Customer reviews of Gérard bertrand

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 2 454 published reviews
5 2 186 89% 4 144 6% 3 44 2% 2 27 1% 1 53 2%

Summary of reviews

The online store Gérard Bertrand consistently excels in service, with numerous mentions of impeccable customer support and efficient communication throughout the purchasing process. Customers highlight the swift delivery times, often receiving their orders much sooner than anticipated, which adds to the overall positive experience. The packaging of the products is frequently praised for its sturdiness and care, ensuring that items arrive in perfect condition, while the quality of the wines is celebrated, with many noting the freshness and exceptional taste.

Reviews 3 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/07/2021
A delivery problem handled efficiently, quickly and with great kindness
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 26/07/2021
Fast and accurate shipping. This order was a gift, I have not yet had any feedback on the contents.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 25/07/2021
Super-fast delivery! (Only 2J) Careful packaging to avoid damaging the bottles.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/07/2021
just problems with deliveries but customer service is TOP!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/07/2021
A favorable opinion
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/07/2021
Always the same. The quality!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/07/2021
I particularly like the two "Sphères" rosé and white because they are of equal quality.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 17/07/2021
impeccable and fast service. We haven't yet tasted this promising wine but we hope to enjoy it. The bottle is magnificent. What's more, I've had a look at the collection and it seems to me that there's plenty to enjoy. Thank you Mr. BERTRAND for offering us something original.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/07/2021
Very good customer service! Received my order in 2 days, then one of the advisers called to inform me of the delivery. I advise the many wine lovers to invest in the Art de Vivre collection! Bravo for this harvest.
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Response from Gérard bertrand
Dear wine lover, thank you for your message! Gérard Bertrand Wine After-Sales Service
A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/07/2021
Perfect as always, I recommend
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Response from Gérard bertrand
Dear wine lover, thank you for your message! Gérard Bertrand Wine After-Sales Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/07/2021
very well.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2021
Very pleasant and easy to consult
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/07/2021
Very good service and top delivery. The only problem with my order was that when I got to the checkout, I couldn't pay with American Express, even though your site says that payment is possible with this type of payment.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2021
Simple - practical with data sheet
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Very good wine
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Quick and easy to order
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/07/2021
Fast delivery and products in good condition, not yet tasted but the bottles are nice to offer.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Efficiency, fast delivery, clear website.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Very good, nothing to say!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Very good, I recommend. Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/07/2021
Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/07/2021
Pleasant navigation and clear site. It's a pity that many of your vintages can't be delivered to your home by internet order. Excellent sales follow-up.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
I discovered this wine via Le Figaro magazine. It was very easy to find the site and this wine, whose name appealed to me!
I've just offered it so I'll come back to you to talk about it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Perfect, order received quickly, very nice bottles
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/07/2021
Ze wine is very good yes!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
We really enjoyed the chardonnay and pinot gris. We will certainly become loyal customers!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 01/07/2021
Lovely customer service. Small problem with shipment resolved in less than two days with a new shipment. Wine that was unanimously appreciated by the family, whether pink, orange or red.
I wouldn't hesitate to recommend or recommend again.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Fast and efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/06/2021
Good, quality products. Faster delivery than expected, everything arrived in good condition. Would recommend again.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/06/2021
Quality of wine and service, perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
fast, efficient
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Click & Collect is easy and practical, the site is well designed and easy to navigate.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
it's the first time and nothing to say, I'll keep it to myself.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Nickel level packaging and delivery time
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Perfect, ordered on Monday, received on Tuesday - it couldn't be better!
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/06/2021
Fast, excellent customer service...and delicious Hampton Water wine!
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
Super fast delivery, perfect packaging.
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
Grande maison....We used to equate Geoges Duboeuf with the "Pope of Beaujolais".....We can say that Gérard Bertrand is the "Pope of Corbières "
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
100% OK
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2021
Ideal
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Response from Gérard bertrand
Thank you very much for your feedback. A big thank you from the whole team and see you soon for further discoveries. Sincerely, Gérard Bertrand Customer Service
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