Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 2 and 4 stars

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A
Alain M.
Rating: 4 out of 5
following a purchase from 19/07/2025
I haven't tasted the wine yet. Delivery as expected. Very correct packaging.
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Claude V.
Rating: 4 out of 5
following a purchase from 10/07/2025
Used to placing orders, no problem.
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Jean-Louis D.
Rating: 4 out of 5
following a purchase from 25/06/2025
Rather satisfied
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Ali D.
Rating: 4 out of 5
following a purchase from 24/06/2025
Beautiful experience
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Willy W.
Rating: 4 out of 5
following a purchase from 30/05/2025
Normal transaction.
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Murielle M.
Rating: 2 out of 5
following a purchase from 22/05/2025
The order arrived after the agreed date.
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Philippe D.
Rating: 4 out of 5
following a purchase from 23/05/2025
Always without problem 🤙
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Joel M.
Rating: 2 out of 5
following a purchase from 05/05/2025
Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!
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Jean-Pierre M.
Rating: 4 out of 5
following a purchase from 04/05/2025
Impeccable, timing and taste!
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Christian F.
Rating: 4 out of 5
following a purchase from 04/05/2025
Very good
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Rene L.
Rating: 4 out of 5
following a purchase from 29/04/2025
Apart from a small error with the package in my order that was quickly resolved, I am satisfied with this company.
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Franck C.
Rating: 2 out of 5
following a purchase from 18/04/2025
18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...
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Isabelle R.
Rating: 4 out of 5
following a purchase from 16/04/2025
Very good service, but delivery was made 2 days before the indicated date! Fortunately, we were present.
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Olivier M.
Rating: 4 out of 5
following a purchase from 16/04/2025
Very good trickster.
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Christophe J.
Rating: 4 out of 5
following a purchase from 08/04/2025
It's a shame that products with attractive discounts are only available in packs of 6 or in magnum.
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Christian L.
Rating: 4 out of 5
following a purchase from 08/04/2025
Very good
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Newsletter S.
Rating: 4 out of 5
following a purchase from 06/04/2025
The 1877 Saint Chinian is very good. We liked the 873 Minervois less. Thank you
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Jean francois S.
Rating: 4 out of 5
following a purchase from 06/04/2025
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Yvan G.
Rating: 4 out of 5
following a purchase from 28/03/2025
Exce6
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Johann S.
Rating: 4 out of 5
following a purchase from 19/03/2025
well packaged delivery made to a relay point
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Serge P.
Rating: 4 out of 5
following a purchase from 10/03/2025
Visually, delivery corresponds to the order.
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Nadia S.
Rating: 4 out of 5
following a purchase from 07/03/2025
2: Fast delivery. I know this wine and appreciate it.
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Herve L.
Rating: 4 out of 5
following a purchase from 06/03/2025
bonjour je ne mets que 4 étoiles car erreur de livraison mais très bonne réaction du SAV merci
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Roland F.
Rating: 4 out of 5
following a purchase from 22/02/2025
No complaints
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Alain G.
Rating: 4 out of 5
following a purchase from 18/02/2025
Good
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Albert D.
Rating: 2 out of 5
following a purchase from 13/12/2024
If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.
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Claude L.
Rating: 4 out of 5
following a purchase from 31/01/2025
Perfect
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Jacques D.
Rating: 4 out of 5
following a purchase from 31/01/2025
the package was not delivered on the date originally planned, but it was delivered anyway, so forgiven.
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Benedicte GEDON G.
Rating: 2 out of 5
following a purchase from 02/01/2025
Fast delivery, but the vintages that arrived were not those described. Hence the return.
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Michael R.
Rating: 4 out of 5
following a purchase from 25/12/2024
The transportation company was not professional The wine is great
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Laurent D.
Rating: 4 out of 5
following a purchase from 21/12/2024
The delivery just before Christmas was excellent, and the communication and follow-up excellent. On the other hand, be careful when naming your products online, because I was actually hoping to have a real assortment of cheeses delivered with your bottle (which would be a nice idea, don't you think) and not a kit with a piece of wood and knives.
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CARINE D.
Rating: 4 out of 5
following a purchase from 13/12/2024
Very good wine- ordered again- Poor communication with the transport process- End well done!
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Serge S.
Rating: 4 out of 5
following a purchase from 09/12/2024
Very good wine that I love
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Valerie S.
Rating: 4 out of 5
following a purchase from 01/12/2024
Order received promptly
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SBBAR M.
Rating: 2 out of 5
following a purchase from 29/11/2024
Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.
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Joël E.
Rating: 4 out of 5
following a purchase from 29/11/2024
No problems with the product, which I know and like, but some problems with delivery.
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Nicole E.
Rating: 4 out of 5
following a purchase from 21/10/2024
Book received very quickly
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Mauricia A.
Rating: 4 out of 5
following a purchase from 06/10/2024
Excellent
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Didier K.
Rating: 4 out of 5
following a purchase from 29/09/2024
I thought the prizes came with a cardboard box.
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Stephanie C.
Rating: 2 out of 5
following a purchase from 28/09/2024
Disappointed with the commercial relationship
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