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F
Rating: 2 out of 5
Incomplete package
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 1 and 2 stars
Reset filtersS
Rating: 1 out of 5
Impeccable service
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K
Rating: 2 out of 5
Le transporteur choisi n’a pas su livrer comme prévu et j’ai du chercher où était mon colis.
B
Rating: 1 out of 5
No information on the number of packages which creates confusion and no one to contact despite the emails sent
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D
Rating: 2 out of 5
Bottle protection is not compliant for transport broken bottle
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B
Rating: 1 out of 5
Deuxième fois que j'ai un problème avec le service ventes/après-ventes de Gerard Bertrand. J'apprécie leur vin mais je ne recommande pas de commander directement avec eux.
M
Rating: 1 out of 5
Unfulfilled promise of a commercial gesture
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D
Rating: 1 out of 5
the wine is much more expensive than at grand frais ....
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K
Rating: 1 out of 5
Despite several emails and messages, I have not received a response
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C
Rating: 2 out of 5
well received, but impossible to communicate with the seller. Question remained unanswered. disappointed
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E
Rating: 2 out of 5
little quality
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B
Rating: 2 out of 5
Good logistics.
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F
Rating: 2 out of 5
Hello I am still in contact with you because I am missing 3 bottles in the package. I am waiting to know how it will go. Thank you
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J
Rating: 2 out of 5
your carrier is not serious. When I opened the box that protected the wine sets, one was in a bad state. The person who prepared the order should have seen it; it had no place in the package.
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G
Rating: 1 out of 5
Very disappointed with my order... The same wine is offered much cheaper in supermarkets: U. This seems indecent...
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Response from Gérard bertrand
Hello Guy,
Thank you for your feedback. We understand your disappointment and are sorry to hear that you found our price less competitive. We strive to offer you quality products and exceptional service. Please feel free to contact us to discuss your experience.
Best regards,
The Gérard Bertrand team
Thank you for your feedback. We understand your disappointment and are sorry to hear that you found our price less competitive. We strive to offer you quality products and exceptional service. Please feel free to contact us to discuss your experience.
Best regards,
The Gérard Bertrand team
C
Rating: 1 out of 5
I have not received the expected bottle format. I made a complaint that has not been followed up to this day.
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A
Rating: 1 out of 5
I ordered 12 bottles and I received 11
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M
Rating: 1 out of 5
thank you I ordered non-alcoholic rosé this is not what I received
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V
Rating: 1 out of 5
Hello, some issues with delivery, otherwise the experience remains perfect, just need to taste
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P
Rating: 1 out of 5
The day after my purchase, I found the same product (2022) in a supermarket in the Toulouse region for 11 euros a bottle. I am surprised and disappointed.....
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V
Rating: 1 out of 5
Paid 3 times the wholesale price.
C
Rating: 1 out of 5
Package not received
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G
Rating: 2 out of 5
I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!
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M
Rating: 1 out of 5
Received only 3 bottles out of 12,
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F
Rating: 2 out of 5
The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.
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Response from Gérard bertrand
Hello Fabien,
Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.
Best regards,
The team of Gérard Bertrand
Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.
Best regards,
The team of Gérard Bertrand
B
Rating: 1 out of 5
order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.
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A
Rating: 1 out of 5
package not received on the scheduled date and no news to date
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Response from Gérard bertrand
Hello Alain,
We are sorry to hear that your package did not arrive on time. We understand the importance of your order and kindly ask you to contact us privately so that we can resolve this issue quickly. Thank you for your understanding.
Best regards,
The Gérard Bertrand team.
We are sorry to hear that your package did not arrive on time. We understand the importance of your order and kindly ask you to contact us privately so that we can resolve this issue quickly. Thank you for your understanding.
Best regards,
The Gérard Bertrand team.
J
Rating: 1 out of 5
Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot
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J
Rating: 1 out of 5
IT issue encountered during the order. Consequence 1: order placed twice Consequence 2: process to cancel one of the two Consequence 3: delivery of the goods 30 minutes from my home in a very difficult to find location. Only positive aspect: attitude of the sales service person (Julie) who tried to resolve my problem but without success regarding the delivery location of the goods. From a business management perspective, it is necessary to examine the circuits or risk alienating the clientele....
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Response from Gérard bertrand
Hello Jean-Sébastien,
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you encountered during your order. Your feedback is valuable and helps us improve our services. We are glad that Julie was able to assist you, and we will review your comments regarding the delivery of goods to better serve our clientele. Please do not hesitate to contact us directly for any other questions or needs.
Best regards,
The Gérard Bertrand team
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you encountered during your order. Your feedback is valuable and helps us improve our services. We are glad that Julie was able to assist you, and we will review your comments regarding the delivery of goods to better serve our clientele. Please do not hesitate to contact us directly for any other questions or needs.
Best regards,
The Gérard Bertrand team
M
Rating: 1 out of 5
The website only works well with Chrome but has issues with Safari and Firefox. Browsing and ordering is a futile task in Safari, so I had to start over in Chrome. Requesting an invoice is also inconsistent. The invoice address differs depending on whether you view it in the confirmation email or on the website. I have multiple billing addresses and these were mixed up in the last orders. After contacting customer service, they did read my issues here but unfortunately did nothing about it.
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M
Rating: 2 out of 5
The order arrived after the agreed date.
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J
Rating: 1 out of 5
Ah shit, pathetic scam
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J
Rating: 2 out of 5
Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!
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F
Rating: 2 out of 5
18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...
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J
Rating: 1 out of 5
Slechte levering en logistique Knullige communicative hierover
Response from Gérard bertrand
Hallo, het spijt ons van deze slechte ervaring met de gekozen provider. We blijven tot uw beschikking om ervoor te zorgen dat dit niet meer gebeurt. Vriendelijke groeten
J
Rating: 1 out of 5
I have already replied
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C
Rating: 1 out of 5
Deceptive
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A
Rating: 2 out of 5
If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.
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B
Rating: 2 out of 5
Fast delivery, but the vintages that arrived were not those described. Hence the return.
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T
Rating: 1 out of 5
50% more expensive than in physical stores! And does not respond to complaints!!! Forget eCommerce !!!
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