The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Hello, Our customer service department contacted you last week to let you know that your order was incomplete (the out-of-stock products were clearly indicated on our site), but nevertheless offered you partial shipment. Perhaps our e-mail was in your spam folder? Please come back to us and let us know your choice. The Lyophilise & Co team
C
Claire L.
Rating: 4 out of 5
Simple, fast and with multiple choices.
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Elise D.
Rating: 4 out of 5
Responsive customer service!
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Lucas P.
Rating: 4 out of 5
following a purchase from 08/03/2020
CLEAR
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Jean R.
Rating: 4 out of 5
following a purchase from 07/03/2020
Most of the dishes are really good, I find the prices high, it's expensive per meal especially since the quantities are not extravagant like the 350 grams of some bags, otherwise very good sign ++++++++
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Response from Freezedried & Co
Thank you for your positive feedback. Sterilized meals equipped with self-heating systems (I believe this is the case for you) weigh between 300/400 g, depending on the brand and recipe. The price includes the self-heating system. Depending on your needs and projects, don't hesitate to contact us by e-mail and we'll work out a tailor-made selection for you :)
M
Michel D.
Rating: 1 out of 5
following a purchase from 10/03/2020
Null
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Response from Freezedried & Co
Hello, unfortunately due to sudden high demand, many products are currently out of stock and your order has not been delivered. We sincerely apologize for the inconvenience and late response. We will get back to you by e-mail to propose an alternative. Thank you in advance for your understanding. The Lyophilise & Co team
M
Marie D.
Rating: 4 out of 5
following a purchase from 10/03/2020
Fine, except that my last order is still being processed.
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Response from Freezedried & Co
Hello, as mentioned by email a reference is currently being restocked. We will receive it shortly, and your parcel will be delivered before the deadline indicated by you. Thank you in advance for your understanding. The Lyophilise & Co team
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/03/2020
All good.
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Pierre D.
Rating: 4 out of 5
following a purchase from 05/03/2020
delivery to the planned relay point not carried out because the carrier had to show up outside opening hours. I had to collect my parcel from another relay point, further away and with different opening hours.
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Guillaume D.
Rating: 4 out of 5
following a purchase from 05/03/2020
Fast, efficient delivery.
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Dani T.
Rating: 4 out of 5
following a purchase from 03/03/2020
Everything is fine
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Anais R.
Rating: 4 out of 5
following a purchase from 03/03/2020
delighted to see the reuse of cardboard boxes and cardboard paper to hold objects inside, but the problem is that some goods in the box have suffered transport damage
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Response from Freezedried & Co
Hello, thank you for your feedback. Despite the precautions taken by the logistics team, we have no control over what may happen during shipping. I invite you to contact my colleagues by e-mail [email protected] if any products have been damaged. We apologize for any inconvenience caused.
C
Carlos F.
Rating: 4 out of 5
following a purchase from 02/03/2020
Cool and good
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Ethan B.
Rating: 4 out of 5
following a purchase from 02/03/2020
good.
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Anais D.
Rating: 4 out of 5
following a purchase from 26/02/2020
Large selection, visible storage, fast delivery, everything is good.
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Antoine L.
Rating: 4 out of 5
following a purchase from 23/02/2020
Good product
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Theo D.
Rating: 4 out of 5
following a purchase from 17/02/2020
Really good.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 15/02/2020
Perhaps we should propose smaller storage jars? Easier to hide, transport or barter in a crisis?
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Response from Freezedried & Co
Hello, thank you for your feedback. We are taking your request into account for our future research on these types of products. Don't hesitate to share your findings with us. Sincerely yours, Elodie from Team Lyo.
J
Jean M.
Rating: 4 out of 5
following a purchase from 06/02/2020
Package received completely blown up
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Response from Freezedried & Co
Thank you for your feedback. As seen together by mail, we proceeded to the reimbursement of the shipping costs and the damaged product. Thank you for your understanding. Elodie from Lyophilise & Co
J
Jean B.
Rating: 4 out of 5
following a purchase from 06/02/2020
Package received completely blown up
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Response from Freezedried & Co
Thank you for your feedback. As seen together by mail, we proceeded to the reimbursement of the shipping costs and the damaged product. Thank you for your understanding. Elodie from Lyophilise & Co
P
Pierre P.
Rating: 4 out of 5
following a purchase from 04/02/2020
very fast and as ordered
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Lucie R.
Rating: 4 out of 5
following a purchase from 04/02/2020
very fast and as ordered
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Theo R.
Rating: 4 out of 5
following a purchase from 02/02/2020
I'll be back
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Claire B.
Rating: 4 out of 5
following a purchase from 02/02/2020
I'll be back
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Jean L.
Rating: 4 out of 5
following a purchase from 28/01/2020
Good products. Thank you very much.
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Michel M.
Rating: 4 out of 5
following a purchase from 28/01/2020
Good products. Thank you very much.
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Mehdi B.
Rating: 4 out of 5
following a purchase from 25/01/2020
Fine
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Laurent T.
Rating: 4 out of 5
following a purchase from 25/01/2020
Fine
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Michel M.
Rating: 4 out of 5
following a purchase from 19/01/2020
I just received the products. I will consume in April. Slts
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Antoine D.
Rating: 4 out of 5
following a purchase from 19/01/2020
I just received the products. I will consume in April. Slts
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Laurent L.
Rating: 4 out of 5
following a purchase from 18/01/2020
Fast delivery but still no message to let you know that delivery is available at a relay point.
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Response from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, we are informing our carrier that you have not received a confirmation email. Do not hesitate to add your cell phone number to be notified by sms. Thank you for your understanding. Elodie from Team Lyo
L
Laurent B.
Rating: 4 out of 5
following a purchase from 18/01/2020
Fast delivery but still no message to let you know that delivery is available at a relay point.
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Response from Freezedried & Co
Hello, thank you for your feedback. Concerning the delivery, we are informing our carrier that you have not received a confirmation email. Do not hesitate to add your cell phone number to be notified by sms. Thank you for your understanding. Elodie from Team Lyo
N
Nicolas B.
Rating: 4 out of 5
following a purchase from 12/01/2020
Very fast delivery
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C
Claire L.
Rating: 4 out of 5
following a purchase from 12/01/2020
Very fast delivery
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L
Lucas D.
Rating: 4 out of 5
following a purchase from 09/01/2020
Now I just have to test what I've ordered.
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Jean T.
Rating: 4 out of 5
following a purchase from 09/01/2020
Now I just have to test what I've ordered.
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C
Charlotte D.
Rating: 4 out of 5
following a purchase from 30/12/2019
meets my expectations
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Hugo P.
Rating: 4 out of 5
following a purchase from 30/12/2019
meets my expectations
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Theo D.
Rating: 4 out of 5
following a purchase from 23/12/2019
Nothing to complain about, the order corresponds to the description.
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J
Jean R.
Rating: 4 out of 5
following a purchase from 23/12/2019
Nothing to complain about, the order corresponds to the description.
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