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C
Rating: 4 out of 5
Very satisfied
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 2 and 4 stars
Reset filtersJ
Rating: 4 out of 5
Perfect product
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H
Rating: 4 out of 5
Very nice style Very nice fabrics I love it
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J
Rating: 2 out of 5
Order extremely delayed Experience not to be renewed
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Response from GILI’S
Hello Jérémy,
We are sorry to hear that your experience did not meet your expectations.
After checking, your order was indeed prepared and shipped within 24 hours, in accordance with our deadlines.
However, it seems that a delay occurred at the Colissimo sorting center in Bouches-du-Rhône, independent of our will.
We understand that this setback has been frustrating and we apologize for the inconvenience caused. We hope to have the opportunity to offer you a better experience on your next order.
See you soon,
The GILI'S team
We are sorry to hear that your experience did not meet your expectations.
After checking, your order was indeed prepared and shipped within 24 hours, in accordance with our deadlines.
However, it seems that a delay occurred at the Colissimo sorting center in Bouches-du-Rhône, independent of our will.
We understand that this setback has been frustrating and we apologize for the inconvenience caused. We hope to have the opportunity to offer you a better experience on your next order.
See you soon,
The GILI'S team
L
Rating: 4 out of 5
Order conforms to our expectations, fast delivery, nothing to report
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M
Rating: 4 out of 5
Hello, I received my package but I returned it because I didn't like the color. I am waiting for the refund to place a new order Return on 18/06/26
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L
Rating: 4 out of 5
very satisfied
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C
Rating: 4 out of 5
Shirts perfectly well packaged; size corresponds very well to the recommendations. A bit expensive but there is quality. Very fast delivery time.
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C
Rating: 4 out of 5
My husband's swim shorts are great, however I liked the Isaure swimsuit less, too thick and classic for my taste, plus the cut wasn't for me and I found it to be small.
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C
Rating: 4 out of 5
One in three articles does not quite match the description. Otherwise very good!
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Response from GILI’S
Hello Madam,
Thank you for your comment, could you please specify which products do not conform to the descriptions?
Thank you in advance,
Best regards
Camille
Thank you for your comment, could you please specify which products do not conform to the descriptions?
Thank you in advance,
Best regards
Camille
T
Rating: 4 out of 5
Good
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S
Rating: 2 out of 5
The seams were not in a straight line and fabric is very thin. Not satisfied with the towelling top I ordered
G
Rating: 2 out of 5
Good evening, when I opened the package, I was astonished to see how poorly the item was wrapped, only in paper and crumpled. As it should be, I washed and ironed it. Best regards
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A
Rating: 2 out of 5
Unjustified quality price report. Riding the wave of the French slip, we know the rest... you will have to, in my opinion, lower your prices or increase the perceived quality...
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Response from GILI’S
Hello Anthony,
Thank you for taking the time to share your opinion.
We are sorry that the ordered swimsuit did not meet your expectations.
At GILI'S, our prices reflect clear choices: manufacturing in Portugal, carefully selected materials, and controlled volumes to ensure consistent quality.
All this in an economic context where the entire sector has been heavily impacted in recent years.
The comparison with Le Slip Français does not offend us, quite the opposite. It is a brand we respect for its journey. Like many players in ready-to-wear, it had to adapt to the post-Covid upheavals and the crisis that followed, which unfortunately led many brands to disappear.
If you would like to specify what specifically disappointed you about the product (material, cut, finishes...), we would be happy to discuss it: your feedback is useful.
Best regards,
The GILI'S team
Thank you for taking the time to share your opinion.
We are sorry that the ordered swimsuit did not meet your expectations.
At GILI'S, our prices reflect clear choices: manufacturing in Portugal, carefully selected materials, and controlled volumes to ensure consistent quality.
All this in an economic context where the entire sector has been heavily impacted in recent years.
The comparison with Le Slip Français does not offend us, quite the opposite. It is a brand we respect for its journey. Like many players in ready-to-wear, it had to adapt to the post-Covid upheavals and the crisis that followed, which unfortunately led many brands to disappear.
If you would like to specify what specifically disappointed you about the product (material, cut, finishes...), we would be happy to discuss it: your feedback is useful.
Best regards,
The GILI'S team
T
Rating: 4 out of 5
The order matched my expectations perfectly. The delivery day could have been more precise (announced on Friday then Tuesday to finally be delivered the day before (Monday))
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D
Rating: 2 out of 5
The size m is not the same as my previous purchases. What to do??
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Response from GILI’S
Hello,
Thank you for your message. Could you tell us a bit more?
We cannot find any order associated with your name.
We adjusted our sizes in 2022 because some models were small, but we have not had similar feedback recently. It is therefore possible that it is a labeling issue.
Could you check our size guide and see if there is a difference greater than 2 cm compared to the model you received?
If so, we will proceed with an exchange of your swimsuit without any problem.
Thank you very much for your help,
Have a great day,
Best regards,
The GILI'S team
Thank you for your message. Could you tell us a bit more?
We cannot find any order associated with your name.
We adjusted our sizes in 2022 because some models were small, but we have not had similar feedback recently. It is therefore possible that it is a labeling issue.
Could you check our size guide and see if there is a difference greater than 2 cm compared to the model you received?
If so, we will proceed with an exchange of your swimsuit without any problem.
Thank you very much for your help,
Have a great day,
Best regards,
The GILI'S team
N
Rating: 4 out of 5
Very nice purchase!
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T
Rating: 2 out of 5
error regarding the size of one of the three swimsuits
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C
Rating: 4 out of 5
Good experience because once we manage to validate the cart everything goes smoothly (validation, order, tracking, delivery speed, ...). However, on the days I tried to order, the site was as slow as the 80s. I attribute this to a technical problem.
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S
Rating: 2 out of 5
Sent wrong size swim trunks. Ordered size 4 but size 10 was delivered.
T
Rating: 4 out of 5
Nothing
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V
Rating: 4 out of 5
Good quality swimsuit - neat finish and not transparent when wet despite the white fabric
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P
Rating: 4 out of 5
Very happy with my purchase. Elegant swimsuit and pleasant to wear.
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L
Rating: 2 out of 5
Unhappy with the delivery times. I did not receive my jersey before leaving for vacation.
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Response from GILI’S
Hello Sir,
We are sorry for the delivery delay of your package.
Unfortunately, this delay is beyond our control. Indeed, the package was delayed during its transit.
If we had the ability to act to ensure our customers do not experience delays in the delivery of their packages, we would do so with great pleasure!
We still wish you a good vacation,
Best regards,
Claire from the GILI'S team
We are sorry for the delivery delay of your package.
Unfortunately, this delay is beyond our control. Indeed, the package was delayed during its transit.
If we had the ability to act to ensure our customers do not experience delays in the delivery of their packages, we would do so with great pleasure!
We still wish you a good vacation,
Best regards,
Claire from the GILI'S team
P
Rating: 4 out of 5
I am very satisfied with the purchased item. I am impressed by the responsiveness of the customer service who managed to take my request into account at the last moment. However, the carrier you chose ruined my Father's Day. You guaranteed delivery in 24 hours, with increased shipping costs. I trusted you... And the delivery did not take place... Father's Day went by without a gift. Too bad. Everything else was perfect!
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S
Rating: 4 out of 5
Very good quality swimsuit. However, I had ordered two swimsuits and two gift packages and I only received one gift package. The package was supposed to be delivered before Father's Day but it was delivered the following Monday. You need to account for an extra day for reception. Otherwise, regarding customer service, the phone answers immediately which is very rare. Size is very good (according to my dad for whom the swimsuit was intended)
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G
Rating: 4 out of 5
In line with my expectations
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S
Rating: 4 out of 5
Elegant and very comfortable swimsuit Secure reception
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L
Rating: 4 out of 5
I would have liked to be able to exchange the products (size) instead of a refund... be careful, the fit of the XXL cotton gauze has changed in two years
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F
Rating: 2 out of 5
The order went well but I haven't heard anything about my shipment for a week even though it was supposed to arrive on May 9th.
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L
Rating: 4 out of 5
flawless
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O
Rating: 4 out of 5
very clear and easy to use
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L
Rating: 4 out of 5
I love your products and very happy with the quick and efficient service but Please communicate in English!!!!!
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G
Rating: 4 out of 5
It's a shame that some products never come back in stock.
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Response from GILI’S
Hello Guillaume, Thank you for your message. We try to renew our range every year to bring you new items but we still keep many models in our permanent collection. Please feel free to write to our customer service as the product you desire may be available in one of our stores!? Have a great day, Best regards, The GILI'S team
D
Rating: 4 out of 5
Very nice with this retro style
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M
Rating: 4 out of 5
Good
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P
Rating: 2 out of 5
Sorry but the product is still not available
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Response from GILI’S
Hello Sir, We are sorry for this delivery problem related to Chronopost. This is beyond our control. Best regards, Claire
J
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Beautiful site, easy navigation, however the colors of the photos do not always match reality. Horrible delivery but Gilis is not responsible. Mix-up with delivery error, package not delivered then very long wait.
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B
Rating: 4 out of 5
Delivery a bit delayed but good contact to track the package and provide necessary information.
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