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Rating: 3 out of 5
An adjustable size at the back would be better to adapt to different body shapes.
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 2 and 3 stars
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Rating: 2 out of 5
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
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Response from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
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Rating: 3 out of 5
Super quality but very expensive from Switzerland, customs fees were not included in the price and come later without counting the exorbitant return fees. Too bad because the quality is there!
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Rating: 3 out of 5
I hadn't seen the promo code indicated at the top of the site. However, the amount ordered allowed me to benefit from the PROMO code. It seems to me that the site should have mentioned it automatically in my order. I then sent an email to report my oversight. I received no response and did not receive the gift with my order shipment. I found the quality of the ordered shorts mediocre for the price asked. For the rest, I haven't worn it yet so I'm waiting to use it before commenting.
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Response from GILI’S
Hello Sir, Please excuse us for the inconvenience caused, unfortunately, without adding the code SUNSCREEN at the time of order validation, it was not possible to benefit from the proposed gift. Indeed, given the summer period and the large number of orders, it is impossible for our preparers to handle cases individually and check the amounts of orders to add - or not - the gift offered on our site. That is why we had clearly mentioned the conditions for obtaining it on the banner at the header of our site. Regarding the complaint you sent, we are sorry but we have not received anything. Did you write to [email protected]? I recommend it because our advisor can offer to send you the sunscreen you were waiting for. We hope you will like the swim shorts, it has been one of our best-sellers for several years :). Wishing you a nice afternoon, Best regards, Emma
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Rating: 3 out of 5
Hello, I ordered 4 men's swimsuits, two in L and two in XXL, the latter two are too small, I returned them, I find it really unfortunate that the shipping costs are at our expense! Moreover, I had benefited from a promo code for this order, so I hesitate to reorder these two swimsuits in the next size up because I no longer benefit from this promo code and I'm afraid I will have to return them again at my expense if the size does not fit!!
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Rating: 2 out of 5
The color of the intense blue swimsuit is VERY different between the photo on your website and the actual color. Very disappointing.
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Rating: 2 out of 5
The sizes are a disaster
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Response from GILI’S
Hello Sir, We are sorry to hear that the swim shorts you ordered do not fit you in terms of size. Please feel free to contact our customer service at [email protected] so that we can provide you with the procedure to return the product, so we can refund you and send you the size that suits you. Best regards, The Gili's team
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Rating: 2 out of 5
Still waiting for the product to arrive... basically takes a minimum of 2 weeks which is too slow for such a pricey product in my point of view
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Response from GILI’S
Dear Sir, We sincerely apologize for the delay in delivering your product. Our warehouse is open from Monday to Friday. May 1st was a public holiday in France, so we shipped your package as soon as our warehouse reopened on Tuesday, May 2nd. Unfortunately, there must have been an issue beyond our control on the part of Mondial Relay because usually the delivery times do not exceed 7 days. For a fast shipment, we recommend opting for DHL delivery. We sincerely hope that the product will meet your expectations and that you will enjoy it during your vacation! See you soon. Emma from Gili's
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Rating: 2 out of 5
The size guide provides absolutely no information, the dimensions mentioned are not correct, I had to look for this shirt on another site to guide me in the size, in the end I took a size blindly
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Response from GILI’S
Hello Madam, We are sorry if our size guide did not allow you to select the shirt in the size you wanted. It does provide the dimensions for chest, arm length, and sleeve length. In order to improve, could you please let us know the dimensions you would have liked to see? If in doubt about a product, please feel free to contact us via our chat, by email, or by phone (our stores are open on weekends and our teams are trained to answer questions related to products). We hope that you ultimately chose the right size and that you are satisfied with the product! Have a nice day, Best regards Emma from Gili's
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Rating: 2 out of 5
Delivery took long, although not ordered on sale. In addition, the price charged for the product and tax was more than expected, as well as tax handling by DHL was sub-standard.
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Rating: 3 out of 5
the speed of delivery is just incredible! I had previously bought in-store: it’s almost as fast
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Rating: 3 out of 5
Fast delivery. Efficient and friendly customer service.
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Rating: 3 out of 5
The model received is beautiful but does not match the color ordered.
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Rating: 3 out of 5
Order arrived quickly and well packaged. However, the exchange process (sending an email to get a return slip) or refund (sending the swimsuit at my expense) is much more complicated than on other sites, especially since the minimum purchase price is quite high compared to others.
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Rating: 3 out of 5
Package arrived late. As for the model, it is different from the one ordered, it was presented with a colored band under the bust, and I received it without. The size is good, however.
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Rating: 3 out of 5
Order arrived quickly and great collection, however managing returns is not easy.
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Rating: 3 out of 5
Nice range but no good return policy for returning items that don't fit, the costs remain our responsibility, I find that a bit limited considering the price of the items.
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