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M
Rating: 3 out of 5
An efficient site!
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 1 and 3 stars
Reset filtersB
Rating: 1 out of 5
Product not yet received
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P
Rating: 3 out of 5
Unfortunately, there's a "banana" because shipping is free, but the bottles are actually more expensive than if you buy them at the winery.
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D
Rating: 1 out of 5
Unfurtunately I never received the order. The vine was sent back to you.
E
Rating: 3 out of 5
unclear transport prices (two choices are offered, but in fact the most expensive choice is applied)
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R
Rating: 3 out of 5
I ordered Hospitalet 2019 on their website,i confirmed on my order confirmation and they sent me the 2020 vintage. When I asked, they told me it was a translation error on their website and that there were no more 2019s available I could have sent it back for a full refund, but I didn't have the courage to do so. No offer of a commercial gesture for their mistake...nothing! To be improved. I expect better from a company of this level.
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C
Rating: 1 out of 5
Waiting three weeks for my order and still no sign
A
Rating: 3 out of 5
Everything OK, except exaggerated delay (for delivery abroad). Shipment held up for a long time at the forwarding agent's, but Gérard-Bertrand reacted well.
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A
Rating: 3 out of 5
Unfortunately no wooden crate available due to stock shortage, which is understandable, but otherwise very nice, despite the packaging, which is a little light for magnum bottles...
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Y
Rating: 1 out of 5
Y
Rating: 1 out of 5
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Y
Rating: 1 out of 5
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Y
Rating: 1 out of 5
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P
Rating: 3 out of 5
There is some ambiguity between the names Hospitalet and Hospitalitas. The difference needs to be better explained.
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A
Rating: 3 out of 5
One of the boxes I ordered was damaged in the packaging, so I couldn't use it as a gift.
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A
Rating: 3 out of 5
nothing to say about the orange gold orange product by itself, but I had it all wrong when I saw the same product on Vinatis sold for 3.25 euros less per bottle, a difference of 39 euros on the order???
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A
Rating: 3 out of 5
The red is good. The white is not dry; please indicate this when ordering. Ordinary rosé, little character.
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A
Rating: 3 out of 5
Everything was perfect except for the paypal payment, which was entered but totally inactive!
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A
Rating: 3 out of 5
It's a pity that shipping costs are almost as high as the (meagre) discount on these products (which in no way calls into question their quality), making this "Blackfriday" pointless unless you live near the estate, or are just passing through, as was my case!
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Response from Gérard bertrand
We apologize for your poor shopping experience due to our high shipping costs.
A
Rating: 1 out of 5
Zero stars would have been more appropriate! We're extremely disappointed! The orange wine is acidic, bordering on cheap table wine. The rosé stings despite an elegant bottle, and the white can't even be used as a cooking wine, since it's also spicy and acidic! + More than 100 spent, perhaps to make vinegar. I don't even dare open the other 5 bottles, what a shame!
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