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J
Rating: 5 out of 5
Fast and complete Thank you
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 572 published reviews
Summary of reviews
Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Reviews 4 and 5 stars
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Rating: 4 out of 5
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H
Rating: 5 out of 5
Perfect nothing to say
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H
Rating: 5 out of 5
Easy ordering and fast shipping.
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A
Rating: 5 out of 5
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E
Rating: 4 out of 5
The products certainly have their good points (caloric/energetic), but the taste varies between 50% good, 30% edible and 20% disgusting. Thanks all the same for these product suggestions (choice of a vegetarian parcel for several days).
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Response from Freezedried & Co
Thank you for your feedback. Please don't hesitate to let us know, by return mail, which recipes convinced you and which you wouldn't recommend at all. Even if tastes are different for everyone, these elements may lead us to change the pack. If you wish, we can advise you on a wider vegetarian selection for a pack adapted to your preferences next time. See you soon. The Lyophilise & Co team
A
Rating: 5 out of 5
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N
Rating: 5 out of 5
No problem at all. Fast delivery.
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G
Rating: 5 out of 5
Fast delivery, products as described.
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G
Rating: 5 out of 5
I haven't used the products yet. These are reservations. I have confidence in these products
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E
Rating: 4 out of 5
very good, fast, I'm going to test part of it on my next weekend hike, the rest goes in the emergency bag. I'm keeping one star to progress.
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N
Rating: 4 out of 5
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C
Rating: 5 out of 5
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L
Rating: 5 out of 5
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H
Rating: 5 out of 5
Very well done site, well documented, very fast delivery. Impeccable, I recommend
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T
Rating: 5 out of 5
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V
Rating: 5 out of 5
S
Rating: 5 out of 5
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J
Rating: 5 out of 5
Super packaging of the order nothing to complain about!
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N
Rating: 5 out of 5
Trustworthy merchant site, quality products, super-clear product descriptions.... In short, Lyophilisé & Co is all good!
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H
Rating: 5 out of 5
Everything went well with Lyophilisé & CO despite a return trip for the parcel due to the absence of a message from La Poste informing me of the delivery to the parcel relay.
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L
Rating: 4 out of 5
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A
Rating: 5 out of 5
my order arrived in 24H very happy! first time I order.
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C
Rating: 5 out of 5
Top service
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P
Rating: 5 out of 5
The boxes should be marked FRAGILE to prevent the carrier from damaging the parcel.
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Response from Freezedried & Co
Hello, thank you for your feedback. In fact, our logistics department is currently taking the necessary steps to reinforce communication on fragile products. Your next orders should be taped with the mention Fragile. If you have experienced damage to your order, we invite you to take photos and contact our team[at]lyophilise.com. The Lyophilise & Co team
C
Rating: 5 out of 5
Very prompt service, high quality goods. I am very happy to have discovered this excellent company in 2019.
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G
Rating: 5 out of 5
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T
Rating: 5 out of 5
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T
Rating: 4 out of 5
Very good variety of choices and very complete. Very professional, they do everything to help us and respond quickly. The only downside is the ordering process on their website. When I'm abroad and want to have my order delivered to a French address, the site always puts a relay point nearby and not the address. Otherwise I highly recommend it. Don't hesitate.
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Response from Freezedried & Co
Hello, thank you for your feedback and your loyalty. Although our software is efficient, it can be a bit stubborn for people wishing to be delivered to a different country than the one invoiced. In its defense, this can be explained by the shipping costs, as it is set up for the least expensive solution in terms of delivery costs in France. The best thing to do is to contact our team directly when you place your next order :) Thank you for your understanding, Team Lyo
H
Rating: 5 out of 5
Customer service responsiveness
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O
Rating: 5 out of 5
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L
Rating: 5 out of 5
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J
Rating: 5 out of 5
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L
Rating: 5 out of 5
Very fast despite the crisis
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N
Rating: 5 out of 5
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A
Rating: 5 out of 5
Speed and impeccable communication? I recommend it!
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L
Rating: 5 out of 5
Choice of quality basic products; also a variety of ready-made meals. Fast delivery.
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H
Rating: 5 out of 5
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M
Rating: 5 out of 5
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J
Rating: 5 out of 5
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