Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 2 and 5 stars

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M
Mehdi C.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good, my only regret was that there was no more sparkling wine for the holidays, what a shame...
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Christophe J.
Rating: 5 out of 5
following a purchase from 29/11/2023
Black friday offer (for once) really interesting, delivery (free) very fast and perfectly packaged.
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Sandra C.
Rating: 5 out of 5
following a purchase from 30/11/2023
Very good communication Fast, careful delivery
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Patricia P.
Rating: 5 out of 5
following a purchase from 28/11/2023
Everything was easy to order and the wine is superb.
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Bernard D.
Rating: 5 out of 5
following a purchase from 28/11/2023
Order complied with my request and delivered very quickly but I'm waiting a bit to taste the wines!!!
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DUTHOO D.
Rating: 5 out of 5
following a purchase from 27/11/2023
Everything is just as good as Gérard Bertrand's wines: pleasant site, top-quality packaging, express delivery. It's perfect.
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Pascal C.
Rating: 5 out of 5
following a purchase from 27/11/2023
Bonjour Pour connaître parfaitement bien les vins de Monsieur Gérard Bertrand toute commande effectuée chez se mettre du vin n'est que réussite rien à dire pour avoir couché au château de l'Hospitalet y avoir également mangé et goûter des vins excellents c'est un havre de paix monsieur Gérard Bertrand nous offre que du bonheur
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NADINE S.
Rating: 5 out of 5
following a purchase from 21/11/2023
This is the first time I've ordered from the site. Nothing to complain about, everything is perfect. Communication with customer service is very pleasant. Ready to order again as soon as needed. Thank you Mr B.
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Soisick H.
Rating: 5 out of 5
following a purchase from 24/11/2023
Very good site, delivery and customer service.
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Alberto G.
Rating: 5 out of 5
following a purchase from 26/11/2023
Highly responsive customer service, and consistently high-quality wines.
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Jean-yves G.
Rating: 5 out of 5
following a purchase from 23/11/2023
Unopened bottles
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Jeanine P.
Rating: 5 out of 5
following a purchase from 24/11/2023
Everything is perfect
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Bruno C.
Rating: 5 out of 5
following a purchase from 23/11/2023
Perfect as always
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Hubert C.
Rating: 5 out of 5
following a purchase from 23/11/2023
All right??
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Thibaud B.
Rating: 5 out of 5
following a purchase from 17/11/2023
Very good, impeccable service, careful and attentive. I recommend it!
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alain K.
Rating: 5 out of 5
following a purchase from 21/11/2023
fine
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François C.
Rating: 5 out of 5
following a purchase from 20/09/2023
Quality box. Good value for money
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Francis B.
Rating: 5 out of 5
following a purchase from 16/11/2023
Very clear website, easy ordering, very fast shipping; however, the problem with Chronopost in the Dijon area is that the parcels are held up for several days before being delivered, sometimes with two delivery forecasts that have not been met and without informing the recipient! This means waiting several hours for nothing.
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Marie-Hélène G.
Rating: 5 out of 5
following a purchase from 14/11/2023
Order received without any problem, on time.
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Corinne M.
Rating: 5 out of 5
following a purchase from 12/11/2023
Great team. Service to match the quality of the wines. A pleasure to be enjoyed without moderation!
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Dominique C.
Rating: 5 out of 5
following a purchase from 11/11/2023
Super
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Liliane V.
Rating: 5 out of 5
following a purchase from 31/10/2023
Point-in-time delivery
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Caroline C.
Rating: 5 out of 5
following a purchase from 29/10/2023
??? great
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Sandra D.
Rating: 5 out of 5
following a purchase from 27/10/2023
We order this wine from Germany because there is no sulfite-free wine here and because it tastes great! Thank you so much for this great product!
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Robert M.
Rating: 5 out of 5
following a purchase from 23/10/2023
Navigation is easy and straightforward, customer service satisfactory, delivery neat and fast.
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Catherine S.
Rating: 5 out of 5
following a purchase from 21/10/2023
A delivery error was quickly resolved.
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Daniel B.
Rating: 5 out of 5
following a purchase from 20/10/2023
Very complete, the video presentations of the domains are Top! Magnificent site, one of the most complete, very professional. Bravo to G Bertrand and his teams!
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Mehdi C.
Rating: 5 out of 5
following a purchase from 19/10/2023
Good product, fast delivery, what happiness
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Grégoire O.
Rating: 5 out of 5
following a purchase from 19/10/2023
Information on the wines and the steps to order validation are simple and intuitive. Express delivery in 24h. And the wines are succulent!
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Robert M.
Rating: 5 out of 5
following a purchase from 14/10/2023
Satisfaction with the order.
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Michel B.
Rating: 5 out of 5
following a purchase from 15/10/2023
Good packaging for trouble-free delivery.
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Sandrine S.
Rating: 5 out of 5
following a purchase from 12/10/2023
Hello clear! Very fast! I really liked the speed of the order and delivery!
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Helene R.
Rating: 5 out of 5
following a purchase from 11/10/2023
Fast delivery abroad and the parcel is always well protected!
Excellent wine
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Roelof T.
Rating: 5 out of 5
following a purchase from 03/10/2023
The wines of Gerard Bertrand can be bought in the Netherlands but not this line ( cote des roses ) Lovely bottle almost a pity to throw it away. :)). We found it during our holidays and then decided to order it from your site. It worked well.
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Francis F.
Rating: 5 out of 5
following a purchase from 06/10/2023
On-time delivery. Excellent packaging to preserve the integrity of the bottles during transport.
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Alfredo P.
Rating: 5 out of 5
following a purchase from 08/10/2023
Fast shipping, received in 48 hours!
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Loïc L.
Rating: 5 out of 5
following a purchase from 05/10/2023
CLEAR AND EFFICIENT
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Virginie P.
Rating: 5 out of 5
following a purchase from 04/10/2023
Everything was perfect! Fast and efficient
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Patrick D.
Rating: 5 out of 5
following a purchase from 03/10/2023
A perfectly and quickly processed order.
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Jean-Claude S.
Rating: 5 out of 5
following a purchase from 02/10/2023
Delivered very quickly after ordering and well prepared.
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