English 
M
Rating: 4 out of 5
Fast, accurate delivery
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
It turns out that the order arrived at the parcel shop days ago and I have not received any confirmation by e-mail neither of the shipment nor that I had picked it up. I saw it when I went to my web space to "order tracking".
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Response from Freezedried & Co
Good morning, An email was sent on 01/27 with the tracking number of the package. Maybe in your undesirable mail ? The carrier should also send a message but it does not work well with a foreign number. Sorry for the problem - you can go to the store until next Wednesday to get your package back. Thank you for your understanding, best regards. The Liofilizado.es team
J
Rating: 4 out of 5
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M
Rating: 4 out of 5
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M
Rating: 4 out of 5
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C
Rating: 4 out of 5
A little expensive
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Response from Freezedried & Co
Hello, thank you for your feedback. Regarding product pricing, we apply the prices recommended by the various brands. We offer a wide range of products to suit all budgets. The Lyophilise & Co. team
T
Rating: 4 out of 5
Received promptly, products/packaging compliant. Set up a group order system to reduce shipping costs.
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Response from Freezedried & Co
Thank you for your feedback. If you have any friends or acquaintances interested in our products, the easiest thing to do is to contact us and let us know your overall selection. We offer delivery at relay points for purchases of 70 or more. Don't hesitate to contact us by e-mail if you have any questions, or by telephone. The Lyophilise & Co team
S
Rating: 4 out of 5
Order received in 48 hours Very satisfied with content and speed of receipt
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N
Rating: 4 out of 5
Order reserved balance... could be clearer: order in the course of validation, order validated, in preparation, expedition apart from that serious site respect of deadlines reuse of perfect cardboard concerning the ordered articles in conformity.
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Response from Freezedried & Co
Thank you for your feedback, we'll pass it on to our web department to improve the site :) Sincerely yours, the Lyo team
C
Rating: 4 out of 5
as responsive as ever
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C
Rating: 1 out of 5
I received two packages...one perforated and runny. Maybe it's not the freeze-dryer's fault, but hey...it sucks haha.
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Response from Freezedried & Co
Thank you for your feedback. Despite our precautions during the preparation of your order, some parcels may be damaged during transport by the carriers. We will contact you directly to find a solution. Thank you for your confidence. The Lyophilise & Co team
L
Rating: 4 out of 5
Top: diversity and quality of products. Not so good: products with a best-before date or that expire in three months. But then, destocking is a must.
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Response from Freezedried & Co
Thank you for your comment, and sorry for the inconvenience. We are very careful with stock, and the dates should have been clearly noted during the destocking operation if this was the case. Please do not hesitate to come back to us (team[at]lyophilise.com) to let us know about products with short dates. Thank you for your understanding. Team Lyo
L
Rating: 4 out of 5
We'll see in the years to come if the quality of the food is up to scratch.
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L
Rating: 1 out of 5
Order not received
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Response from Freezedried & Co
Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo
T
Rating: 1 out of 5
Does not keep food warm long enough, max. 4 h
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.
T
Rating: 1 out of 5
I can't evaluate an order I haven't received.
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Response from Freezedried & Co
Hello Madam, At the time of your order, the reference "25 Allumettes - Waterproof, Windproof" was out of stock with a supply date indicated. Unfortunately, this date has been extended due to delivery problems with our supplier. We tried to contact you by e-mail or telephone to propose a change or cancellation of the product. Apparently, the information didn't reach you... The matches will be available this weekend, which means they will be shipped this week. Could you please contact us (team[at]lyophilise.com) to know your choice for the delivery time? Thank you in advance for your understanding. Sincerely yours, Team Lyo
S
Rating: 4 out of 5
Fast, accurate delivery
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M
Rating: 4 out of 5
bonjour bien mais les confitures ont perse tout etai collants
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. Do not hesitate to contact our customer service team[at]lyophilise.com when you have a delivery problem. When you place your next order, you can also contact us so that we can make you a commercial gesture following this problem. Thank you for your understanding. Team Lyo
L
Rating: 4 out of 5
Overall 2 good 24-hour rations
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O
Rating: 4 out of 5
order delivered but not quickly
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Response from Freezedried & Co
Hello Sir, We shipped your package on 10/12, the day after you placed your order. You chose the 48h delivery option, and the parcel was delivered on 12/12. If you want faster delivery, you should choose Chrono-relais, which delivers in 24 hours. Thank you for your understanding. Team Lyo
L
Rating: 1 out of 5
i'm not satisfied with my order i've asked for a return, and still no answer, no news
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Response from Freezedried & Co
Thank you for your comment, but our team got back to you twice following your e-mails (December 9 and 10). Could you please check your spam folder? We also left you a message on your answering machine today. You can send the item back to us at the address indicated on our website, along with your invoice number. Upon receipt of the parcel, we will proceed with the refund. Thank you for your understanding. Team Lyo
O
Rating: 4 out of 5
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M
Rating: 4 out of 5
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N
Rating: 4 out of 5
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H
Rating: 4 out of 5
Fast delivery and good quality products, but one ration package was torn. Good overall.
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Response from Freezedried & Co
Thank you for your comment, and I'm sorry to hear about the problem with the ration. Has it been damaged by opening the ration? Please do not hesitate to contact us at team[at]lyophilise.com. Thank you for your understanding. Elodie from Team Lyo
L
Rating: 1 out of 5
Ordered a week ago and no notice...
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Response from Freezedried & Co
Hello, your parcel was dispatched the day after you placed your order and was delivered to the chosen relay point on 27/11. You have not yet collected the parcel from the relay point, it will be available until 03/12. Please go there as soon as possible to collect it. We remain at your disposal should you need us. The Lyo team
H
Rating: 4 out of 5
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E
Rating: 4 out of 5
The products certainly have their good points (caloric/energetic), but the taste varies between 50% good, 30% edible and 20% disgusting. Thanks all the same for these product suggestions (choice of a vegetarian parcel for several days).
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Response from Freezedried & Co
Thank you for your feedback. Please don't hesitate to let us know, by return mail, which recipes convinced you and which you wouldn't recommend at all. Even if tastes are different for everyone, these elements may lead us to change the pack. If you wish, we can advise you on a wider vegetarian selection for a pack adapted to your preferences next time. See you soon. The Lyophilise & Co team
E
Rating: 4 out of 5
very good, fast, I'm going to test part of it on my next weekend hike, the rest goes in the emergency bag. I'm keeping one star to progress.
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N
Rating: 4 out of 5
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L
Rating: 4 out of 5
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T
Rating: 4 out of 5
Very good variety of choices and very complete. Very professional, they do everything to help us and respond quickly. The only downside is the ordering process on their website. When I'm abroad and want to have my order delivered to a French address, the site always puts a relay point nearby and not the address. Otherwise I highly recommend it. Don't hesitate.
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Response from Freezedried & Co
Hello, thank you for your feedback and your loyalty. Although our software is efficient, it can be a bit stubborn for people wishing to be delivered to a different country than the one invoiced. In its defense, this can be explained by the shipping costs, as it is set up for the least expensive solution in terms of delivery costs in France. The best thing to do is to contact our team directly when you place your next order :) Thank you for your understanding, Team Lyo
Y
Rating: 4 out of 5
Convenience and choice of vegetarian products
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S
Rating: 4 out of 5
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M
Rating: 4 out of 5
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C
Rating: 4 out of 5
Good service, but some descriptions should be improved, as they are not translated into Spanish.
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Response from Freezedried & Co
Thank you for your comment, we are working on the translations for our website. It is a very long work but we want to update the site very quickly. Thank you for your understanding and if you have any questions please do not hesitate to contact us. Best regards, the Liofilizado team
C
Rating: 1 out of 5
Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.
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Response from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co
L
Rating: 4 out of 5
The speed of reception. On the other hand, I can't give my opinion on the lyo dishes, I haven't tasted them. On the next page, you should put a box: no opinion. If I haven't dealt with customer service, if I haven't tasted the dishes, how can I rate them?
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Response from Freezedried & Co
Hello Sir, thank you for your comment. Unfortunately, Trusted Shops manages the feedback form directly. Nevertheless, you don't have to answer if you didn't need us :) After tasting, you can post your comments directly on the item sheets on our site. See you soon, the Lyophilise & Co team
J
Rating: 4 out of 5
Packaging too bulky
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L
Rating: 4 out of 5
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