Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 2 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
Easy to read and use.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/06/2022
Fast delivery and. Security Excellent wine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/06/2022
The website is very well designed, and delivery is very fast. I've yet to taste the wine, but I'll wait a little.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/06/2022
Clear, precise and plenty of choice
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2022
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2022
Super rosé le gris blanc !
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2022
Very good service and turnaround time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/06/2022
EXCELLENT VALUE FOR MONEY
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2022
An exellent note, in addition to being an EXELLENT wine, the shipment was ultra fast and very careful.
First order placed and certainly not the last.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/06/2022
The carton arrived in good condition.
The box arrived in good condition, but inside, the wooden crate containing the bottles was smashed by the bottles, which weren't locked in at all. The little wooden dividers holding the bottles were too loose, and all broke into a thousand pieces, in the 2 crates I received within a few days of each other. For a wine of this price, the wooden crates could be better designed and made.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/05/2022
Very good service, no shipping costs for 12 bottles, which is rare... No problem to place an order either. On the other hand, delivery via chronopost sucked. The parcel was delivered twice, the second box with the 6 bottles of rosé should have been delivered between 8am and 1pm. I had another appointment at 13.00h and left the house at 12.30h. I received a phone call at 13.32h (one ring), but when I called back I found the central office, even though I was 100 m from the house and had left a note on the door. I had to pick up the parcel 15 km from home...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Perfect, simple and clear, with fast delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
Very easy to order . Very fast delivery . Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
Fast and efficient.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/05/2022
Clear,fast,efficient. Thank you very much, I recommend...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
Everything was perfect, including a call from the sales department to create my customer account.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/05/2022
very good telephone contact, excellent wine, very good service, good delivery on time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/05/2022
Incredible responsiveness, received in less than 24 hours.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/05/2022
Gggg
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/05/2022
Very good, impeccable service, careful and attentive. I recommend it!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
ok ras
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Bo product sent very quickly
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
very good merchandise
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Excellent wines and fast, efficient delivery service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/04/2022
Products meet my expectations
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/04/2022
Parcel received very quickly Orange wine is excellent
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/04/2022
Perfect!
Success is never a matter of chance.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/04/2022
Compilation of the best bottles from terroirs that have been extraordinarily developed in recent years....each person's tastes are not the same for everyone,...eyes closed :only good stuff.....!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2022
Warned of the delay in preparation by a personal e-mail from the e-commerce manager, the order was delivered on the desired day in top-quality packaging. I recommend the service, and of course the wine!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/04/2022
My goodness! If all companies were as professional, up to scratch and cared as much about their customers as Gérard Bertrand, what a joy and what a difference it would make to most people's lives. It would help make the world a better place. GB really are the exception to the rule, in my experience. Don't stop what you're doing, it's great!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/03/2022
I am very satisfied with my order, I validated it on Sunday morning and I was delivered on Tuesday morning! That's really efficient! The customer service is perfect and the chat system on the site is very practical.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/03/2022
Always very serious
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/03/2022
10-Oct
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Geverifieerde koper
Rating: 5 out of 5
following a purchase from 05/03/2022
Easy to order and delivered promptly.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/02/2022
Top customer service and delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/02/2022
Fast delivery and very good wine, thanks to Gérard Bertrand and chef Verichia.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 27/02/2022
The website is welcoming. Order: very responsive (contact by phone) and package received by Chronopost the next day.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/02/2022
Well designed and updated site Easy navigation Satisfied last order Punctual and friendly deliveryman this time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/02/2022
Very well designed site, easy to access, products well explained, easy to order. What's more, I had a delivery problem about 10 days ago and the problem was solved very quickly! Impressive, I'd never seen anything like it...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/02/2022
Excellent and original orange wine ! And super fast delivery! Bravo !
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