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J
Rating: 4 out of 5
precise, fast, good follow-up
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 545 published reviews
Summary of reviews
Gérard bertrand delivers consistently fast and reliable service, with many notes highlighting ultra-fast or very fast delivery, efficient tracking, and well-packaged shipments that keep bottles intact. Customers praise the quality of wines at attractive or reasonable prices, with multiple mentions of quality products and favorable value for money. The shopping experience is described as simple and seamless, with easy ordering, professional service, and useful follow-up, including accurate delivery timing and responsive communication. Overall, the store is viewed as dependable for timely arrivals, strong product quality, and attentive customer care.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Good quality white wine not yet tested I hope to find the sensations known during my first tasting a few years ago Mr. Dapoigny
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G
Rating: 2 out of 5
I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!
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F
Rating: 2 out of 5
The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.
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Response from Gérard bertrand
Hello Fabien,
Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.
Best regards,
The team of Gérard Bertrand
Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.
Best regards,
The team of Gérard Bertrand
G
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
I haven't tasted the wine yet. Delivery as expected. Very correct packaging.
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C
Rating: 4 out of 5
Used to placing orders, no problem.
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J
Rating: 4 out of 5
Rather satisfied
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A
Rating: 4 out of 5
Beautiful experience
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W
Rating: 4 out of 5
Normal transaction.
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M
Rating: 2 out of 5
The order arrived after the agreed date.
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P
Rating: 4 out of 5
Always without problem 🤙
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J
Rating: 2 out of 5
Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!
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J
Rating: 4 out of 5
Impeccable, timing and taste!
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C
Rating: 4 out of 5
Very good
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R
Rating: 4 out of 5
Apart from a small error with the package in my order that was quickly resolved, I am satisfied with this company.
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F
Rating: 2 out of 5
18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...
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I
Rating: 4 out of 5
Very good service, but delivery was made 2 days before the indicated date! Fortunately, we were present.
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O
Rating: 4 out of 5
Very good trickster.
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C
Rating: 4 out of 5
It's a shame that products with attractive discounts are only available in packs of 6 or in magnum.
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C
Rating: 4 out of 5
Very good
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N
Rating: 4 out of 5
The 1877 Saint Chinian is very good. We liked the 873 Minervois less. Thank you
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J
Rating: 4 out of 5
.
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Y
Rating: 4 out of 5
Exce6
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J
Rating: 4 out of 5
well packaged delivery made to a relay point
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S
Rating: 4 out of 5
Visually, delivery corresponds to the order.
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N
Rating: 4 out of 5
2: Fast delivery. I know this wine and appreciate it.
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H
Rating: 4 out of 5
bonjour je ne mets que 4 étoiles car erreur de livraison mais très bonne réaction du SAV merci
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R
Rating: 4 out of 5
No complaints
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A
Rating: 4 out of 5
Good
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A
Rating: 2 out of 5
If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.
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C
Rating: 4 out of 5
Perfect
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J
Rating: 4 out of 5
the package was not delivered on the date originally planned, but it was delivered anyway, so forgiven.
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B
Rating: 2 out of 5
Fast delivery, but the vintages that arrived were not those described. Hence the return.
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M
Rating: 4 out of 5
The transportation company was not professional The wine is great
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L
Rating: 4 out of 5
The delivery just before Christmas was excellent, and the communication and follow-up excellent. On the other hand, be careful when naming your products online, because I was actually hoping to have a real assortment of cheeses delivered with your bottle (which would be a nice idea, don't you think) and not a kit with a piece of wood and knives.
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C
Rating: 4 out of 5
Very good wine- ordered again- Poor communication with the transport process- End well done!
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S
Rating: 4 out of 5
Very good wine that I love
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V
Rating: 4 out of 5
Order received promptly
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S
Rating: 2 out of 5
Hello, I am disappointed with my delivery. Because in one of the two packages there was breakage and a bottle of Naturea Chardonnay missing. Best regards.
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