Customer reviews of Freezedried & Co

Thank you very much for your comment, if you have any problem with damaged packaging you can contact us at this address: [email protected]. Sorry for the inconvenience, best regards. The Liofilizado.es team

I'm sorry to hear about your experience. We have contacted the manager who indicates that the address at the carrier is indeed not up to date and she has pointed this out several times. We will be in touch with you to provide further information. The Lyophilise & Co. team

Following your comment, we have checked the status of your order. The parcel was dispatched on 28/08 and delivered to the chosen relay point on 01/09. It was collected the same day, and we have asked the carrier for proof of delivery. Can you confirm by return e-mail whether or not the parcel has been recovered? Thank you in advance for your feedback. The Lyo team

Sorry for the inconvenience, our team contacted you on 24/08 to let you know that one of the two packages had been dispatched. The second parcel had to be sent today due to a product shortage. Perhaps the e-mail has fallen into your spam folder? We will contact you immediately if you prefer a change of reference. Thank you for your understanding. The Lyophilise & Co team

Thank you for your feedback. During destocking periods, stock is reduced rapidly. However, restocking times are indicated on our website in real time. If you require a particular item, please do not hesitate to contact us by email or telephone. Best regards, the Lyophilise & Co. team.

Thank you for your feedback, our technical teams are currently working on this. The loyalty program will be available in early 2021. Sincerely yours, the Lyophilise & co team

Thank you for your order, and sorry for the inconvenience. Can you please contact us by mail ([email protected]) with the damaged item ? Thank you for your reply and understanding, best regards. The Lyophilized team

Thank you for your understanding, and sorry for the error in your order. Our sales department will contact you immediately by email to resolve the problem. Kind regards, Team Lyo

Hello, We understand your point of view, however it is not possible for the moment to make the shipping costs free of charge from a purchase amount for a shipment outside France. We are looking for solutions in this regard. Thank you for your understanding. The Lyophilized team

Thank you for your loyalty. When you placed your first order, you ordered the best of the best freeze-dried brands, you have good taste A chef in the kitchen cooks the meals before freeze-drying them for this well-known brand. This is a quality process that may explain the cost difference with other brands that use other methods. Here's an article that may shed some light on the different processing methods: https://www.lyophilise.fr/A-7999-comparatif-entre-les-plats-lyophilises-deshydrates.aspx Please feel free to contact us if you'd like us to refer you to recipes from other brands to suit your budget. The Lyo team.

Hello, we do indeed sell different kinds of long-life meals (from 1 to 25 years). On the one hand, you'll find freeze-dried meals to be rehydrated, which are much lighter than sterilized meals, which are "ready-to-eat" and therefore heavier to transport. Once you're on our site, we think in terms of categories, where it's indicated at the top of the Lyophilized menu and next to it Sterilized, and in each product data sheet, we explain how the dish is processed. But we fully understand that for a first-time visitor, all these notions may be subtle. If you would like to return any products to us, either to opt for freeze-dried products or to have your money refunded, please don't hesitate to send us an e-mail to [email protected], mentioning the recipes in question. We thank you for your confidence and hope to see you again on our site. The Lyophilise & Co. team

Hello and thank you for your confidence. Don't hesitate to ask us for advice on the choice of recipes if you wish to place an order in the future :) Our taste buds are well-trained and we'll be able to recommend recipes to suit your tastes and needs from among our hundreds of references. Regarding shipping costs, these are the Post Office rates for shipping from France to Belgium. We wish you a nice day and look forward to seeing you again on our site. The Lyophilise & Co team

Hello, you placed an order on the 4th at the end of the day, your parcel was dispatched on the 5th and delivered to your letterbox on the 8th according to the tracking system. We were rather reactive in preparing your order :) In the wake of the health crisis, La Poste is managing an influx of parcels transiting via their platforms, and delays can sometimes be lengthened. Thank you for your trust and understanding. The Lyophilise & Co. team

Hello, we understand your disappointment, a sachet of dried meat is missing (this was indicated at the time of your order) and our supplier is taking a long time to deliver it to us. We thought it would be delivered last week, but this was not the case. Normally, our team contacts customers when products are out of stock, but the fact that the product had arrived misled us. We apologize for this inconvenience, and my colleagues will get back to you in the morning to find a solution that suits you. The Lyophilise & Co team

Hello, we are sorry for this incident beyond our control. We hope that the products inside were still intact. If this was not the case, please contact us directly via [email protected]. Thank you for your confidence and have a nice day. The Lyophilise & Co team

Good morning your order is on its way to you for delivery next week. Don't hesitate if you have any further questions. Thank you. Oriane from Freeze Dried & Co

Hello and thank you for your feedback. It's possible that the relay point you selected was saturated at the time of delivery. As we were unable to receive any more parcels, your order was sent to another relay point. We apologize for this inconvenience, and hope you are satisfied with the contents of your order. We wish you a good appetite and great adventures :) The Lyophilise & Co. team

Good morning, we are sorry there are indeed 14 meals in the 7 days pack. It is a mistake on our part. We can send you the missing food. We apologize for the inconvenience. Oriane Freeze Dried & Co

First of all, thank you for your confidence. Indeed, as seen with my colleague by email on 02/07 after checking, there was a computer problem on our side, please excuse me for this inconvenience. It seems that there was an error in stock at the time of preparing your order. We will first reimburse your shipping costs and send you an express shipment, once the product is in stock, mid-week at the latest. If necessary, please contact us by e-mail or telephone. Thank you for your understanding. Sébastien from Lyophilise & Co

Hello, we're very sorry for the inconvenience. Unfortunately, due to the health crisis, we have had many orders and little information from our suppliers, who have also been very busy. We should have kept you more informed, however. In any case, thank you for your understanding. Sincerely yours, Elodie from Lyophilise.fr

First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence, and we wish you all the best for the future. Sébastien from the Lyophilise & Co team

Sorry for the inconvenience. Your order was shipped on Friday 10/07 and the delivery time for Spain is 4-5 working days. Unfortunately, Tuesday 14th was a holiday in France and your order has been delayed. In addition, delivery times may be longer at this time due to the health crisis. Due to our discussion, if you do not want your order yet we propose you a refund of the shipping. Thank you for your understanding, best regards. Elodie of the Lyophilized team

Hello, thank you for your feedback :) We are currently shipping within 48 hours due to the busy summer period. With the July 14th holiday, delivery took longer than expected. Thank you for your understanding. The Lyophilise & co team

Hello, when relay points are saturated with parcels, some of them can no longer accommodate them. As a result, they are routed to other relay points theoretically close to the selected point, but we recognize that this is not always perfect. This is beyond our control; the carriers are companies independent of Lyophilise & Co, but we have every confidence in them. We hope you understand. The Lyophilise & Co. team