English 
D
Rating: 4 out of 5
All good? Correct packaging
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1 and 4 stars
Reset filtersJ
Rating: 1 out of 5
Customs duties... Did not make it clear on purchase and check out that there will be Customs duties. Extremely unhappy
Response from Freezedried & Co
Thank you for your feedback. We’re sorry for the inconvenience caused. Information about taxes and customs duties is indicated on our website. For orders above £135, VAT is not charged on our website, but import duties and taxes may be requested by UK customs as the UK is outside the EU. Our customer service team will get back to you shortly to assist you.
G
Rating: 1 out of 5
I'm still waiting for my package
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Response from Freezedried & Co
Hello,
As mentioned by my colleague during your exchanges, the address was incorrect and the package has returned to our premises. We will automatically resend it as soon as we receive your delivery address.
Thank you for your understanding!
As mentioned by my colleague during your exchanges, the address was incorrect and the package has returned to our premises. We will automatically resend it as soon as we receive your delivery address.
Thank you for your understanding!
G
Rating: 4 out of 5
Generally good quality products, a bit high price, one bag was open losing its contents (unusable) unfortunately it spilled all over the package.
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Response from Freezedried & Co
Thank you for your review. We are sorry for this inconvenience during transport. Please do not hesitate to contact us so we can find a solution.
M
Rating: 4 out of 5
Very good products for my order of freeze-dried meals. The after-sales service is very responsive. Unfortunately, one product did not suit me and since the return shipping costs are at my expense, I find myself with a product that I will very likely not use since the shipping costs are the same as the product price, so I will keep it. It's a shame.
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Response from Freezedried & Co
Thank you for your feedback and for your opinion. We are delighted that the quality of the products and the responsiveness of our after-sales service have satisfied you. Regarding returns, the costs are indeed borne by the customer, as stated in our terms, but our team remains available for any questions. Thank you for your trust.
S
Rating: 4 out of 5
The delivery time was long, no precise delivery date. Upon delivery, the carrier stored the package in boxes 5 km from our house, while there were boxes 2 km away.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for this delivery delay and for the relay point chosen by the carrier, which we unfortunately do not always control. However, we take note of your remark. Thank you for your trust.
A
Rating: 1 out of 5
More than a month to receive my order. Had to follow up with the company twice to find out what was happening. No spontaneous communication from them. No commercial gesture. I absolutely do not recommend.
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Response from Freezedried & Co
Thank you for your feedback. The exceptional delay encountered on your order was due to a prolonged shortage with our supplier on the PocketRocket stove, which delayed the shipment of the package. Information was sent via email during this delay and we are sorry if it was not sufficiently clear. We regret the wait and the inconvenience caused. Our customer service remains available if needed.
L
Rating: 4 out of 5
A bit of a wait due to restocking issues but I was very well supported during the wait for my items by the team at Lyophilisé & Co who offered me alternatives. I really recommend.
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S
Rating: 4 out of 5
The products ordered from Lyophilise are of very good quality and fully meet my expectations. However, the packaging could be improved: the cardboard was not very sturdy and the package was on the verge of opening upon receipt, which raised concerns about a potential risk of loss of items.
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K
Rating: 4 out of 5
Not tasted yet, order arrived on time and a wide variety of dishes.
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F
Rating: 4 out of 5
Order received quickly, however, one of the ordered cans was dented and damaged: I had to eat it quickly to avoid future issues.
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P
Rating: 1 out of 5
Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.
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Response from Freezedried & Co
Hello,
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
S
Rating: 4 out of 5
Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.
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Response from Freezedried & Co
Thank you very much for your feedback and for your positive comment, it really makes us happy.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
P
Rating: 4 out of 5
Very happy with the equipment. Satisfied with the exchanges with Lyophilized. Disappointed with the transport provider but the package arrived ...
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Response from Freezedried & Co
We are delighted that the equipment and our exchanges have satisfied you. Regarding the transport, we are doing what is necessary with the provider to improve this point. Happy that the package arrived well
P
Rating: 4 out of 5
The products I used met my expectations. Both in terms of nutritional value and flavor of the products. I still struggle with the constant price variations, but that's the way it is these days. Preparing my treks 8 to 6 months in advance, I can time my purchases to optimize the financial cost of my treks.
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Response from Freezedried & Co
Thank you for your feedback, we are delighted that the products met your expectations.
Regarding price variations, we do indeed try to limit them as much as possible. They only occur when we are forced to by increases from our suppliers :(
Good preparation for your upcoming treks,
Regarding price variations, we do indeed try to limit them as much as possible. They only occur when we are forced to by increases from our suppliers :(
Good preparation for your upcoming treks,
J
Rating: 4 out of 5
The shipping was very slow and with unclear information. Aside from that, I am very happy with the orders made
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Response from Freezedried & Co
Thank you for sharing your experience. We regret that the shipping was slower than expected and that the information was not as clear as it should have been. We take note to improve in these aspects. We are glad to know, however, that you are very happy with the orders made. Thank you for your trust!
T
Rating: 4 out of 5
Prices are high but the products are very good.
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C
Rating: 1 out of 5
The responses were good. But it took a very long time for the order to arrive. Besides, I requested home delivery and after 3 weeks I almost had to go pick it up myself. I imagine the problem is with the agency. But I paid more for it to arrive sooner. Best regards.
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Response from Freezedried & Co
Thank you for your comment and for detailing your experience. We sincerely apologize for the delay in delivery and the inconveniences caused, especially considering that you selected and paid for a faster home delivery service. We understand your frustration and are reviewing what happened with the transport agency to prevent it from happening again. We appreciate your understanding and the trust you have placed in us. Best regards.
V
Rating: 4 out of 5
Great site but just a bit slow on delivery
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Response from Freezedried & Co
Hello, we apologize for the delivery delay and are continuously working with our carriers to improve it. See you soon!
H
Rating: 4 out of 5
Carton opened upon arrival, fortunately nothing was missing. Deserves more Scotch.
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Response from Freezedried & Co
Thank you for your report. We apologize for the condition of the carton upon arrival and take note of your comment on strengthening the packaging.
M
Rating: 1 out of 5
5% discount not applied on €100 as announced.
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Response from Freezedried & Co
Hello,
Thank you for your feedback and sorry for this discount issue, this is clearly not the experience we want to offer.
If you wish, you can send us a message at [email protected] with your order number and, if possible, a screenshot of the announced offer (or the promo code used). We will check immediately and apply the missing discount or offer you an equivalent solution.
Best regards,
Thank you for your feedback and sorry for this discount issue, this is clearly not the experience we want to offer.
If you wish, you can send us a message at [email protected] with your order number and, if possible, a screenshot of the announced offer (or the promo code used). We will check immediately and apply the missing discount or offer you an equivalent solution.
Best regards,
F
Rating: 4 out of 5
nothing to report
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E
Rating: 4 out of 5
compliant
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S
Rating: 4 out of 5
I don't give 5 stars just because there are many products that are not available, and even more disappointing when you open the cart several days later and some products are out of stock, otherwise you are great, thank you very much!
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O
Rating: 4 out of 5
Regarding the product packaging, nothing to say. Moreover, the product has a very pleasant taste that does not suggest any fatigue or nausea after prolonged consumption. Thank you
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A
Rating: 4 out of 5
Wide range of products. Fast and effective service. Recommendable.
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M
Rating: 1 out of 5
I did not receive the right meal
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Response from Freezedried & Co
Hello,
We are sorry to read your review, especially since we have already exchanged with you on this subject several times by email.
As a reminder, this is indeed the military ration that you ordered from our site. The only difference compared to the visual you may have seen is that the manufacturer now indicates the mention "halal" on the packaging. However, the content of the ration is indeed in accordance with what was indicated on our site at the time of your order.
We are sorry to read your review, especially since we have already exchanged with you on this subject several times by email.
As a reminder, this is indeed the military ration that you ordered from our site. The only difference compared to the visual you may have seen is that the manufacturer now indicates the mention "halal" on the packaging. However, the content of the ration is indeed in accordance with what was indicated on our site at the time of your order.
J
Rating: 4 out of 5
Very good, I am happy with my delivery.
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A
Rating: 1 out of 5
I feel cheated. I placed a large order of two packs and one of them expires in November 2025 and the other, as is normal, in 2026. I feel scammed!! You lost a customer forever.
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Response from Freezedried & Co
We sincerely regret your disappointment.
After verifying your order, it seems that the short expiration date only affects one of the items, and not the 10 plates in the pack.
We also confirm that the expiration date of the selection was clearly indicated on the product sheet at the time of purchase, to ensure total transparency.
In any case, we understand your discomfort and that is why we have just sent you an email with a proposal for a commercial gesture.
Thank you for your understanding.
After verifying your order, it seems that the short expiration date only affects one of the items, and not the 10 plates in the pack.
We also confirm that the expiration date of the selection was clearly indicated on the product sheet at the time of purchase, to ensure total transparency.
In any case, we understand your discomfort and that is why we have just sent you an email with a proposal for a commercial gesture.
Thank you for your understanding.
A
Rating: 4 out of 5
It arrived well, but there were a few days of delay and they took time to get in touch with me.
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S
Rating: 1 out of 5
Terrible delivery service!!! I pay a supplement to be delivered in 24 hours and I receive it a week later! unacceptable! Otherwise, great product.
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Response from Freezedried & Co
Hello Sébastien,
Thank you for your feedback and we are glad that you appreciate our products. We are sorry to hear that you encountered a problem with the delivery. Your satisfaction is our priority, and we will look into this situation to prevent it from happening again. Please feel free to contact us directly for any further information or assistance.
Best regards,
The Lyophilise & Co team
Thank you for your feedback and we are glad that you appreciate our products. We are sorry to hear that you encountered a problem with the delivery. Your satisfaction is our priority, and we will look into this situation to prevent it from happening again. Please feel free to contact us directly for any further information or assistance.
Best regards,
The Lyophilise & Co team
E
Rating: 4 out of 5
Perfect almost 100%. Still missing a bit of salt to enhance the flavors. Otherwise, I recommend.
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F
Rating: 1 out of 5
Everything would be perfect if the CHRONOPOST delivery person didn't push back their delivery dates as usual. Please LYOPHILISE, choose an efficient delivery service that shares the same corporate culture as you.
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Response from Freezedried & Co
Thank you for your feedback. Chronopost delays do not reflect the level of service we wish for our customers. Please know that we closely monitor the quality of our carriers and adjust our partnerships accordingly to ensure reliable deliveries.
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
In case of delivery issues, our team is available to assist you quickly: [email protected] // 02.97.87.23.73
Thank you for your trust!
N
Rating: 4 out of 5
Lack of variety.
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F
Rating: 1 out of 5
Tired of receiving reminders and surveys by email after each order and after explicitly unsubscribing.
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Response from Freezedried & Co
Hello,
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
We have verified: you do not receive our commercial and promotional emails. Only essential messages related to your orders (confirmation, tracking, notifications...) remain, which we limit as much as possible.
Thank you for your understanding.
C
Rating: 4 out of 5
Impressive delivery speed...
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T
Rating: 1 out of 5
I had a very bad experience with the freeze-dried SATE-BABI meal. After eating it, I had a severe food poisoning. It was the only food I consumed that day, so it must have come from this product. Result: sick all day. I do not recommend it at all and I will not buy this kind of product again.
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Response from Freezedried & Co
Hello,
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,
We are sincerely sorry to hear that you have been unwell after your outing, and we understand your concern.
At this stage, there is no evidence to suggest that the Sate-Babi meal was the definite cause of your discomfort. In outdoor conditions, other factors may come into play: the quality of the water used for rehydration, hygiene conditions in the shelter, seasonal viruses (gastroenteritis), or even individual sensitivity to certain ingredients.
On our side, these references have been consumed by many customers this summer, without any similar reports. However, we remain very attentive to any quality feedback.
We hope you are feeling better and remain available to assist you in this process.
Best regards,
P
Rating: 1 out of 5
Very disappointed with the 'carbonara pasta' and 'bolognese pasta' dishes. Way too spicy.
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A
Rating: 1 out of 5
At the end of the order and before its shipment, I wrote to modify the shipment and it was in vain... days later they got in touch... lack of customer attention.
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Response from Freezedried & Co
Dear Alberto, We sincerely regret the situation. We are in a period of high activity, and we responded to your email two days after it was sent. However, at that time your order had already been prepared and shipped, so the requested modification was no longer possible. We assure you that we do everything possible to serve our customers as quickly as possible, but we are a small team of about ten employees, not an internet giant with automated service. Therefore, we would appreciate a minimum of understanding towards our team, which works diligently to provide the best possible service even during peak demand times. Sincerely,
C
Rating: 1 out of 5
Delivery not possible as allegedly no one was reachable - DPD. No response from the supplier and no refund so far.
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Response from Freezedried & Co
Hello,
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.
we apologize for the inconvenience.
Your package was returned to us by DPD after the delivery person reported that no one was reachable. We informed you about this via email, but we have not received any feedback from you.
We would like to resolve this immediately:
Refund of the order amount or
Reshipment to the desired address.
Please let us know briefly which option you prefer (and in case of reshipment, the address and the desired shipping method).
You can reply directly here or contact us at [email protected].
Thank you for your feedback and again, we apologize for the delay.