Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 545 published reviews
5 2 271 89% 4 148 6% 3 45 2% 2 28 1% 1 53 2%

Summary of reviews

Gérard bertrand delivers consistently fast and reliable service, with many notes highlighting ultra-fast or very fast delivery, efficient tracking, and well-packaged shipments that keep bottles intact. Customers praise the quality of wines at attractive or reasonable prices, with multiple mentions of quality products and favorable value for money. The shopping experience is described as simple and seamless, with easy ordering, professional service, and useful follow-up, including accurate delivery timing and responsive communication. Overall, the store is viewed as dependable for timely arrivals, strong product quality, and attentive customer care.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2021
Perfect delivery ?
Hospitalet and Soujeole top class ?? Pic Saint Loup disappointing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
IN SPITE OF AN ERROR OF BOTTLES IS A BROKEN BOX WE RECEIVED THE SUBSCRIBER BOX WITH THE GOOD BOTTLES 3 DAYS LATER
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Simple, fast and on time delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Very happy, the site has a very good grip fast delivery and on my order there was a small oversight and after sending an email there is a very quick response from customer service not at all disappointed. I would definitely recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Cde very well managed but incomplete site. It is necessary to claim the invoice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2021
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
The site could do with a little simplification, with a choice of red, white and sparkling wines in the price category.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2021
Clear information, but I would have liked to know the ageing potential of the bottles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2021
Impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2021
Easy to buy and quick to receive, ideal for gifts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2021
Order received promptly with no problems. A little extra protection in the parcel would have been nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
All is ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Each estate is very well presented, the site is well constructed No opinion on the wines because it's a gift
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2021
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2021
Pleasant
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Response from Gérard bertrand
Hello Chantal, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Clear and easy
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Response from Gérard bertrand
Hello Claire Lise, Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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