Customer reviews of Freezedried & Co

9,7 /10

Based on 12 923 published reviews

5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2 and 5 stars

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Jean P.

Published on 21/05/2021 à 04h29 following a purchase from 25/04/2021

Quality products, varied and adapted to various sporting needs. Reasonable prices. Fast shipping

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Response from Freezedried & Co Published on 25/05/2021

Thank you for this comprehensive feedback! The Lyo team

Guillaume L.

Published on 20/05/2021 à 17h32

I don't know what to tell you, the site is well done, just one little thing! There are no gifts for newcomers!

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Response from Freezedried & Co Published on 25/05/2021

Thank you for your comment and welcome to Lyophilise & Co :) We're still a small company, so it's not always easy to take this kind of action. That said, we've taken your comment on board and if we can do it, we will. In any case, thank you for your confidence and we remain at your disposal should you have any questions. Have a nice day. The Lyo Team

Maria R.

Published on 20/05/2021 à 17h24

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Response from Freezedried & Co Published on 25/05/2021

Many thanks :) The Lyophilise & Co team

Maria R.

Published on 20/05/2021 à 17h24

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Response from Freezedried & Co Published on 25/05/2021

Many thanks :) The Lyophilise & Co team

Pierre B.

Published on 20/05/2021 à 11h05

4 years of orders... Never a problem

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Response from Freezedried & Co Published on 25/05/2021

Thank you for your trust and loyalty :) The Lyo team

Manon D.

Published on 20/05/2021 à 09h45

The range of freeze-dried products on offer is very extensive. My order was dispatched quickly.

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Response from Freezedried & Co Published on 25/05/2021

Thank you for your feedback. The Lyo Team

Samir E.

Published on 20/05/2021 à 09h23

Perfectly perfect, parcel received on time, impeccable customer service, slight bug in order tracking but computers are computers.

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Response from Freezedried & Co Published on 25/05/2021

Thanks for your nice opinion, and understanding about the bug :) Have a nice day. The Lyo team

Guillaume B.

Published on 20/05/2021 à 09h19

Very good packaging and fast delivery

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Response from Freezedried & Co Published on 25/05/2021

Thanks for your comment! Have a nice day ;) The Lyo team

William J.

Published on 19/05/2021 à 14h49

Fair prices. Fast, free shipping (from a small fee). All you have to do is taste. It'll be in the middle of the Channel in June!

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Response from Freezedried & Co Published on 20/05/2021

Thank you for this nice review! Happy tasting to you somewhere on the English Channel ;) The Lyo team

Emily S.

Published on 19/05/2021 à 13h05

As usual nickel

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Response from Freezedried & Co Published on 20/05/2021

Thank you for your confidence :) The Lyo team

Laurent P.

Published on 19/05/2021 à 11h15

perfect as usual

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Response from Freezedried & Co Published on 20/05/2021

Thank you for your trust and loyalty :) The Lyo team

Jean P.

Published on 19/05/2021 à 09h48

Delivery on time.

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Response from Freezedried & Co Published on 20/05/2021

Thanks for your comment! Have a nice day ;) The Lyo team

Michel R.

Published on 19/05/2021 à 09h34

Fast and efficient

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Response from Freezedried & Co Published on 20/05/2021

Thanks for your comment! Have a nice day ;) The Lyo team

Hugo T.

Published on 19/05/2021 à 08h34

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Response from Freezedried & Co Published on 20/05/2021

Thank you for your note. The Lyophilise & Co team

Hugo T.

Published on 19/05/2021 à 08h34

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Response from Freezedried & Co Published on 20/05/2021

Thank you for your note. The Lyophilise & Co team

Michel R.

Published on 18/05/2021 à 18h04

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Response from Freezedried & Co Published on 19/05/2021

Many thanks :) The Lyophilise & Co team

Michel R.

Published on 18/05/2021 à 18h04

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Response from Freezedried & Co Published on 19/05/2021

Many thanks :) The Lyophilise & Co team

Michel L.

Published on 18/05/2021 à 15h11

Clear website. Quality of advice given over the phone. Efficiency and responsiveness for orders and deliveries. Quality of products offered.

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Response from Freezedried & Co Published on 19/05/2021

Thanks for your feedback :) The Lyo team

Miguel M.

Published on 18/05/2021 à 14h01

Very good value for money.

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Response from Freezedried & Co Published on 19/05/2021

Thank you for taking the time to rate us :) The Lyo team

Camille D.

Published on 18/05/2021 à 12h36

I ordered the marvellous and succulent dried mangoes from rapunzel...a real treat...that feels like a candy melting under your teeth. The box was suitable for its contents (6 bags of dried mangoes), with one corner slightly damaged/crushed, but given the contents folded into bags, I had no worries about my order.

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Response from Freezedried & Co Published on 19/05/2021

Thanks for your feedback :) the Lyo team

Elise D.

Published on 18/05/2021 à 10h25

Fast and efficient. I recommend with enthusiasm!

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Response from Freezedried & Co Published on 19/05/2021

Thank you for your confidence :) The Lyo team

Lucas R.

Published on 18/05/2021 à 09h51

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Response from Freezedried & Co Published on 19/05/2021

Thank you for this rating! The Lyophilise & Co team

Lucas R.

Published on 18/05/2021 à 09h51

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Response from Freezedried & Co Published on 19/05/2021

Thank you for this rating! The Lyophilise & Co team

Guillaume R.

Published on 18/05/2021 à 09h48

Fluid, easy-to-use website. Quality products with choice. Fast delivery. Very responsive customer service. Great customer experience.

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Response from Freezedried & Co Published on 19/05/2021

The Lyo team thanks you for this nice review ;)

Oliver B.

Published on 18/05/2021 à 09h40

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Response from Freezedried & Co Published on 19/05/2021

Many thanks :) The Lyophilise & Co team

Oliver B.

Published on 18/05/2021 à 09h40

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Response from Freezedried & Co Published on 19/05/2021

Many thanks :) The Lyophilise & Co team

Nicolas L.

Published on 18/05/2021 à 09h24

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Response from Freezedried & Co Published on 19/05/2021

Many thanks :) The Lyophilise & Co team

Nicolas L.

Published on 18/05/2021 à 09h24

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Response from Freezedried & Co Published on 19/05/2021

Many thanks :) The Lyophilise & Co team

Lucas D.

Published on 18/05/2021 à 09h22

First experience, and I must say that the service is perfect. I will be back to make my freeze-dried purchases.

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Response from Freezedried & Co Published on 19/05/2021

Thank you for your confidence :) The Lyo team

Carlos R.

Published on 17/05/2021 à 12h01

Speed, seriousness, benevolence

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Response from Freezedried & Co Published on 18/05/2021

The Lyo team thanks you for taking the time to write this comprehensive review ;)

Antoine R.

Published on 17/05/2021 à 10h49

Thank you very much, I'm happy to try insects again. I had tasted and enjoyed canned roasted silkworms ( China) in my younger days, as my mother was a culinary explorer.

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Response from Freezedried & Co Published on 18/05/2021

Team Lyo would like to thank you for this beautiful review and shared memory :) The Lyo Team

Michel P.

Published on 17/05/2021 à 06h50

Good choice of products, at fair prices. I went to pick up my order at the Lorient store, and was very well received.

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Response from Freezedried & Co Published on 18/05/2021

Many thanks for your feedback. The Lyophilise & Co team

Michel R.

Published on 17/05/2021 à 03h44

All as usual fast order well packed quality product choice in short everything is there

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