need information for a future order. Best regards. The Lyo team.
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