Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Hello, you placed an order on the 4th at the end of the day, your parcel was dispatched on the 5th and delivered to your letterbox on the 8th according to the tracking system. We were rather reactive in preparing your order :) In the wake of the health crisis, La Poste is managing an influx of parcels transiting via their platforms, and delays can sometimes be lengthened. Thank you for your trust and understanding. The Lyophilise & Co. team
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Theo D.
Rating: 1 out of 5
I placed an order a week ago and it still hasn't gone out. I'm thinking of buying elsewhere in the future, and I wanted to make French companies work. I'm realizing that in China they're more responsive and deliver faster.
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Response from Freezedried & Co
Hello, we understand your disappointment, a sachet of dried meat is missing (this was indicated at the time of your order) and our supplier is taking a long time to deliver it to us. We thought it would be delivered last week, but this was not the case. Normally, our team contacts customers when products are out of stock, but the fact that the product had arrived misled us. We apologize for this inconvenience, and my colleagues will get back to you in the morning to find a solution that suits you. The Lyophilise & Co team
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Marie D.
Rating: 4 out of 5
It's a pity that the parcel arrived a bit messy.
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Response from Freezedried & Co
Hello, we are sorry for this incident beyond our control. We hope that the products inside were still intact. If this was not the case, please contact us directly via [email protected]. Thank you for your confidence and have a nice day. The Lyophilise & Co team
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Pierre T.
Rating: 4 out of 5
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Guillaume P.
Rating: 4 out of 5
Pleasant to the palate, easy to use. Tested by bike on a mountain pass, well finished.
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Comprador verificado
Rating: 1 out of 5
My order has not arrived yet. Please contact me.
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Response from Freezedried & Co
Good morning your order is on its way to you for delivery next week. Don't hesitate if you have any further questions. Thank you. Oriane from Freeze Dried & Co
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Laurent B.
Rating: 4 out of 5
Great choice and fast service. One problem: the delivery address did not match the one given.
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Response from Freezedried & Co
Hello and thank you for your feedback. It's possible that the relay point you selected was saturated at the time of delivery. As we were unable to receive any more parcels, your order was sent to another relay point. We apologize for this inconvenience, and hope you are satisfied with the contents of your order. We wish you a good appetite and great adventures :) The Lyophilise & Co. team
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Lucas T.
Rating: 4 out of 5
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Comprador verificado
Rating: 4 out of 5
The 7 days comfort pack has what is indicated in the order. The only problem is that it has 7 breakfasts, 7 desserts and 13 main meals instead of 14. It should have 14. I hope the food is good.
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Response from Freezedried & Co
Good morning, we are sorry there are indeed 14 meals in the 7 days pack. It is a mistake on our part. We can send you the missing food. We apologize for the inconvenience. Oriane Freeze Dried & Co
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Antoine M.
Rating: 4 out of 5
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Lucie D.
Rating: 1 out of 5
the product ordered is awaiting shipment but no one has notified me
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Response from Freezedried & Co
First of all, thank you for your confidence. Indeed, as seen with my colleague by email on 02/07 after checking, there was a computer problem on our side, please excuse me for this inconvenience. It seems that there was an error in stock at the time of preparing your order. We will first reimburse your shipping costs and send you an express shipment, once the product is in stock, mid-week at the latest. If necessary, please contact us by e-mail or telephone. Thank you for your understanding. Sébastien from Lyophilise & Co
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Anais B.
Rating: 4 out of 5
Communication. Following the covid, our order took a very long time and there was no news.
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Response from Freezedried & Co
Hello, we're very sorry for the inconvenience. Unfortunately, due to the health crisis, we have had many orders and little information from our suppliers, who have also been very busy. We should have kept you more informed, however. In any case, thank you for your understanding. Sincerely yours, Elodie from Lyophilise.fr
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Laurent L.
Rating: 4 out of 5
A little more expensive than the competition, but fast delivery and wide choice.
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence, and we wish you all the best for the future. Sébastien from the Lyophilise & Co team
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Antoine P.
Rating: 4 out of 5
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Comprador verificado
Rating: 4 out of 5
Large assortment. Fast delivery time
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Pierre R.
Rating: 4 out of 5
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Marie M.
Rating: 4 out of 5
Fast service
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Comprador verificado
Rating: 1 out of 5
Very bad delivery. It's been a week since I placed the order (7 days) and I still haven't received the product. I am going on a trip and I had to buy product in a nearby store because the freeze-dried product had not arrived.
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Response from Freezedried & Co
Sorry for the inconvenience. Your order was shipped on Friday 10/07 and the delivery time for Spain is 4-5 working days. Unfortunately, Tuesday 14th was a holiday in France and your order has been delayed. In addition, delivery times may be longer at this time due to the health crisis. Due to our discussion, if you do not want your order yet we propose you a refund of the shipping. Thank you for your understanding, best regards. Elodie of the Lyophilized team
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Guillaume L.
Rating: 4 out of 5
Choice, prices
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Charlotte R.
Rating: 4 out of 5
All items are as described. Only negative point the delivery was long. The barcode from the post office was badly stuck on (made waves) and the result was received in 4 days.
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Response from Freezedried & Co
Hello, thank you for your feedback :) We are currently shipping within 48 hours due to the busy summer period. With the July 14th holiday, delivery took longer than expected. Thank you for your understanding. The Lyophilise & co team
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Michel B.
Rating: 1 out of 5
Deliver parcels to requested locations
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Response from Freezedried & Co
Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team
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James S.
Rating: 1 out of 5
you must receive it before evaluating
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Response from Freezedried & Co
Hello, your order has been available since Wednesday morning at your point relais. Packages only stay in the point relais for 7 days. We invite you to go there on Wednesday at the latest (ask about opening times) to collect it, otherwise it will be returned to us. If you have any concerns, please contact us by e-mail or telephone. Have a nice day. The Lyophilise & Co. team
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Claire R.
Rating: 4 out of 5
I was shocked to find the 2 flat packs of smell proof bags in a huge cardboard box, 85% full of air-filled bags.... all that plastic and cardboard instead of receiving the goods in an average padded envelope.
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Response from Freezedried & Co
Hello, we understand your concern when receiving your goods...... No doubt we took too many precautions with your parcel. We didn't have the right envelopes for shipping your order, so we'll do something about that. Thank you for your feedback. The Lyophilise & Co. team
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Pierre M.
Rating: 4 out of 5
The service
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Pierre M.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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Henry J.
Rating: 4 out of 5
texture
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Isabella S.
Rating: 4 out of 5
CLEAR!
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Isabel L.
Rating: 4 out of 5
fast delivery following my order, but difficult to order out-of-stock deserts.
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional circumstances, our suppliers have had problems restocking certain raw materials, and some lead times have been affected, especially for desserts. The products are gradually becoming available again on our site. We hope you understand. The Lyophilise & Co team
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Nadia M.
Rating: 4 out of 5
Two orders placed, on the first, an item no longer in stock replaced by a similar one at a higher price, the commercial gesture was top notch, delivery on time. Second order 2 weeks later, one day's delay in delivery which was dispatched the day after, costing the 5 th star, because it says dispatch the same day ... overall very satisfied with the site and its seriousness, recycling cartons more ... I will return
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Response from Freezedried & Co
Hello, thank you for your comment. Due to the exceptional number of orders, we were unable to dispatch your parcel the same day but the following day. Thank you for your confidence. The Lyophilise & Co. team.
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Lucas M.
Rating: 1 out of 5
Order placed on 25/06 and still no information about it. Either the order arrived at a relay point but I have received NO e-mail telling me that the parcel has arrived, or the 24-hour delivery is ABSOLUTELY not respected. Either way, it's not right. I'm going to call my relay point this afternoon, hoping that the parcel hasn't arrived and then left again because I didn't go to pick it up (normal, like an idiot I'm waiting for their e-mail telling me that the parcel has arrived but NOTHING).
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Response from Freezedried & Co
Hello, your order did indeed contain products that were out of stock (indicated on our site at the time of your order). Their production was delayed and we were unable to ship the products in time. After our exchange yesterday, your order is being prepared and shipping costs have been refunded. Due to the exceptional circumstances, our suppliers have done their utmost for the reorders, some delays have been impacted. We apologize for the delay, but hope for your understanding. The Lyophilise & Co team
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Elise T.
Rating: 4 out of 5
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Hugo D.
Rating: 4 out of 5
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Michel B.
Rating: 4 out of 5
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Theo M.
Rating: 4 out of 5
Well packaged and carefully completed. However, it arrived completely covered with thick black scratches of dirt on the 2 large sides, and erasures on the label which covered the label and made it difficult for the relay to scan.
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Response from Freezedried & Co
Thank you for your feedback. Packages leaving our premises look good and don't have time to be dishevelled or soiled, as they travel a maximum of ten metres in wheeled crates and are taken away directly by truck, or else they are placed on a pallet and collected manually, package by package, by one of our carriers in his van :) Scratches and marks are more due to their transit via logistics platforms. We hope that the products inside were intact. We thank you for your confidence. The Lyophilise & Co. team
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Nicolas R.
Rating: 4 out of 5
Fine
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Theo B.
Rating: 4 out of 5
The quality is top nothing to say Quantity is quality heating system effective For a first try very conclusive I would recommend
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Marie D.
Rating: 4 out of 5
Seriousness, more variety in self-heating dishes
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Julie M.
Rating: 4 out of 5
Fast order dispatch. Clear, efficient site
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Pierre R.
Rating: 4 out of 5
received 1 bag of beef jerky that has gone bad, so cannot be eaten, otherwise perfect
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Response from Freezedried & Co
Thank you for your trust, the Lyophilise & Co team will contact you and offer you compensation solutions :)
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