Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 4 and 5 stars

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T
Theo T.
Rating: 5 out of 5
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Verified Buyer
Rating: 5 out of 5
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Sophie R.
Rating: 5 out of 5
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Julie B.
Rating: 5 out of 5
Super packaging of the order nothing to complain about!
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Nicolas D.
Rating: 5 out of 5
Trustworthy merchant site, quality products, super-clear product descriptions.... In short, Lyophilisé & Co is all good!
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Hugo D.
Rating: 5 out of 5
following a purchase from 26/10/2020
Everything went well with Lyophilisé & CO despite a return trip for the parcel due to the absence of a message from La Poste informing me of the delivery to the parcel relay.
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L
Lucas R.
Rating: 4 out of 5
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A
Antoine L.
Rating: 5 out of 5
my order arrived in 24H very happy! first time I order.
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C
Claire T.
Rating: 5 out of 5
Top service
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Pierre M.
Rating: 5 out of 5
The boxes should be marked FRAGILE to prevent the carrier from damaging the parcel.
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Response from Freezedried & Co
Hello, thank you for your feedback. In fact, our logistics department is currently taking the necessary steps to reinforce communication on fragile products. Your next orders should be taped with the mention Fragile. If you have experienced damage to your order, we invite you to take photos and contact our team[at]lyophilise.com. The Lyophilise & Co team
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Camille T.
Rating: 5 out of 5
Very prompt service, high quality goods. I am very happy to have discovered this excellent company in 2019.
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Guillaume L.
Rating: 5 out of 5
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Theo B.
Rating: 5 out of 5
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Theo M.
Rating: 4 out of 5
Very good variety of choices and very complete. Very professional, they do everything to help us and respond quickly. The only downside is the ordering process on their website. When I'm abroad and want to have my order delivered to a French address, the site always puts a relay point nearby and not the address. Otherwise I highly recommend it. Don't hesitate.
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Response from Freezedried & Co
Hello, thank you for your feedback and your loyalty. Although our software is efficient, it can be a bit stubborn for people wishing to be delivered to a different country than the one invoiced. In its defense, this can be explained by the shipping costs, as it is set up for the least expensive solution in terms of delivery costs in France. The best thing to do is to contact our team directly when you place your next order :) Thank you for your understanding, Team Lyo
H
Hugo R.
Rating: 5 out of 5
Customer service responsiveness
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Oliver T.
Rating: 5 out of 5
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L
Laurent D.
Rating: 5 out of 5
following a purchase from 05/06/2020
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Jean D.
Rating: 5 out of 5
following a purchase from 15/07/2020
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L
Laurent M.
Rating: 5 out of 5
Very fast despite the crisis
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Nicolas L.
Rating: 5 out of 5
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Antonio M.
Rating: 5 out of 5
Speed and impeccable communication? I recommend it!
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Laurent R.
Rating: 5 out of 5
Choice of quality basic products; also a variety of ready-made meals. Fast delivery.
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H
Hugo P.
Rating: 5 out of 5
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Michel T.
Rating: 5 out of 5
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Jean T.
Rating: 5 out of 5
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Henry A.
Rating: 5 out of 5
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Youssef R.
Rating: 4 out of 5
Convenience and choice of vegetarian products
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H
Henry S.
Rating: 5 out of 5
Super-practical device that lives up to the description on the website.
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Sabrina M.
Rating: 4 out of 5
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Michel B.
Rating: 4 out of 5
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Lucas L.
Rating: 5 out of 5
Very fast delivery, top quality products at competitive prices. Thanks to the whole team.
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A
Antoine D.
Rating: 5 out of 5
Fast and accurate shipping
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Sophie B.
Rating: 5 out of 5
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C
Camille P.
Rating: 5 out of 5
Perfect!
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Y
Youssef E.
Rating: 5 out of 5
Fast, and exactly as ordered
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Jean M.
Rating: 5 out of 5
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T
Theo P.
Rating: 5 out of 5
Fast delivery, impeccable packaging
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Nicolas D.
Rating: 5 out of 5
Very good, nothing to complain about. Fast delivery with reused cardboard! well done!
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Youssef M.
Rating: 5 out of 5
I like this product, it tastes great and is practical. For me, who has eye problems, bilberry is well recommended.
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H
Hugo D.
Rating: 5 out of 5
Affordable price, large selection and very fast shipping! I recommend
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