Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 640 published reviews
5 2 363 90% 4 151 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard Bertrand consistently delivers fast, careful packaging and reliable delivery, with many reviews noting quick arrival, well-prepared packages, and orders that arrive in a very reasonable time. The store is praised for ease of ordering, accurate fulfillment, and products that meet expectations, including a wide range of wines that enthusiasts find suitable and well-priced. Customer service and reliability are highlighted through smooth transactions, prompt responses, and punctual, on-time deliveries, with multiple mentions of repeat orders and ongoing satisfaction. The wine selection itself is repeatedly described as strong and appealing, including favorites and organic options, contributing to high overall satisfaction and willingness to recommend.

Reviews 2 and 4 stars

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G
Gerard D.
Rating: 4 out of 5
following a purchase from 16/11/2025
very correct and very fast delivery, super service
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Franck F.
Rating: 4 out of 5
following a purchase from 15/11/2025
Just a pity that for the shipment the bottles were slipped into a bubble wrap box and were not packed in a 6-bottle carton.
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Erick D.
Rating: 4 out of 5
following a purchase from 10/10/2025
Very good wine for an evening with friends perfect even for a family meal to recommend and to recommend for the coming months
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Jean Michel M.
Rating: 4 out of 5
following a purchase from 09/10/2025
precise, fast, good follow-up
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Jean-Louis D.
Rating: 4 out of 5
following a purchase from 31/08/2025
Good quality white wine not yet tested I hope to find the sensations known during my first tasting a few years ago Mr. Dapoigny
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Guillaume B.
Rating: 2 out of 5
following a purchase from 30/07/2025
I still haven't received my entire order!!! I'm missing 12 large blue bottles!!!
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F
Fabien H.
Rating: 2 out of 5
following a purchase from 25/07/2025
The rosé is as always very good, but unfortunately the order did not arrive at my place and I had to pick it up 20km away in a shopping center! Since I am very limited on time because we are in peak season, that was absolutely not good. Additionally, there is someone at the reception from 07:00 to 22:00 at the delivery address! Maybe it will work better next time.
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Response from Gérard bertrand
Hello Fabien,

Thank you very much for your feedback. We are very pleased that you enjoy our rosé, but we deeply regret the inconveniences with the delivery. Your experience is very valuable to us, and we will investigate this issue to improve our service. We hope to provide you with a flawless delivery on your next order.

Best regards,
The team of Gérard Bertrand
G
Gerard B.
Rating: 4 out of 5
following a purchase from 21/07/2025
Nothing to report
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Alain M.
Rating: 4 out of 5
following a purchase from 19/07/2025
I haven't tasted the wine yet. Delivery as expected. Very correct packaging.
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Claude V.
Rating: 4 out of 5
following a purchase from 10/07/2025
Used to placing orders, no problem.
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Jean-Louis D.
Rating: 4 out of 5
following a purchase from 25/06/2025
Rather satisfied
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Ali D.
Rating: 4 out of 5
following a purchase from 24/06/2025
Beautiful experience
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Willy W.
Rating: 4 out of 5
following a purchase from 30/05/2025
Normal transaction.
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Murielle M.
Rating: 2 out of 5
following a purchase from 22/05/2025
The order arrived after the agreed date.
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Philippe D.
Rating: 4 out of 5
following a purchase from 23/05/2025
Always without problem 🤙
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Joel M.
Rating: 2 out of 5
following a purchase from 05/05/2025
Big confusion with the order, whether intentional or not? In any case, I remain in doubt. Offering a set of 6 bottles and only receiving one!!!!!!!
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Jean-Pierre M.
Rating: 4 out of 5
following a purchase from 04/05/2025
Impeccable, timing and taste!
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Christian F.
Rating: 4 out of 5
following a purchase from 04/05/2025
Very good
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Rene L.
Rating: 4 out of 5
following a purchase from 29/04/2025
Apart from a small error with the package in my order that was quickly resolved, I am satisfied with this company.
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Franck C.
Rating: 2 out of 5
following a purchase from 18/04/2025
18 bottles delivered, or 3 boxes and 3 deliveries in 6 days ...
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Isabelle R.
Rating: 4 out of 5
following a purchase from 16/04/2025
Very good service, but delivery was made 2 days before the indicated date! Fortunately, we were present.
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Olivier M.
Rating: 4 out of 5
following a purchase from 16/04/2025
Very good trickster.
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Christophe J.
Rating: 4 out of 5
following a purchase from 08/04/2025
It's a shame that products with attractive discounts are only available in packs of 6 or in magnum.
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Christian L.
Rating: 4 out of 5
following a purchase from 08/04/2025
Very good
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Newsletter S.
Rating: 4 out of 5
following a purchase from 06/04/2025
The 1877 Saint Chinian is very good. We liked the 873 Minervois less. Thank you
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Jean Francois S.
Rating: 4 out of 5
following a purchase from 06/04/2025
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Yvan G.
Rating: 4 out of 5
following a purchase from 28/03/2025
Exce6
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Johann S.
Rating: 4 out of 5
following a purchase from 19/03/2025
well packaged delivery made to a relay point
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Serge P.
Rating: 4 out of 5
following a purchase from 10/03/2025
Visually, delivery corresponds to the order.
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Nadia S.
Rating: 4 out of 5
following a purchase from 07/03/2025
2: Fast delivery. I know this wine and appreciate it.
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Herve L.
Rating: 4 out of 5
following a purchase from 06/03/2025
bonjour je ne mets que 4 étoiles car erreur de livraison mais très bonne réaction du SAV merci
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Roland F.
Rating: 4 out of 5
following a purchase from 22/02/2025
No complaints
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Alain G.
Rating: 4 out of 5
following a purchase from 18/02/2025
Good
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Albert D.
Rating: 2 out of 5
following a purchase from 13/12/2024
If you order wine in wooden crates, the wine is delivered in cartons and the crates empty. It's up to the recipient to make the necessary arrangements, just like at Ikea.
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C
Claude L.
Rating: 4 out of 5
following a purchase from 31/01/2025
Perfect
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Jacques D.
Rating: 4 out of 5
following a purchase from 31/01/2025
the package was not delivered on the date originally planned, but it was delivered anyway, so forgiven.
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Benedicte Gedon G.
Rating: 2 out of 5
following a purchase from 02/01/2025
Fast delivery, but the vintages that arrived were not those described. Hence the return.
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Michael R.
Rating: 4 out of 5
following a purchase from 25/12/2024
The transportation company was not professional The wine is great
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Laurent D.
Rating: 4 out of 5
following a purchase from 21/12/2024
The delivery just before Christmas was excellent, and the communication and follow-up excellent. On the other hand, be careful when naming your products online, because I was actually hoping to have a real assortment of cheeses delivered with your bottle (which would be a nice idea, don't you think) and not a kit with a piece of wood and knives.
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C
Carine D.
Rating: 4 out of 5
following a purchase from 13/12/2024
Very good wine- ordered again- Poor communication with the transport process- End well done!
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