The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Very disappointed, my order arrived two days late even though I chose the express option.
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Response from GILI’S
Hello Marie,
We are sincerely sorry to hear that your order did not arrive on time. Our warehouse did ship the package on time, but it seems that the carrier TNT had a bit of a delay. Please do not hesitate to contact us.
Best regards,
The GILI'S team
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Jeremy A.
Rating: 2 out of 5
following a purchase from 25/06/2026
Order extremely delayed Experience not to be renewed
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Response from GILI’S
Hello Jérémy,
We are sorry to hear that your experience did not meet your expectations.
After checking, your order was indeed prepared and shipped within 24 hours, in accordance with our deadlines.
However, it seems that a delay occurred at the Colissimo sorting center in Bouches-du-Rhône, independent of our will.
We understand that this setback has been frustrating and we apologize for the inconvenience caused. We hope to have the opportunity to offer you a better experience on your next order.
See you soon,
The GILI'S team
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Predrag J.
Rating: 1 out of 5
following a purchase from 07/05/2026
Im dissapointed with towel and pareo seems cheap bjt costed a lot..Classic trade these days..Good Luck with your business case and Bye!
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Serge C.
Rating: 1 out of 5
following a purchase from 16/04/2026
Non-existent customer service and after-sales. Wrong order sent. FedEx is asking me to pay taxes which was not clear at all at the time of sale. Only bad surprises.
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Sarah O.
Rating: 2 out of 5
following a purchase from 30/03/2026
The seams were not in a straight line and fabric is very thin. Not satisfied with the towelling top I ordered
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Bertrand M.
Rating: 1 out of 5
following a purchase from 19/02/2026
I ordered on the site but there is no home delivery... I have to go to the store to pick up my package...
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Response from GILI’S
Hello Sir,
We are sincerely sorry but we do offer standard or express home delivery, as well as delivery to a Pickup Point.
Perhaps you clicked too quickly on the store delivery option?
In any case, do not hesitate to contact our customer service at [email protected] if you have any doubts about your purchase!
Best regards
Camille
GILI'S
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Gilles L.
Rating: 2 out of 5
following a purchase from 30/01/2026
Good evening, when I opened the package, I was astonished to see how poorly the item was wrapped, only in paper and crumpled. As it should be, I washed and ironed it. Best regards
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Sezi M.
Rating: 1 out of 5
following a purchase from 18/01/2026
I didn’t receive my package, it bounced back from delivery and no update received for almost a week!
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Anthony P.
Rating: 2 out of 5
following a purchase from 13/01/2026
Unjustified quality price report. Riding the wave of the French slip, we know the rest... you will have to, in my opinion, lower your prices or increase the perceived quality...
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Response from GILI’S
Hello Anthony,
Thank you for taking the time to share your opinion.
We are sorry that the ordered swimsuit did not meet your expectations.
At GILI'S, our prices reflect clear choices: manufacturing in Portugal, carefully selected materials, and controlled volumes to ensure consistent quality.
All this in an economic context where the entire sector has been heavily impacted in recent years.
The comparison with Le Slip Français does not offend us, quite the opposite. It is a brand we respect for its journey. Like many players in ready-to-wear, it had to adapt to the post-Covid upheavals and the crisis that followed, which unfortunately led many brands to disappear.
If you would like to specify what specifically disappointed you about the product (material, cut, finishes...), we would be happy to discuss it: your feedback is useful.
Best regards,
The GILI'S team
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Delphine P.
Rating: 2 out of 5
following a purchase from 29/11/2025
The size m is not the same as my previous purchases. What to do??
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Response from GILI’S
Hello,
Thank you for your message. Could you tell us a bit more?
We cannot find any order associated with your name.
We adjusted our sizes in 2022 because some models were small, but we have not had similar feedback recently. It is therefore possible that it is a labeling issue.
Could you check our size guide and see if there is a difference greater than 2 cm compared to the model you received?
If so, we will proceed with an exchange of your swimsuit without any problem.
Thank you very much for your help,
Have a great day,
Best regards,
The GILI'S team
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Thierry L.
Rating: 2 out of 5
following a purchase from 06/09/2025
error regarding the size of one of the three swimsuits
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Sonya M.
Rating: 2 out of 5
following a purchase from 20/08/2025
Sent wrong size swim trunks. Ordered size 4 but size 10 was delivered.
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Dominique L.
Rating: 1 out of 5
following a purchase from 02/07/2025
Sizes are too small, reimbursement is not 100% after returning goods (new conditions with label)
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Aurélie L.
Rating: 1 out of 5
following a purchase from 16/07/2025
I placed an order on July 16, 2025. Today is July 29, 2025, and I have no news regarding the preparation and delivery of my item. Lack of seriousness considering the prices of the products.
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Louis-Philippe B.
Rating: 1 out of 5
following a purchase from 05/07/2025
Customer service not up to par. No tax refund, no product return when ordering on the website. Really very disappointed.
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Jean N.
Rating: 1 out of 5
following a purchase from 03/07/2025
Products too small and not my size
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Lucas B.
Rating: 2 out of 5
following a purchase from 13/06/2025
Unhappy with the delivery times. I did not receive my jersey before leaving for vacation.
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Response from GILI’S
Hello Sir,
We are sorry for the delivery delay of your package.
Unfortunately, this delay is beyond our control. Indeed, the package was delayed during its transit.
If we had the ability to act to ensure our customers do not experience delays in the delivery of their packages, we would do so with great pleasure!
We still wish you a good vacation,
Best regards,
Claire from the GILI'S team
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Bertrand C.
Rating: 1 out of 5
following a purchase from 11/06/2025
The swimsuit has arrived but the inner panty has been put on backwards - I will therefore have to take it to a seamstress to correct this flaw. Incomprehensible to me.
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DESIRELLA L.
Rating: 1 out of 5
following a purchase from 04/06/2025
Chronopost delivered my package to another city, it's outrageous to pay for a shipment and take 1 hour to get your package 72 hours before Father's Day knowing that the delivery was delayed and that there were other pickup points available in my village!
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Walid S.
Rating: 1 out of 5
following a purchase from 27/05/2025
Love the brand and the swimwear but the delivery process is completely unreliable. Disappointing!
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Fred Q.
Rating: 2 out of 5
following a purchase from 07/05/2025
The order went well but I haven't heard anything about my shipment for a week even though it was supposed to arrive on May 9th.
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Coeslier D.
Rating: 1 out of 5
following a purchase from 22/04/2025
The ordered size was XS and I was delivered in XL.
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Philippe K.
Rating: 2 out of 5
following a purchase from 10/01/2025
Sorry but the product is still not available
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Response from GILI’S
Hello Sir, We are sorry for this delivery problem related to Chronopost. This is beyond our control. Best regards, Claire
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CEDRIC F.
Rating: 2 out of 5
following a purchase from 17/07/2024
Quality to be confirmed over time. To be hoped for given the price. The fluorescent yellow cords, even if they are emblematic of the brand, sometimes clash with the sobriety of the main color. Product return not free. The refund took more than a month after I requested it.
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Stephane M.
Rating: 2 out of 5
following a purchase from 08/07/2024
Cost loss in case of a return, 6 euros for me...
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Jérémy J.
Rating: 1 out of 5
following a purchase from 13/07/2024
I don't want to speak in general, but regarding large sizes, avoid this site at all costs. I ordered a 4XL swimsuit and frankly it's barely an XL, I compared it with several other brands, no comparison.
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Response from GILI’S
Hello Sir, We are sincerely sorry if the swim shorts you ordered are too small. Being from an old collection, it is possible that this model runs small, we should have noted this in the product description. Our customer service informed you of this error by email and offered you an exchange with another model a few days ago. We hope you have seen this message. Please know that we have reviewed all sizes of our recent collections and that all our current models comply with market standards. We remain at your disposal to discuss with you and find the best solution to satisfy you. Best regards, The GILI'S team.
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charif H.
Rating: 1 out of 5
following a purchase from 20/06/2024
I still haven't received my order.
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Fanny R.
Rating: 1 out of 5
following a purchase from 11/06/2024
Avoid, they are thieves and scammers. I bought a swimsuit for 125 euros embroidered (Daddy cool) for Father's Day. The size did not fit. I really had a hard time searching and finding the return procedure. It cost me money on one hand and on the other hand I received an email a few days later informing me that the item would be returned to me because embroidered items are neither exchangeable nor refundable. This is not specified anywhere on their site. I simulated a purchase of the swimsuit with embroidery option because I thought I might have missed the info, but it is not mentioned at any point in the procedure. Given the prices, I thought embroidered items could be exchanged. I am very disappointed. An honest company would not do this kind of thing or would inform their customers clearly and precisely.
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Philippe G.
Rating: 2 out of 5
following a purchase from 02/06/2024
Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.
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Response from GILI’S
Dear Mr. Gourier, Thank you for your message and we sincerely apologize for the inconvenience caused. We recently encountered issues within our warehouse, which led to several delivery errors. We understand your frustration and are actively working to improve this service. Regarding the return procedure, we are doing our best to make it as clear as possible. All necessary information is available in the
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David C.
Rating: 1 out of 5
following a purchase from 27/04/2024
Order not delivered and no response from customer service.
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Response from GILI’S
Hello David, Thank you for your feedback and your purchase. We replied to your message on 14/05. We inquired with our logistics provider and the delivery delay was due to the holidays and long weekends we had in early May as we explained to you. You received your order on 16/05 at the pickup point. We apologize once again for this inconvenience. Wishing you a very good day! The Gili's team.
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Alexandre C.
Rating: 2 out of 5
following a purchase from 29/03/2024
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
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angelica T.
Rating: 2 out of 5
following a purchase from 21/03/2024
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
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Frédéric R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.
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Response from GILI’S
Just perfect as with every order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 24/09/2023
Hello Anne-Laure, We are sorry, the shirt is indeed yellow and white. The information was initially provided in the product sheet, we regret that you did not have this information before finalizing your purchase. In case of a complaint, please feel free to contact our customer service beforehand so that we can discuss the product(s) that did not meet your expectations :) Wishing you a very good day! The Gili's team.
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Response from GILI’S
Order received on time. The product matches the photo. Nice cut and good quality.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
The 2 swimsuits bought in size S do not fit the same way. I can only wear one, too bad.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Terrible customer service. No way to contact them by phone, only by email with a 48-hour response time. I paid for a 24-hour delivery which was only received after 3 days. As I was leaving the location (hence the choice of 24-hour delivery), I couldn't receive my package. Disparaging response (by email) from Emma, customer service, who wanted to remind me that Gili did everything possible. I dream. Gili did nothing extraordinary except take my order and my money. The responsibility for the delay of your carrier is yours because the contract is with you. In any case, it is certainly not mine. Learn the meaning of the words 'customer service'.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 26/07/2023
Order placed on July 26, 2023. Still no order received on August 3, 2023... thank you Chronopost... end of vacation Saturday... What to do if the package is not picked up?
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
15 days after the order, no trace of the product and a customer service that is absent!!! Charged in 24 hours then nothing. Don't buy anything on this site, you will waste your time and money!!!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/07/2023
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
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Response from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/06/2023
I sent several emails regarding the order delay, I received a response three days later... I paid for express delivery with no offer of reimbursement. 250€ for three swimsuits, I expected much better customer service.
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Response from GILI’S
Hello Madam, We are sorry to see that you left an unfavorable rating regarding our customer service. We received an email from you on June 19 around 12:00 PM, and we replied on June 20 before 12:00 PM, that is 24 hours later. Regarding the shipping fees, they were free on your order, otherwise we would have obviously refunded them. We invite you to contact our customer service again to benefit from a credit on your next order. Best regards, Emma from Gili's
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