English 
M
Rating: 4 out of 5
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 1 and 4 stars
Reset filtersM
Rating: 4 out of 5
Top
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L
Rating: 4 out of 5
Satisfied. Product meets expectations.
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C
Rating: 1 out of 5
I had paid for faster shipping but it never arrived on the day, and then my package was delivered to another village far from me.
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Response from Freezedried & Co
We apologize for the delivery delay you experienced. Unfortunately, these delays depend on the carrier and are beyond our control.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
C
Rating: 4 out of 5
Top!
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S
Rating: 4 out of 5
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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C
Rating: 4 out of 5
Good quality and the order arrived very quickly.
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D
Rating: 4 out of 5
A bit too early to give a relevant opinion
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K
Rating: 4 out of 5
Fast service and in accordance with the request.
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F
Rating: 4 out of 5
Order shipped quickly. Good value for money. Rice and pasta dishes very good, a bit more disappointing those with potatoes (especially the one with salmon).
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Response from Freezedried & Co
Thank you for your feedback! Glad you enjoyed our dishes. We take note of those based on potatoes—your opinions help us always better choose our ranges. See you soon!
M
Rating: 1 out of 5
Had to delay my departure by 3 days due to an order error.
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Response from Freezedried & Co
We are truly sorry for this error and the consequences on your departure. We understand your frustration and are doing what is necessary to prevent this from happening again.
J
Rating: 4 out of 5
The products are always compliant and a good delivery was made
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M
Rating: 4 out of 5
Good afternoon: Overall, I am very happy with the amount of products you have on your website, the delivery was good and the quality of the product was very good. Sincerely, Mikel
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Response from Freezedried & Co
Thank you very much for your message!
V
Rating: 4 out of 5
Super
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F
Rating: 4 out of 5
Always efficient and friendly, just a bit unfortunate that I didn't receive information earlier on my last order. This slightly delayed the delivery compared to the initially agreed deadline (nothing serious either).
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Response from Freezedried & Co
Thank you for your message and your loyalty. We are delighted that you are generally satisfied, and we take your comment into account to improve our communication. See you soon for new adventures!
N
Rating: 1 out of 5
The communication and response times of the sales service are too long and require numerous follow-ups. The delivered products do not match our order and invoice, and here too we cannot get a response to correct and pay your invoice.
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Response from Freezedried & Co
Thank you for your message. We apologize for these communication issues and order errors. Our customer service has contacted you to resolve the situation as quickly as possible. Thank you for your trust and patience.
D
Rating: 4 out of 5
Unfortunately, the wrong item was delivered to me at first, but the exchange went very well.
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Response from Freezedried & Co
We are sorry that the wrong item was initially delivered to you. We are even more pleased that the exchange went smoothly and that you are satisfied.
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
A
Rating: 4 out of 5
Good
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F
Rating: 4 out of 5
Efficiency is the word
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R
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
The dosages indicated for water are not always perfect; depending on the recipes, it can be a bit wet or, on the contrary, not fully rehydrated. Nevertheless, the recipes are generally good and practical to take along.
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G
Rating: 4 out of 5
Always good service and speed
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J
Rating: 4 out of 5
The freeze-dried offer is very complete and of high quality. The downside is the handling of discounts and vouchers. It will improve.
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Response from Freezedried & Co
Hello Jean,
Indeed, we may encounter some hiccups! But we are doing everything we can to improve our services to ensure a quality service that meets what you deserve. Please do not hesitate to share with us the problems you encounter when applying promotions and we will refund you the difference.
Indeed, we may encounter some hiccups! But we are doing everything we can to improve our services to ensure a quality service that meets what you deserve. Please do not hesitate to share with us the problems you encounter when applying promotions and we will refund you the difference.
M
Rating: 4 out of 5
It's for emergencies so I haven't tried it yet but it looks good
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A
Rating: 4 out of 5
It's always a pleasure to order from Lyophilisé&co.
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Response from Freezedried & Co
It's always a pleasure to deliver to you :)
Thank you very much and see you soon!
Thank you very much and see you soon!
D
Rating: 4 out of 5
That's good
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Response from Freezedried & Co
Thank you very much for this review. We hope to see you again soon!
T
Rating: 4 out of 5
Overall satisfied with the products received, however, there is a small consistency issue with the products containing fish or meat. Best regards.
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Response from Freezedried & Co
Thank you for your feedback. Glad to know that you are generally satisfied. For products containing fish or meat, the texture can sometimes vary depending on the recipe or brand. Feel free to share your preferences with us, we can advise you better. See you soon!
T
Rating: 1 out of 5
I read that you recycle your cardboard, which is very good, but I received my pack in a cardboard box that smells of fish food, I don't know why, so I gave you my rating! I haven't tested your products yet, but I have doubts about their quality if you allow me to send packaging that smells the same.
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Response from Freezedried & Co
Hello,
We are sincerely sorry to learn that the packaging of your parcel has given you a bad impression. We want to reassure you: although we occasionally reuse certain boxes as part of an ecological approach, they are always in good condition, clean, and suitable for sending our products. In fact, the majority of our shipments are made in new boxes.
It is possible that an isolated incident affected your parcel (for example, a box that came into contact with a liquid during transport or beforehand). This is in no way representative of our usual standards regarding quality and cleanliness.
Please feel free to test the products received — we rigorously select our offerings to ensure their quality. And if you notice any issues, our customer service is of course available to find a solution.
Once again, we apologize for this inconvenience,
The Lyophilise & Co team
We are sincerely sorry to learn that the packaging of your parcel has given you a bad impression. We want to reassure you: although we occasionally reuse certain boxes as part of an ecological approach, they are always in good condition, clean, and suitable for sending our products. In fact, the majority of our shipments are made in new boxes.
It is possible that an isolated incident affected your parcel (for example, a box that came into contact with a liquid during transport or beforehand). This is in no way representative of our usual standards regarding quality and cleanliness.
Please feel free to test the products received — we rigorously select our offerings to ensure their quality. And if you notice any issues, our customer service is of course available to find a solution.
Once again, we apologize for this inconvenience,
The Lyophilise & Co team
B
Rating: 4 out of 5
Large order of 30 meals for a trip. I am very surprised and satisfied with almost all the dishes. Careful and quick delivery. Big plus for the brandade, shepherd's pie, free-range chicken and vegetables, as well as for the truffade. Really great, can't wait to taste the others. I give 4/5 because I was disappointed with the Mexican semolina and the Indian pasta which I didn't find very good (except in case of survival!)
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Response from Freezedried & Co
We are delighted to know that most of the meals pleased you :) And for the rest... It's true that the spice blends may not be to everyone's taste. But it's sure that for survival, it does the job. The advantage of our site is that we have plenty of other delicious options that might please you! It would be a pleasure to assist you again on your next trip.
B
Rating: 4 out of 5
Choice, reasonable prices, fast delivery. But suggesting to buy every week is just okay.
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Response from Freezedried & Co
Thank you for your feedback! Some customers like to stay updated on new products, but you can unsubscribe from the newsletter at any time if you no longer wish to receive weekly emails :)
P
Rating: 4 out of 5
good
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Response from Freezedried & Co
Thank you!
A
Rating: 4 out of 5
Wide selection of items
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Response from Freezedried & Co
The hardest part is choosing ;)
P
Rating: 4 out of 5
super fast delivery. product as described
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Response from Freezedried & Co
Thank you for your order!
J
Rating: 1 out of 5
Nothing received!
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J
Rating: 1 out of 5
Expensive for very small packages disappointed
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S
Rating: 4 out of 5
Good assortment including organic dishes, competitive prices, pleasant and efficient service, fast delivery. A reference.
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J
Rating: 4 out of 5
The products I wanted with a good quality/price ratio
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P
Rating: 4 out of 5
Good ordering and delivery service, but haven't consumed the products yet, but I know most of them!
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R
Rating: 4 out of 5
This is the third time I order, and it has always been perfect. Some brands are better than others, but overall it's edible.
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P
Rating: 4 out of 5
We were 3 on hikes, 3 tasting the savory dishes, very good, well-spiced, very generous portions, perfect. However, we did not like the breakfast, too bland. We were still happy to have something to eat independently. The order and shipping were perfect, we will try another recipe.
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Response from Freezedried & Co
Thank you very much for your feedback on the dishes! Noted for the breakfast ;-) Feel free to try other brands. The Lyo team