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J
Rating: 4 out of 5
Rather satisfied
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Customer reviews of Gérard bertrand
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
Summary of reviews
The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Beautiful experience
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U
Rating: 3 out of 5
I had ordered the 2021 vintage, but the 2022 vintage was delivered without prior inquiries.
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W
Rating: 4 out of 5
Normal transaction.
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P
Rating: 4 out of 5
Always without problem 🤙
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J
Rating: 4 out of 5
Impeccable, timing and taste!
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C
Rating: 4 out of 5
Very good
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R
Rating: 4 out of 5
Apart from a small error with the package in my order that was quickly resolved, I am satisfied with this company.
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F
Rating: 3 out of 5
Good wine but logistics needs improvement
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I
Rating: 4 out of 5
Very good service, but delivery was made 2 days before the indicated date! Fortunately, we were present.
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H
Rating: 3 out of 5
Transport costs are too high!
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O
Rating: 4 out of 5
Very good trickster.
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C
Rating: 4 out of 5
It's a shame that products with attractive discounts are only available in packs of 6 or in magnum.
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C
Rating: 4 out of 5
Very good
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N
Rating: 4 out of 5
The 1877 Saint Chinian is very good. We liked the 873 Minervois less. Thank you
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J
Rating: 4 out of 5
.
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K
Rating: 3 out of 5
I did not expect the size of the package, the first bottle I open is corked ...
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Y
Rating: 4 out of 5
Exce6
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J
Rating: 4 out of 5
well packaged delivery made to a relay point
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J
Rating: 3 out of 5
The shipping costs were much higher than initially stated
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S
Rating: 4 out of 5
Visually, delivery corresponds to the order.
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N
Rating: 4 out of 5
2: Fast delivery. I know this wine and appreciate it.
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H
Rating: 4 out of 5
bonjour je ne mets que 4 étoiles car erreur de livraison mais très bonne réaction du SAV merci
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R
Rating: 4 out of 5
No complaints
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A
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
Perfect
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J
Rating: 4 out of 5
the package was not delivered on the date originally planned, but it was delivered anyway, so forgiven.
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M
Rating: 4 out of 5
The transportation company was not professional The wine is great
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L
Rating: 4 out of 5
The delivery just before Christmas was excellent, and the communication and follow-up excellent. On the other hand, be careful when naming your products online, because I was actually hoping to have a real assortment of cheeses delivered with your bottle (which would be a nice idea, don't you think) and not a kit with a piece of wood and knives.
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C
Rating: 4 out of 5
Very good wine- ordered again- Poor communication with the transport process- End well done!
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S
Rating: 4 out of 5
Very good wine that I love
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V
Rating: 4 out of 5
Order received promptly
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M
Rating: 3 out of 5
It could have been better, had it not been for UPS's erratic scheduling and timetables.
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J
Rating: 4 out of 5
No problems with the product, which I know and like, but some problems with delivery.
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A
Rating: 3 out of 5
The parcel was not dropped off at the selected relay point next to my home, so I had to take my car and drive 40km. Really inconvenient
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J
Rating: 3 out of 5
Mixed opinion on delivery issues: instead of the next day at 1pm, I waited beyond the weekend. A shame. Concerning Gérard Bertrand himself, responsive and the product tested (late, so I had no use for it for several people), is good.
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B
Rating: 3 out of 5
Order was dispatched quickly. The package arrived incompletely repackaged and the subsequent delivery could allegedly only be delivered after several attempts. Look for a parcel service (not DPD!) that matches the quality of your great wines.
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J
Rating: 3 out of 5
Problem with the packaging and protection of the package (6 bottles in a wooden crate). Bottles not immobilized in the crate moved during transport to the point of breaking the stapled wooden lid, giving even more wobble and impact between bottles. A real shame.
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N
Rating: 4 out of 5
Book received very quickly
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M
Rating: 4 out of 5
Excellent
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