Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 2 and 4 stars

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P
Philip R.
Rating: 4 out of 5
following a purchase from 27/09/2024
I did not receive the recipes with my order.
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Solvey K.
Rating: 2 out of 5
following a purchase from 10/09/2024
My order has still not arrived
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Dany L.
Rating: 4 out of 5
following a purchase from 10/09/2024
I especially like his Viala and Hospitalitas ... which are excellent.
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Michel B.
Rating: 4 out of 5
following a purchase from 11/09/2024
Never disappointed! Good value for money. Delivery on time. Very good
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Jean-Yves B.
Rating: 4 out of 5
following a purchase from 03/09/2024
It's not the first time I've ordered wine and I'm satisfied; it's just a shame that the parcels don't all arrive at the same time.
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Dominique B.
Rating: 4 out of 5
following a purchase from 27/08/2024
Top
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Rene D.
Rating: 4 out of 5
following a purchase from 22/08/2024
Good wines. Good service.
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Jean Pierre Geubel G.
Rating: 4 out of 5
following a purchase from 05/08/2024
Excellent quality product. Vintage 2023 totally different from the previous ones and much appreciated! on the other hand, the carriers are a black spot: delivery of 10 parcels in 3 x!!! obligation to reschedule the dates and free up time to wait for these carriers => DPD and DHL: rating: ZERO!
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Michel C.
Rating: 4 out of 5
following a purchase from 21/08/2024
It's all good except for the delivery, as the wooden crate arrived broken, as did the dividers. It's a miracle that the blles remained intact.
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Dominique D.
Rating: 4 out of 5
following a purchase from 17/08/2024
Great communication and perfect delivery times, the only small fault is the Chronopost delivery...
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Manuel P.
Rating: 4 out of 5
following a purchase from 24/07/2024
Hello Following an order for six bottles of Hospitalas, I did receive the six bottles, but in a cardboard box when they were supposed to be in their wooden box. In the end, despite some delays, Mr Bazin, the person in charge of on- line orders, solved the problem to my complete satisfaction. Manuel Pires
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Benedicte P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Your products are carefully packaged, the delivery time was perfect. Chronopost's service, on the other hand, was null and void. I had to travel 25 km AR to collect my parcel from their warehouse even though I had requested a delivery date that suited me thanks to their website and they had acknowledged receipt. But the driver decided otherwise, and I lost 2 hours because of their lack of service.
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Bernard P.
Rating: 4 out of 5
following a purchase from 27/07/2024
I appreciate the choice of organic wines, which are of a satisfactory standard and offer excellent value for money.
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Bernard W.
Rating: 4 out of 5
following a purchase from 21/07/2024
Well-balanced wine. Fast delivery.
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Daniele P.
Rating: 4 out of 5
following a purchase from 20/07/2024
very good wine to drink cool in summer
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Nathalie D.
Rating: 4 out of 5
following a purchase from 13/07/2024
Very satisfied! Would recommend.
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Harald K.
Rating: 4 out of 5
following a purchase from 29/06/2024
Hello, I was very satisfied, but my French is not very good so I would have liked to receive an email in English. I thought it was great that you didn't need a signature for the wine package. It was extremely convenient. Sincerely Harald Kronseder
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Gigon J.
Rating: 4 out of 5
following a purchase from 11/06/2024
Thank you
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Daniel R.
Rating: 2 out of 5
following a purchase from 04/06/2024
the order was delivered to a relay point and not to the address indicated. no delivery in switzerland bottles ordered with screw cap arrived with standard cap
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Lysiane G.
Rating: 4 out of 5
following a purchase from 19/05/2024
Nothing to say, everything was perfect
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Alain B.
Rating: 2 out of 5
following a purchase from 10/05/2024
well received my package perfect, a little disappointed by the wine, very good smell, fruity taste, the first time after a little impression of drinking red wine with water
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Solange E.
Rating: 2 out of 5
following a purchase from 06/05/2024
I still haven't received my parcel chrono says my parcel is damaged I'm still waiting to receive my parcel
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roger B.
Rating: 4 out of 5
following a purchase from 04/04/2024
well-designed site, easy to use, fast service
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Steeve L.
Rating: 4 out of 5
following a purchase from 30/03/2024
Delivery by carrier complicated and time-consuming. Delivery day displayed wrong. But TOP shipping
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Philippe V.
Rating: 2 out of 5
following a purchase from 28/03/2024
bonjour je pensais boire un vin plus fruité, mais en réalité c'est comme un vin blanc sec sans saveur. ceci n'est que mon appréciation et ne remet pas en cause votre travail bonne journée
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Olivier A.
Rating: 4 out of 5
following a purchase from 04/03/2024
Very good
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Jack C.
Rating: 2 out of 5
following a purchase from 01/03/2024
Boxes vides❗️❗️
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Eric Kuntz K.
Rating: 4 out of 5
following a purchase from 26/02/2024
Nothing to say about the order about the delivery about the speed of shipment just disappointed for the engraving on the bottle which is just a simple stroke of pencil I expected a real small engraving but well 🤷🏻‍♂️
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Frederic B.
Rating: 4 out of 5
following a purchase from 17/02/2024
Fast delivery. Everything went smoothly, from ordering to receiving the bottles.
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Rolande V.
Rating: 4 out of 5
following a purchase from 11/12/2023
..no particular opinion
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Antonetti N.
Rating: 4 out of 5
following a purchase from 09/12/2023
Good, no problems to report.
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Nadine B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Clear, precise and functional
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Jocelyne J.
Rating: 4 out of 5
following a purchase from 28/11/2023
Easy navigation on the site.
The description of the pack, on the other hand, is incorrect as to the name of the"Livre de recettes" advertised. The term "ebook" only appears in the order summary.
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Clarie R.
Rating: 4 out of 5
following a purchase from 26/11/2023
The service is very good. And the Cigalus wine is excellent. The Héritage is not my taste. Maybe to make Glühwein?
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Simone H.
Rating: 4 out of 5
following a purchase from 19/11/2023
order received very quickly (2 days) tip top
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Christophe M.
Rating: 4 out of 5
following a purchase from 11/11/2023
A few problems accessing the wine order section.
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Philippe H.
Rating: 4 out of 5
following a purchase from 30/10/2023
Easy
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Jean pierre G.
Rating: 4 out of 5
following a purchase from 23/10/2023
Apart from the site glitches (impossible to order with a promo code via the site), I'm very satisfied: as soon as the order was placed by e-mail: efficient, fast, compliant& Nickel!
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Jean-michel B.
Rating: 4 out of 5
following a purchase from 09/10/2023
I have gift vouchers from my purchases that I don't know how to use
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Yves A.
Rating: 4 out of 5
following a purchase from 01/10/2023
it's not bad!
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