Customer reviews of Gérard bertrand

I received my bottle on time but there isn't even a Gérard Bertrand paper bag to offer the bottle. Not very commercial !!!

It could have been better, had it not been for UPS's erratic scheduling and timetables.

Il me manque la moitié

The parcel was not dropped off at the selected relay point next to my home, so I had to take my car and drive 40km. Really inconvenient

Mixed opinion on delivery issues: instead of the next day at 1pm, I waited beyond the weekend. A shame. Concerning Gérard Bertrand himself, responsive and the product tested (late, so I had no use for it for several people), is good.

Order was dispatched quickly. The package arrived incompletely repackaged and the subsequent delivery could allegedly only be delivered after several attempts. Look for a parcel service (not DPD!) that matches the quality of your great wines.

Problem with the packaging and protection of the package (6 bottles in a wooden crate). Bottles not immobilized in the crate moved during transport to the point of breaking the stapled wooden lid, giving even more wobble and impact between bottles. A real shame.

The collis arrived by DPD, notifying us by e-mail at 7.43am and delivered at 8.30am. Luckily I was still there. It's the same every time, they deliver without warning.

I have not received the parcel

One of the cases was broken.

My order arrived broken so couldn't see anything not accepted at the relay point! 😏

Unfortunately my box came completely damaged. We were lucky the bottles were not shattered. The service was fast. That was the good part, but it was meant to be a present and we could not deliver with the box under those conditions. We still love your wine and we will order more, for sure, but wanted to pass the feedback, as I am aware that shipping its a third party and not your company. I will reply to the email with pictures of the box. Thanks

Collector's box arrived broken and no news from customer service after complaint.

Ich warte immer noch auf die Lieferung und musste zusätzlich Einfuhrzoll bezahlen obschon die Preise in CHF angegeben waren.

The wooden box was damaged

Late delivery. No customer service.

the wine is good but the expensive packaging is scratched

Perfect site but delivery in two separate parcels (without prior information). Not serious but not ideal.

Wines not really pleasant to drink. No pleasure

Poorly packaged parcel, gift wrapping in folded kraft paper almost damaged, in short disappointed by the care taken with the parcel.

Still not received

The site advertised free delivery on orders over 25 euros if I remember correctly. And I paid a fee because, according to the reply I received, the promotion was over.

The labels of my art de vivre boxes were glued on the drawing part.

Since you're asking my opinion: I had ordered 6 bottles of Domaine de l'Aigle Pinot Noir 2021. I was delivered a 2022! after I asked for it, I was told that I had been "sent the wrong vintage by mistake due to a change of vintage that was not communicated and we no longer have a 2021 vintage". I find it hard to believe that this was a mistake (the correct vintage was indicated on the order confirmation). Rather than presenting me with a fait accompli, the least they could have done would have been to warn me beforehand and to ask me to confirm my order! I should point out that the seller suggested that I return the bottles and get my money back, but what a complication! I preferred to keep the bottles.

Hello, The wooden crate was sent broken (the delivery box was in perfect condition). It's a miracle that the bottles didn't break in transit.

Fine

Package not delivered thank you for refunding me

Completely satisfied except for the Chronopost delivery which was postponed 3 times over 24 hours.

Impossible to use loyalty points plus promotions such as waiving delivery charges

Still waiting for a reply to my e-mail about the missing bottle

the second box arrived in non-original packaging without the plugs and the bottle of white clape was missing I reported it but no return

Delivery of the precious parcel scheduled for the anniversary date but announced 3 days late and delivered by a remote relay point, even though the delivery was registered at home... Nothing too serious in spite of everything... but management can be improved...!
No matter how drunk you are, as long as you have the bottles... Always Cordially P.F.

I never received my order and I'm waiting for the outcome of my complaint... I can't find out where my parcel was dropped off...?

I apologize for my poor review, but I have only received 12 bottles and am waiting for the other 4 packages. I have already written to you several times.

medium

The order received (2022) did not correspond to the desired order (2021). A big surprise 2 disappointment for the first order in a "high-end" house.

I received the boxed set but not the Mediterranean meal recipe kit? Sincerely Isabelle

Hello I received the prima Nature, but not L'estagnère. Instead I received a bottle of rosé. I sent a message by email. No answer. For more than a week.

The site is nice, but there's a problem during checkout when you want to see another product in the basket. It's cashed without me validating the second product.

Wasn't expecting a £75 import duty cost. Wine nice though.