Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 2 and 5 stars

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H
Hugo D.
Rating: 5 out of 5
Perfect nothing to say
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Henry B.
Rating: 5 out of 5
Easy ordering and fast shipping.
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Antoine D.
Rating: 5 out of 5
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Antoine M.
Rating: 5 out of 5
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Nicolas B.
Rating: 5 out of 5
No problem at all. Fast delivery.
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Guillaume L.
Rating: 5 out of 5
Fast delivery, products as described.
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Guillaume R.
Rating: 5 out of 5
I haven't used the products yet. These are reservations. I have confidence in these products
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Comprador Verificado
Rating: 5 out of 5
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Lucie T.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
Very well done site, well documented, very fast delivery. Impeccable, I recommend
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Theo T.
Rating: 5 out of 5
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Verified Buyer
Rating: 5 out of 5
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Sophie R.
Rating: 5 out of 5
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Julie B.
Rating: 5 out of 5
Super packaging of the order nothing to complain about!
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Nicolas D.
Rating: 5 out of 5
Trustworthy merchant site, quality products, super-clear product descriptions.... In short, Lyophilisé & Co is all good!
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Hugo D.
Rating: 5 out of 5
following a purchase from 26/10/2020
Everything went well with Lyophilisé & CO despite a return trip for the parcel due to the absence of a message from La Poste informing me of the delivery to the parcel relay.
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Antoine L.
Rating: 5 out of 5
my order arrived in 24H very happy! first time I order.
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Claire T.
Rating: 5 out of 5
Top service
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Pierre M.
Rating: 5 out of 5
The boxes should be marked FRAGILE to prevent the carrier from damaging the parcel.
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Response from Freezedried & Co
Hello, thank you for your feedback. In fact, our logistics department is currently taking the necessary steps to reinforce communication on fragile products. Your next orders should be taped with the mention Fragile. If you have experienced damage to your order, we invite you to take photos and contact our team[at]lyophilise.com. The Lyophilise & Co team
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Camille T.
Rating: 5 out of 5
Very prompt service, high quality goods. I am very happy to have discovered this excellent company in 2019.
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Mehdi M.
Rating: 2 out of 5
Inedible paella
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Response from Freezedried & Co
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
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Guillaume L.
Rating: 5 out of 5
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Pierre M.
Rating: 2 out of 5
parcel not delivered to requested address but to post office
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Response from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
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Theo B.
Rating: 5 out of 5
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Hugo R.
Rating: 5 out of 5
Customer service responsiveness
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Oliver T.
Rating: 5 out of 5
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Laurent D.
Rating: 5 out of 5
following a purchase from 05/06/2020
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Jean D.
Rating: 5 out of 5
following a purchase from 15/07/2020
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Laurent M.
Rating: 5 out of 5
Very fast despite the crisis
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Nicolas L.
Rating: 5 out of 5
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Antonio M.
Rating: 5 out of 5
Speed and impeccable communication? I recommend it!
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Laurent R.
Rating: 5 out of 5
Choice of quality basic products; also a variety of ready-made meals. Fast delivery.
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Hugo P.
Rating: 5 out of 5
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Michel T.
Rating: 5 out of 5
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Jean T.
Rating: 5 out of 5
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Henry A.
Rating: 5 out of 5
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Henry S.
Rating: 5 out of 5
Super-practical device that lives up to the description on the website.
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Lucas L.
Rating: 5 out of 5
Very fast delivery, top quality products at competitive prices. Thanks to the whole team.
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Antoine D.
Rating: 5 out of 5
Fast and accurate shipping
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Sophie B.
Rating: 5 out of 5
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