The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Order extremely delayed Experience not to be renewed
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Response from GILI’S
Hello Jérémy,
We are sorry to hear that your experience did not meet your expectations.
After checking, your order was indeed prepared and shipped within 24 hours, in accordance with our deadlines.
However, it seems that a delay occurred at the Colissimo sorting center in Bouches-du-Rhône, independent of our will.
We understand that this setback has been frustrating and we apologize for the inconvenience caused. We hope to have the opportunity to offer you a better experience on your next order.
See you soon,
The GILI'S team
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Sarah O.
Rating: 2 out of 5
following a purchase from 30/03/2026
The seams were not in a straight line and fabric is very thin. Not satisfied with the towelling top I ordered
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Gilles L.
Rating: 2 out of 5
following a purchase from 30/01/2026
Good evening, when I opened the package, I was astonished to see how poorly the item was wrapped, only in paper and crumpled. As it should be, I washed and ironed it. Best regards
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Anthony P.
Rating: 2 out of 5
following a purchase from 13/01/2026
Unjustified quality price report. Riding the wave of the French slip, we know the rest... you will have to, in my opinion, lower your prices or increase the perceived quality...
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Response from GILI’S
Hello Anthony,
Thank you for taking the time to share your opinion.
We are sorry that the ordered swimsuit did not meet your expectations.
At GILI'S, our prices reflect clear choices: manufacturing in Portugal, carefully selected materials, and controlled volumes to ensure consistent quality.
All this in an economic context where the entire sector has been heavily impacted in recent years.
The comparison with Le Slip Français does not offend us, quite the opposite. It is a brand we respect for its journey. Like many players in ready-to-wear, it had to adapt to the post-Covid upheavals and the crisis that followed, which unfortunately led many brands to disappear.
If you would like to specify what specifically disappointed you about the product (material, cut, finishes...), we would be happy to discuss it: your feedback is useful.
Best regards,
The GILI'S team
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Cathia V.
Rating: 3 out of 5
following a purchase from 07/01/2026
The swimsuits are beautiful but I really regret the misleading advertising with the presentation of the product in a very nice box that actually doesn't exist!! So, disappointment upon receiving the items even though the shorts are really nice.
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Delphine P.
Rating: 2 out of 5
following a purchase from 29/11/2025
The size m is not the same as my previous purchases. What to do??
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Response from GILI’S
Hello,
Thank you for your message. Could you tell us a bit more?
We cannot find any order associated with your name.
We adjusted our sizes in 2022 because some models were small, but we have not had similar feedback recently. It is therefore possible that it is a labeling issue.
Could you check our size guide and see if there is a difference greater than 2 cm compared to the model you received?
If so, we will proceed with an exchange of your swimsuit without any problem.
Thank you very much for your help,
Have a great day,
Best regards,
The GILI'S team
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Thierry L.
Rating: 2 out of 5
following a purchase from 06/09/2025
error regarding the size of one of the three swimsuits
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Sonya M.
Rating: 2 out of 5
following a purchase from 20/08/2025
Sent wrong size swim trunks. Ordered size 4 but size 10 was delivered.
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Annick C.
Rating: 3 out of 5
following a purchase from 29/07/2025
There is a missing topstitch at the neckline of the swimsuit and around the entire edge. As a result, the lining protrudes from the initial fabric. It is not elegant. Given the price of the swimsuit, it requires more structure. The fabric is nice.
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Jean-Jacques B.
Rating: 3 out of 5
following a purchase from 27/07/2025
Very poorly built website. Everything to sell and they hide everything that allows for exchanges or refunds.
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Brigitte G.
Rating: 3 out of 5
following a purchase from 30/06/2025
Good quality but really too small. Too bad
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Pierre V.
Rating: 3 out of 5
following a purchase from 30/06/2025
Purchase and delivery very fast, super beautiful and very comfortable swimsuit, however I thought that with every purchase, a pouch to store the wet one was included and I didn't receive one... it's a shame considering the price of the swimsuit
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Response from GILI’S
Hello Pierre,
Thank you for your message and your feedback! You are not mistaken, a pouch is indeed offered with every swimsuit purchase, so it was an oversight on our part.
Could you please contact our customer service so we can send you one?
Have a great day,
See you soon
Marine from the GILI'S team
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Lucas B.
Rating: 2 out of 5
following a purchase from 13/06/2025
Unhappy with the delivery times. I did not receive my jersey before leaving for vacation.
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Response from GILI’S
Hello Sir,
We are sorry for the delivery delay of your package.
Unfortunately, this delay is beyond our control. Indeed, the package was delayed during its transit.
If we had the ability to act to ensure our customers do not experience delays in the delivery of their packages, we would do so with great pleasure!
We still wish you a good vacation,
Best regards,
Claire from the GILI'S team
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Laurent M.
Rating: 3 out of 5
following a purchase from 25/05/2025
A rather unwelcoming reception at the agency... to make us pay for having purchased online? Too bad
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Fred Q.
Rating: 2 out of 5
following a purchase from 07/05/2025
The order went well but I haven't heard anything about my shipment for a week even though it was supposed to arrive on May 9th.
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Christophe M.
Rating: 3 out of 5
following a purchase from 13/04/2025
Change of pickup point change of pickup point without warning or offering another choice!! So it was me who managed this constraint.
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Response from GILI’S
Hello,
We sincerely apologize for the inconvenience related to the change of Pickup Point.
Unfortunately, we do not have the ability to intervene in this kind of situation because once the package is shipped, it is in the hands of the carrier...and the delivery person.
It is possible that the Pickup Point was closed at the time of delivery of your package, or that it refused the wave of packages because it already had too many! The delivery person must have found another Pickup Point, which is why you had to move.
We hope you understand that the situation is independent of our will.
We hope you will be satisfied with your products :)
Have a very good day,
The GILI'S team
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Michael H.
Rating: 3 out of 5
following a purchase from 02/04/2025
difficulties with your Client Service
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Response from GILI’S
Hi Michael, we are sorry for the inconvenience. Our Customer service had replied to your email, have you checked your spams ?
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Fariborz F.
Rating: 3 out of 5
following a purchase from 09/03/2025
The swimsuit is good The shirt is of very average quality and rather plain compared to the price
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Philippe K.
Rating: 2 out of 5
following a purchase from 10/01/2025
Sorry but the product is still not available
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Response from GILI’S
Hello Sir, We are sorry for this delivery problem related to Chronopost. This is beyond our control. Best regards, Claire
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Sylvie B.
Rating: 3 out of 5
following a purchase from 10/12/2024
A small box is missing to store the swimsuit and make it a gift.
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Response from GILI’S
Hello Sylvie. Thank you for your feedback. We offer pouches for purchase when you complete your cart! Also, all our swimsuits come with a navy blue pouch... which can serve as gift wrapping! Have a great day and happy new year 2025 The GILI'S team
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Isabelle V.
Rating: 3 out of 5
following a purchase from 21/10/2024
In the size guide for women's one-piece swimsuits, you recommend for a woman of 168 cm with a B cup, size 36. That's 3x too small. A size 40/42 would be needed. To be reviewed.
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CEDRIC F.
Rating: 2 out of 5
following a purchase from 17/07/2024
Quality to be confirmed over time. To be hoped for given the price. The fluorescent yellow cords, even if they are emblematic of the brand, sometimes clash with the sobriety of the main color. Product return not free. The refund took more than a month after I requested it.
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Ophelie C.
Rating: 3 out of 5
following a purchase from 22/07/2024
Package opened before I picked it up...
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Stephane M.
Rating: 2 out of 5
following a purchase from 08/07/2024
Cost loss in case of a return, 6 euros for me...
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Nicolas M.
Rating: 3 out of 5
following a purchase from 04/07/2024
The delivery tracking is very approximate once the package is shipped. 24 hours for preparation and shipping in store then nothing computerized even for receipt.
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Chloé W.
Rating: 3 out of 5
following a purchase from 08/06/2024
No gift wrapping... for a Father's Day package it's a shame!
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Philippe G.
Rating: 2 out of 5
following a purchase from 02/06/2024
Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.
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Response from GILI’S
Dear Mr. Gourier, Thank you for your message and we sincerely apologize for the inconvenience caused. We recently encountered issues within our warehouse, which led to several delivery errors. We understand your frustration and are actively working to improve this service. Regarding the return procedure, we are doing our best to make it as clear as possible. All necessary information is available in the
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Albin C.
Rating: 3 out of 5
following a purchase from 06/05/2024
Very good quality swimsuits, also very well cut. The website is difficult to navigate from a mobile phone.
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David J.
Rating: 3 out of 5
following a purchase from 15/04/2024
Navigation on the page is not always clear. Using the back button on the phone loses the item that was just viewed and the user has to search everything again. However, the speed of execution and shipping compensates for this flaw. The beauty of the collection as well. It would also be good to offer models of more age ranges not necessarily coming out of a gym. This would allow for a better approach to D&I.
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Marie K.
Rating: 3 out of 5
following a purchase from 09/04/2024
5* for the swimsuit, but only 3* for the packaging.
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Alexandre C.
Rating: 2 out of 5
following a purchase from 29/03/2024
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
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angelica T.
Rating: 2 out of 5
following a purchase from 21/03/2024
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
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Anne D.
Rating: 3 out of 5
following a purchase from 04/02/2024
The swimsuit is too small and I can't exchange it under the same conditions.
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Patrick B.
Rating: 3 out of 5
following a purchase from 24/01/2024
A quality brand. I regret the few quick-drying models and the quality of the transport bag is quite mediocre compared to those at the beginning.
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Annick P.
Rating: 3 out of 5
following a purchase from 23/01/2024
Good.
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Frédéric R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.
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Response from GILI’S
Just perfect as with every order.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/09/2023
Super quality of swim shorts. I highly recommend.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/08/2023
I find that buying a women's swimsuit is not clear enough. I ended up buying the bottom twice and upon receipt, I bought the top.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/07/2023
I ordered the Trawangan Light Navy Azulejos and it came fast but.. while I was expecting it to be as shown on the site it came with a blue cord instead of yellow :(
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
The 2 swimsuits bought in size S do not fit the same way. I can only wear one, too bad.
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