Customer reviews of Gérard bertrand

I really like this wine. But the delivery is painful. Boxes of 12 bottles left at the doorstep. I am 73 years old, I am a single woman, it's difficult for me. For this order, I had asked a man to come help me but unfortunately the order was delivered in 2 days. I had to manage for the second delivery.

Impeccable service

Shipping was very fast with updates at each step. Purchasing GB wines online is easy. Unfortunately what I received was not what I ordered. I am out of the country for business for the next couple of months. It is not ideal, but what was sent is a wine I like anyway.

Nothing to report except that the carrier announced to me before delivering that he could not deliver to my home but to a pick&collect for reasons of computer system!!!!

No information on the number of packages which creates confusion and no one to contact despite the emails sent

Received only one package out of two

Deuxième fois que j'ai un problème avec le service ventes/après-ventes de Gerard Bertrand. J'apprécie leur vin mais je ne recommande pas de commander directement avec eux.

Unfulfilled promise of a commercial gesture

the wine is much more expensive than at grand frais ....

Despite several emails and messages, I have not received a response

The site is very well done and the product descriptions and advice are very interesting. However, I was not pleased that the carrier forced you to block an entire day,... especially when they announce in the afternoon that they are unable to deliver. The quality of the wines presented deserves that the delivery slot be reduced to half a day, with an indication of the probable time of passage when the moment comes. Best regards.

Goods well received, cardboard packaging not optimal for magnums, regards

Very original advent calendar, and very appreciated by the recipients.

Very disappointed with my order... The same wine is offered much cheaper in supermarkets: U. This seems indecent...

I have not received the expected bottle format. I made a complaint that has not been followed up to this day.

I ordered 12 bottles and I received 11

thank you I ordered non-alcoholic rosé this is not what I received

Hello, some issues with delivery, otherwise the experience remains perfect, just need to taste

The day after my purchase, I found the same product (2022) in a supermarket in the Toulouse region for 11 euros a bottle. I am surprised and disappointed.....

Paid 3 times the wholesale price.

Package not received

Received only 3 bottles out of 12,

Significant delay compared to the announced deadline, several times canceled and still not resolved! -Absence of presentation while the recipients were waiting at their home. Moreover, no possible delivery to 'La Poste' in case of absence, and especially no DPD pickup point nearby. The recipients had to go to Lunel! The package was still not there! They have to go back there while they live in Aimargues! And have an art gallery in L'Isle sur la Sorgue. Too bad! There are many villages. Fortunately, it's my family and they dared to inform me! Give your customers the choice of the delivery person! As far as I'm concerned, and thanks to you! this gift has only created problems.

order with incomplete delivery yet paid in advance. after phone contact with the winemaker we are still waiting for the delivery of the 4th package. 3 delivered out of the 4 paid.

package not received on the scheduled date and no news to date

Hello, On July 10, I sent an email to [email protected] to report that I was unable to register for the loyalty program. You did not respond! I am forwarding this email along with two screenshots hoping to hear back. Best regards. Jean Pierlot

IT issue encountered during the order. Consequence 1: order placed twice Consequence 2: process to cancel one of the two Consequence 3: delivery of the goods 30 minutes from my home in a very difficult to find location. Only positive aspect: attitude of the sales service person (Julie) who tried to resolve my problem but without success regarding the delivery location of the goods. From a business management perspective, it is necessary to examine the circuits or risk alienating the clientele....

The website only works well with Chrome but has issues with Safari and Firefox. Browsing and ordering is a futile task in Safari, so I had to start over in Chrome. Requesting an invoice is also inconsistent. The invoice address differs depending on whether you view it in the confirmation email or on the website. I have multiple billing addresses and these were mixed up in the last orders. After contacting customer service, they did read my issues here but unfortunately did nothing about it.

I had ordered the 2021 vintage, but the 2022 vintage was delivered without prior inquiries.

Ah shit, pathetic scam

Good wine but logistics needs improvement

Transport costs are too high!

I did not expect the size of the package, the first bottle I open is corked ...

Slechte levering en logistique Knullige communicative hierover

I have already replied

The shipping costs were much higher than initially stated

Deceptive

50% more expensive than in physical stores! And does not respond to complaints!!! Forget eCommerce !!!

The image of the box does not correspond to the bottles inside. And the description of the bottles below is not really visible, so I'm disappointed with my purchase.

Wooden case damaged.