Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 568 published reviews
5 11,2k 89% 4 992 8% 3 176 1% 2 86 1% 1 131 1%

Summary of reviews

Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.

Reviews 3 and 5 stars

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G
Guillaume D.
Rating: 5 out of 5
following a purchase from 27/08/2019
Order received on time, and excellent product, perfectly met my expectations. I highly recommend this product, as well as Lyophilise & Co.
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Sophie L.
Rating: 5 out of 5
following a purchase from 27/08/2019
Everything went very smoothly. Fast delivery.
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Jean M.
Rating: 5 out of 5
following a purchase from 27/08/2019
Everything went very smoothly. Fast delivery.
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Fatima M.
Rating: 5 out of 5
following a purchase from 27/08/2019
Efficient, except for problems choosing address and delivery method via cell phone. (Impossible to choose home delivery and change the pre-configured address).
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Response from Freezedried & Co
Hello, thank you for your feedback and sorry for the inconvenience. I'll pass on the problem to our technical team so that it can be sorted out quickly. Thank you and see you soon, Elodie from Team Lyo
G
Guillaume D.
Rating: 5 out of 5
following a purchase from 27/08/2019
Efficient, except for problems choosing address and delivery method via cell phone. (Impossible to choose home delivery and change the pre-configured address).
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Response from Freezedried & Co
Hello, thank you for your feedback and sorry for the inconvenience. I'll pass on the problem to our technical team so that it can be sorted out quickly. Thank you and see you soon, Elodie from Team Lyo
P
Pierre D.
Rating: 5 out of 5
following a purchase from 27/08/2019
Fast shipping and compliant products
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Antoine T.
Rating: 5 out of 5
following a purchase from 27/08/2019
Fast shipping and compliant products
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Elise P.
Rating: 5 out of 5
following a purchase from 27/08/2019
Very informative site, easy to order and super fast delivery.
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Michel D.
Rating: 5 out of 5
following a purchase from 27/08/2019
Very informative site, easy to order and super fast delivery.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 26/08/2019
Good assortment. Filter lactose intolerantie. Snel geleverd.
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Michel D.
Rating: 5 out of 5
following a purchase from 26/08/2019
All right, then...
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Karim E.
Rating: 5 out of 5
following a purchase from 26/08/2019
All right, then...
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Theo R.
Rating: 5 out of 5
following a purchase from 26/08/2019
Very fast, always as good, always satisfied. Long life to your site
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Guillaume T.
Rating: 5 out of 5
following a purchase from 26/08/2019
Very fast, always as good, always satisfied. Long life to your site
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Verified buyer
Rating: 5 out of 5
following a purchase from 26/08/2019
Good product variety and fast delivery
N
Nicolas B.
Rating: 5 out of 5
following a purchase from 26/08/2019
top as usual
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Pierre R.
Rating: 5 out of 5
following a purchase from 26/08/2019
top as usual
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Pierre P.
Rating: 5 out of 5
following a purchase from 25/08/2019
Choice, fast delivery, Very good
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Pierre R.
Rating: 5 out of 5
following a purchase from 25/08/2019
Choice, fast delivery, Very good
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Samir M.
Rating: 5 out of 5
following a purchase from 25/08/2019
Despite an error in the items sent, customer service was top notch. Highly recommended
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Jean L.
Rating: 5 out of 5
following a purchase from 25/08/2019
Despite an error in the items sent, customer service was top notch. Highly recommended
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Comprador verificado
Rating: 5 out of 5
following a purchase from 24/08/2019
It arrived quickly and everything is correct, it is just as I expected, I will buy more items.
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Jean B.
Rating: 5 out of 5
following a purchase from 24/08/2019
Third order and still perfect.
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Carlos F.
Rating: 5 out of 5
following a purchase from 24/08/2019
Third order and still perfect.
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Lucas L.
Rating: 5 out of 5
following a purchase from 24/08/2019
top seller fast delivery very serious
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Antoine R.
Rating: 5 out of 5
following a purchase from 24/08/2019
top seller fast delivery very serious
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Jean T.
Rating: 3 out of 5
following a purchase from 24/08/2019
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
T
Theo M.
Rating: 3 out of 5
following a purchase from 24/08/2019
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
S
Sophie R.
Rating: 5 out of 5
following a purchase from 24/08/2019
I can't talk about my purchase yet. Watch out for the printer that makes the labels, the address and the whole thing is offset to the left.
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Response from Freezedried & Co
Hello, thank you for your comment. We are in the process of resolving this label problem as quickly as possible. The delivery drivers have the addresses electronically and can easily find the parcels if necessary. Sincerely, Elodie from Team Lyo
G
Guillaume P.
Rating: 5 out of 5
following a purchase from 24/08/2019
I can't talk about my purchase yet. Watch out for the printer that makes the labels, the address and the whole thing is offset to the left.
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Response from Freezedried & Co
Hello, thank you for your comment. We are in the process of resolving this label problem as quickly as possible. The delivery drivers have the addresses electronically and can easily find the parcels if necessary. Sincerely, Elodie from Team Lyo
L
Lucas P.
Rating: 5 out of 5
following a purchase from 23/08/2019
At the top
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Guillaume D.
Rating: 5 out of 5
following a purchase from 23/08/2019
At the top
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Pierre D.
Rating: 5 out of 5
following a purchase from 23/08/2019
Lyophilise & Co could specify the expiration dates of the products.
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Response from Freezedried & Co
Hello, we have a large turnover and it is difficult to indicate the dates on all the products. We do this for shelf-stable products and we clearly display on the site when products reach their expiry date, specifying the MDD (Minimum Durability Date). Thank you for your understanding. Kind regards, Team Lyo.
H
Hugo R.
Rating: 5 out of 5
following a purchase from 23/08/2019
Lyophilise & Co could specify the expiration dates of the products.
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Response from Freezedried & Co
Hello, we have a large turnover and it is difficult to indicate the dates on all the products. We do this for shelf-stable products and we clearly display on the site when products reach their expiry date, specifying the MDD (Minimum Durability Date). Thank you for your understanding. Kind regards, Team Lyo.
H
Henry B.
Rating: 5 out of 5
following a purchase from 23/08/2019
Fast, careful delivery
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Nicolas M.
Rating: 5 out of 5
following a purchase from 23/08/2019
Fast, careful delivery
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Nicolas R.
Rating: 5 out of 5
following a purchase from 22/08/2019
super rapide dommzge pour le relais colis ca rajout des frais
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Manon M.
Rating: 5 out of 5
following a purchase from 22/08/2019
super rapide dommzge pour le relais colis ca rajout des frais
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Lucas T.
Rating: 5 out of 5
following a purchase from 21/08/2019
I am very satisfied with your services, and have exchanged emails about deadlines, which have been met. I recommend your site. Bonne continuation
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Guillaume M.
Rating: 5 out of 5
following a purchase from 21/08/2019
I am very satisfied with your services, and have exchanged emails about deadlines, which have been met. I recommend your site. Bonne continuation
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