Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 3 and 4 stars

Reset filters
D
Didier K.
Rating: 4 out of 5
following a purchase from 29/09/2024
I thought the prizes came with a cardboard box.
Translated reviews
P
Philip R.
Rating: 4 out of 5
following a purchase from 27/09/2024
I did not receive the recipes with my order.
Translated reviews
D
Dany L.
Rating: 4 out of 5
following a purchase from 10/09/2024
I especially like his Viala and Hospitalitas ... which are excellent.
Translated reviews
M
Michel B.
Rating: 4 out of 5
following a purchase from 11/09/2024
Never disappointed! Good value for money. Delivery on time. Very good
Translated reviews
J
Jean-Yves B.
Rating: 4 out of 5
following a purchase from 03/09/2024
It's not the first time I've ordered wine and I'm satisfied; it's just a shame that the parcels don't all arrive at the same time.
Translated reviews
M
Maarten S.
Rating: 3 out of 5
following a purchase from 29/08/2024
One of the cases was broken.
Translated reviews
D
Dominique B.
Rating: 4 out of 5
following a purchase from 27/08/2024
Top
Translated reviews
R
Rene D.
Rating: 4 out of 5
following a purchase from 22/08/2024
Good wines. Good service.
Translated reviews
J
Jean Pierre Geubel G.
Rating: 4 out of 5
following a purchase from 05/08/2024
Excellent quality product. Vintage 2023 totally different from the previous ones and much appreciated! on the other hand, the carriers are a black spot: delivery of 10 parcels in 3 x!!! obligation to reschedule the dates and free up time to wait for these carriers => DPD and DHL: rating: ZERO!
Translated reviews
M
Michel C.
Rating: 4 out of 5
following a purchase from 21/08/2024
It's all good except for the delivery, as the wooden crate arrived broken, as did the dividers. It's a miracle that the blles remained intact.
Translated reviews
D
Dominique D.
Rating: 4 out of 5
following a purchase from 17/08/2024
Great communication and perfect delivery times, the only small fault is the Chronopost delivery...
Translated reviews
M
Manuel P.
Rating: 4 out of 5
following a purchase from 24/07/2024
Hello Following an order for six bottles of Hospitalas, I did receive the six bottles, but in a cardboard box when they were supposed to be in their wooden box. In the end, despite some delays, Mr Bazin, the person in charge of on- line orders, solved the problem to my complete satisfaction. Manuel Pires
Translated reviews
B
Benedicte P.
Rating: 4 out of 5
following a purchase from 06/08/2024
Your products are carefully packaged, the delivery time was perfect. Chronopost's service, on the other hand, was null and void. I had to travel 25 km AR to collect my parcel from their warehouse even though I had requested a delivery date that suited me thanks to their website and they had acknowledged receipt. But the driver decided otherwise, and I lost 2 hours because of their lack of service.
Translated reviews
B
Bernard P.
Rating: 4 out of 5
following a purchase from 27/07/2024
I appreciate the choice of organic wines, which are of a satisfactory standard and offer excellent value for money.
Translated reviews
B
Bernard W.
Rating: 4 out of 5
following a purchase from 21/07/2024
Well-balanced wine. Fast delivery.
Translated reviews
D
Daniele P.
Rating: 4 out of 5
following a purchase from 20/07/2024
very good wine to drink cool in summer
Translated reviews
N
Nathalie D.
Rating: 4 out of 5
following a purchase from 13/07/2024
Very satisfied! Would recommend.
Translated reviews
R
Rene Marini M.
Rating: 3 out of 5
following a purchase from 09/07/2024
Late delivery. No customer service.
Translated reviews
H
Harald K.
Rating: 4 out of 5
following a purchase from 29/06/2024
Hello, I was very satisfied, but my French is not very good so I would have liked to receive an email in English. I thought it was great that you didn't need a signature for the wine package. It was extremely convenient. Sincerely Harald Kronseder
Translated reviews
L
Lionel N.
Rating: 3 out of 5
following a purchase from 03/07/2024
the wine is good but the expensive packaging is scratched
Translated reviews
G
Gigon J.
Rating: 4 out of 5
following a purchase from 11/06/2024
Thank you
Translated reviews
C
Christophe L.
Rating: 3 out of 5
following a purchase from 28/06/2024
Perfect site but delivery in two separate parcels (without prior information). Not serious but not ideal.
Translated reviews
L
Lysiane G.
Rating: 4 out of 5
following a purchase from 19/05/2024
Nothing to say, everything was perfect
Translated reviews
P
Penelope C.
Rating: 3 out of 5
following a purchase from 05/05/2024
Poorly packaged parcel, gift wrapping in folded kraft paper almost damaged, in short disappointed by the care taken with the parcel.
Translated reviews
G
Geoffroy C.
Rating: 3 out of 5
following a purchase from 11/04/2024
The labels of my art de vivre boxes were glued on the drawing part.
Translated reviews
R
roger B.
Rating: 4 out of 5
following a purchase from 04/04/2024
well-designed site, easy to use, fast service
Translated reviews
S
Steeve L.
Rating: 4 out of 5
following a purchase from 30/03/2024
Delivery by carrier complicated and time-consuming. Delivery day displayed wrong. But TOP shipping
Translated reviews
O
Olivier A.
Rating: 4 out of 5
following a purchase from 04/03/2024
Very good
Translated reviews
E
Eric Kuntz K.
Rating: 4 out of 5
following a purchase from 26/02/2024
Nothing to say about the order about the delivery about the speed of shipment just disappointed for the engraving on the bottle which is just a simple stroke of pencil I expected a real small engraving but well 🤷🏻‍♂️
Translated reviews
F
Frederic B.
Rating: 4 out of 5
following a purchase from 17/02/2024
Fast delivery. Everything went smoothly, from ordering to receiving the bottles.
Translated reviews
B
Bernadette M.
Rating: 3 out of 5
following a purchase from 16/02/2024
Fine
Translated reviews
A
Arnaud F.
Rating: 3 out of 5
following a purchase from 08/01/2024
Impossible to use loyalty points plus promotions such as waiving delivery charges
Translated reviews
R
Rolande V.
Rating: 4 out of 5
following a purchase from 11/12/2023
..no particular opinion
Translated reviews
A
Antonetti N.
Rating: 4 out of 5
following a purchase from 09/12/2023
Good, no problems to report.
Translated reviews
N
Nadine B.
Rating: 4 out of 5
following a purchase from 30/11/2023
Clear, precise and functional
Translated reviews
J
Jocelyne J.
Rating: 4 out of 5
following a purchase from 28/11/2023
Easy navigation on the site.
The description of the pack, on the other hand, is incorrect as to the name of the"Livre de recettes" advertised. The term "ebook" only appears in the order summary.
Translated reviews
C
Clarie R.
Rating: 4 out of 5
following a purchase from 26/11/2023
The service is very good. And the Cigalus wine is excellent. The Héritage is not my taste. Maybe to make Glühwein?
Translated reviews
S
Simone H.
Rating: 4 out of 5
following a purchase from 19/11/2023
order received very quickly (2 days) tip top
Translated reviews
M
MICHEL M.
Rating: 3 out of 5
following a purchase from 21/09/2023
the second box arrived in non-original packaging without the plugs and the bottle of white clape was missing I reported it but no return
Translated reviews
C
Christophe M.
Rating: 4 out of 5
following a purchase from 11/11/2023
A few problems accessing the wine order section.
Translated reviews
We use cookies for audience measurement and improving user experience.