Customer reviews of Freezedried & Co

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Pierre T.

Rating: 4 out of 5

Published on 08/10/2019 à 19h03 following a purchase from 08/10/2019

short

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Julie M.

Rating: 4 out of 5

Published on 08/10/2019 à 19h03 following a purchase from 08/10/2019

short

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Theo L.

Rating: 4 out of 5

Published on 06/10/2019 à 09h46 following a purchase from 06/10/2019

reception problems

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Response from Freezedried & Co Published on 14/10/2019

Hello, due to a flashing error by the carrier, the parcel was returned to our premises. As agreed, we have redirected it to your address. Thank you again for your understanding. Elodie from Team Lyo.

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Miguel G.

Rating: 4 out of 5

Published on 06/10/2019 à 09h46 following a purchase from 06/10/2019

reception problems

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Response from Freezedried & Co Published on 14/10/2019

Hello, due to a flashing error by the carrier, the parcel was returned to our premises. As agreed, we have redirected it to your address. Thank you again for your understanding. Elodie from Team Lyo.

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Oliver T.

Rating: 4 out of 5

Published on 03/10/2019 à 05h23 following a purchase from 03/10/2019

Fast delivery and product conforms but not yet used

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Samir B.

Rating: 4 out of 5

Published on 03/10/2019 à 05h23 following a purchase from 03/10/2019

Fast delivery and product conforms but not yet used

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Guillaume P.

Rating: 4 out of 5

Published on 25/09/2019 à 03h37 following a purchase from 25/09/2019

Quick delivery

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Laurent R.

Rating: 4 out of 5

Published on 25/09/2019 à 03h37 following a purchase from 25/09/2019

Quick delivery

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Javier F.

Rating: 4 out of 5

Published on 24/09/2019 à 14h15 following a purchase from 24/09/2019

Fast and accurate delivery...food test next week.

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Guillaume R.

Rating: 4 out of 5

Published on 24/09/2019 à 14h15 following a purchase from 24/09/2019

Fast and accurate delivery...food test next week.

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Guillaume P.

Rating: 4 out of 5

Published on 17/09/2019 à 09h10 following a purchase from 17/09/2019

No problem.

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Michel D.

Rating: 4 out of 5

Published on 17/09/2019 à 09h10 following a purchase from 17/09/2019

No problem.

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Marie P.

Rating: 4 out of 5

Published on 15/09/2019 à 09h12 following a purchase from 15/09/2019

Fast efficient store practically the only one to offer this type of product with a good variety. This may be due to the freeze-dried products themselves, but I didn't find them terrible in general, lacking taste and firm texture.

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Response from Freezedried & Co Published on 16/09/2019

Thank you for your comment. Don't hesitate to give your opinion directly on the tested products. I also invite you to test other brands such as Real Turmat, Summit to Eat to discover other brands/tastes. I'm at your disposal for any advice you may need. Elodie from Team Lyo

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Theo D.

Rating: 4 out of 5

Published on 15/09/2019 à 09h12 following a purchase from 15/09/2019

Fast efficient store practically the only one to offer this type of product with a good variety. This may be due to the freeze-dried products themselves, but I didn't find them terrible in general, lacking taste and firm texture.

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Response from Freezedried & Co Published on 16/09/2019

Thank you for your comment. Don't hesitate to give your opinion directly on the tested products. I also invite you to test other brands such as Real Turmat, Summit to Eat to discover other brands/tastes. I'm at your disposal for any advice you may need. Elodie from Team Lyo

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Lucas B.

Rating: 4 out of 5

Published on 13/09/2019 à 09h39 following a purchase from 13/09/2019

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Jean D.

Rating: 4 out of 5

Published on 13/09/2019 à 09h39 following a purchase from 13/09/2019

short

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Elise L.

Rating: 4 out of 5

Published on 13/09/2019 à 03h23 following a purchase from 13/09/2019

Slight delay in delivery (probably due to the service provider)

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Response from Freezedried & Co Published on 16/09/2019

Hello, we apologize for this inconvenience. The carrier was 24 hours late in delivering your parcel due to a late delivery to a sorting center. Thank you in advance for your understanding. Elodie from Lyophilise & Co

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Charlotte M.

Rating: 4 out of 5

Published on 13/09/2019 à 03h23 following a purchase from 13/09/2019

Slight delay in delivery (probably due to the service provider)

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Response from Freezedried & Co Published on 16/09/2019

Hello, we apologize for this inconvenience. The carrier was 24 hours late in delivering your parcel due to a late delivery to a sorting center. Thank you in advance for your understanding. Elodie from Lyophilise & Co

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Theo D.

Rating: 1 out of 5

Published on 10/09/2019 à 17h28 following a purchase from 10/09/2019

I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...

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Response from Freezedried & Co Published on 11/09/2019

We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo

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Nicolas M.

Rating: 1 out of 5

Published on 10/09/2019 à 17h28 following a purchase from 10/09/2019

I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...

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Response from Freezedried & Co Published on 11/09/2019

We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo

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Anais M.

Rating: 4 out of 5

Published on 07/09/2019 à 19h55 following a purchase from 07/09/2019

Fast delivery and compliant products. To be discovered in just over a month during a hike in the Cévennes.

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Marie M.

Rating: 4 out of 5

Published on 07/09/2019 à 19h55 following a purchase from 07/09/2019

Fast delivery and compliant products. To be discovered in just over a month during a hike in the Cévennes.

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Jean P.

Rating: 4 out of 5

Published on 03/09/2019 à 09h22 following a purchase from 03/09/2019

Fast delivery after purchase. It would be good on jarred products to say more explicitly the contents of the jars... I discovered this while browsing through another link. Initially, I wanted to know whether the portions were packaged in bulk or in separate, hermetically sealed portions...

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Response from Freezedried & Co Published on 05/09/2019

Hello, thank you for your feedback. We will be updating our product sheets in the coming months on these products and will add this mention. Please don't hesitate to contact us if you need any further information. Best regards, Elodie from Team Lyo.

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Lucie B.

Rating: 4 out of 5

Published on 03/09/2019 à 09h22 following a purchase from 03/09/2019

Fast delivery after purchase. It would be good on jarred products to say more explicitly the contents of the jars... I discovered this while browsing through another link. Initially, I wanted to know whether the portions were packaged in bulk or in separate, hermetically sealed portions...

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Response from Freezedried & Co Published on 05/09/2019

Hello, thank you for your feedback. We will be updating our product sheets in the coming months on these products and will add this mention. Please don't hesitate to contact us if you need any further information. Best regards, Elodie from Team Lyo.

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Mehdi M.

Rating: 4 out of 5

Published on 02/09/2019 à 07h42 following a purchase from 02/09/2019

Fast order, but some boxes with dents unfortunately, if possible put more protection in the box next time.

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Nicolas M.

Rating: 4 out of 5

Published on 02/09/2019 à 07h42 following a purchase from 02/09/2019

Fast order, but some boxes with dents unfortunately, if possible put more protection in the box next time.

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Guillaume M.

Rating: 4 out of 5

Published on 02/09/2019 à 04h33 following a purchase from 02/09/2019

A wide choice of products not found elsewhere, very interesting selection criteria and regular promotions: an invaluable site. Delivery is fast, in appropriate packaging. The only reservation about logistics is that there's no message telling you when your delivery has arrived at your destination, which could mean you forget.

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Response from Freezedried & Co Published on 10/09/2019

Thank you very much for your feedback. Normally, you should receive an e-mail or SMS telling you that your parcel has been delivered to the relay point. We'll check with our carrier to make sure this doesn't happen again. Sébastien from the Lyo team

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Samir B.

Rating: 4 out of 5

Published on 02/09/2019 à 04h33 following a purchase from 02/09/2019

A wide choice of products not found elsewhere, very interesting selection criteria and regular promotions: an invaluable site. Delivery is fast, in appropriate packaging. The only reservation about logistics is that there's no message telling you when your delivery has arrived at your destination, which could mean you forget.

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Response from Freezedried & Co Published on 10/09/2019

Thank you very much for your feedback. Normally, you should receive an e-mail or SMS telling you that your parcel has been delivered to the relay point. We'll check with our carrier to make sure this doesn't happen again. Sébastien from the Lyo team

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Hugo L.

Rating: 4 out of 5

Published on 29/08/2019 à 16h24 following a purchase from 29/08/2019

Fast delivery compliant products....still to be tested for taste quality

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Lucas M.

Rating: 4 out of 5

Published on 29/08/2019 à 16h24 following a purchase from 29/08/2019

Fast delivery compliant products....still to be tested for taste quality

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Michel M.

Rating: 4 out of 5

Published on 29/08/2019 à 14h26 following a purchase from 29/08/2019

I took the menu D survival ration. I think 2 packets of cookies, 2 jams, 4 sugars, half would be enough. Instead, you could add milk and chocolate powder, cereal bars, canned cheese (laughing cow style, if it still exists). Until the rations are modified, I'm going to personalize it.

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Response from Freezedried & Co Published on 02/09/2019

Hello, thank you for your comment. We invite you to give your opinion directly on the article in question. For your information, we'll be thinking about improving our rations over the next few months. Kind regards, Team Lyo

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Pierre P.

Rating: 4 out of 5

Published on 29/08/2019 à 14h26 following a purchase from 29/08/2019

I took the menu D survival ration. I think 2 packets of cookies, 2 jams, 4 sugars, half would be enough. Instead, you could add milk and chocolate powder, cereal bars, canned cheese (laughing cow style, if it still exists). Until the rations are modified, I'm going to personalize it.

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Response from Freezedried & Co Published on 02/09/2019

Hello, thank you for your comment. We invite you to give your opinion directly on the article in question. For your information, we'll be thinking about improving our rations over the coming months. Sincerely yours, Team Lyo

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Lucie P.

Rating: 4 out of 5

Published on 22/08/2019 à 10h35 following a purchase from 22/08/2019

very good, but the box is much smaller than imagined

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Pierre L.

Rating: 4 out of 5

Published on 22/08/2019 à 10h35 following a purchase from 22/08/2019

very good, but the box is much smaller than imagined

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Comprador Verificado

Rating: 4 out of 5

Published on 18/08/2019 à 20h11 following a purchase from 18/08/2019

Bon

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Comprador Verificado

Rating: 4 out of 5

Published on 16/08/2019 à 11h50 following a purchase from 16/08/2019

For the moment 5 products and no customs clearance in Switzerland, I think because the order is small, otherwise excellent.

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Guillaume L.

Rating: 4 out of 5

Published on 11/08/2019 à 14h40 following a purchase from 11/08/2019

Fast delivery I haven't used the item yet

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Guillaume T.

Rating: 4 out of 5

Published on 11/08/2019 à 14h40 following a purchase from 11/08/2019

Fast delivery I haven't used the item yet

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Comprador Verificado

Rating: 4 out of 5

Published on 08/08/2019 à 06h03 following a purchase from 08/08/2019

Good

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Jean L.

Rating: 4 out of 5

Published on 06/08/2019 à 12h26 following a purchase from 06/08/2019

Order placed: 5-day pack without snacks. The packaging was completely neutral. A simple 5-day pack sticker would have been welcome to brighten up the pack. Why not put one or two samples, small products to test for those who also order packs? In any case, I'm discovering freeze-dried and I like it. I'd recommend it. Bonne continuation Fabrice

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Response from Freezedried & Co Published on 07/08/2019

Thank you very much for your feedback and for your confidence. We are currently thinking about personalizing the packaging for our packs. As for the samples, it's a good idea to offer some when a pack is ordered, we'll think about it. :-) Thanks in any case for your compliments and see you soon. Sébastien from the Lyo team