The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Quality to be confirmed over time. To be hoped for given the price. The fluorescent yellow cords, even if they are emblematic of the brand, sometimes clash with the sobriety of the main color. Product return not free. The refund took more than a month after I requested it.
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Marc G.
Rating: 4 out of 5
following a purchase from 29/07/2024
Pleasant site to browse, wide range of products, too bad the sizes stop at 3XL.
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Bob F.
Rating: 4 out of 5
following a purchase from 20/07/2024
Very clear and attractive website.
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Jean-Marc P.
Rating: 4 out of 5
following a purchase from 01/07/2024
I am surprised that on the first day of sales, many sizes were already missing on the discounted products. Moreover, I find it unfortunate that for a swimsuit costing €110, delivery is charged, even to a pickup point... On the other hand, the packaging is perfect.
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Stephane M.
Rating: 2 out of 5
following a purchase from 08/07/2024
Cost loss in case of a return, 6 euros for me...
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Cyrille L.
Rating: 4 out of 5
following a purchase from 06/07/2024
Very good product and of very good quality with a caveat regarding the size. The swimsuit runs small compared to a similar size.
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Emmanuel C.
Rating: 4 out of 5
following a purchase from 26/06/2024
Good but disappointed with the cut of the blue shirt.
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JEAN B.
Rating: 4 out of 5
following a purchase from 04/06/2024
The size is normal. Light material, should dry quickly (haven't bathed with it yet). Chronopost delivery not fast.
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Philippe G.
Rating: 2 out of 5
following a purchase from 02/06/2024
Error in my order since you did not deliver the right product. Difficult to return because: - very unclear internet procedure. - very complicated to find a phone number to contact an operator. Moreover, during a previous order, the color of the swimsuit photo on your site was very different from your shipment. You are really not ready for online sales. Huge progress to be made, especially in customer service. Don't forget that you need to satisfy CUSTOMERS. Hoping that with all my troubles, I will be entitled to a REAL commercial gesture because... your products are pretty and I appreciate them.
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Response from GILI’S
Dear Mr. Gourier, Thank you for your message and we sincerely apologize for the inconvenience caused. We recently encountered issues within our warehouse, which led to several delivery errors. We understand your frustration and are actively working to improve this service. Regarding the return procedure, we are doing our best to make it as clear as possible. All necessary information is available in the
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Armando I.
Rating: 4 out of 5
following a purchase from 18/05/2024
Despite using the guide to find my size, upon receipt, the swim shorts were too big. I decided to return it because the model is a bit large, the return service is quick, but the refund is slow, taking between 14 and 30 days.
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Bruno G.
Rating: 4 out of 5
following a purchase from 21/05/2024
Site usage correct. Gift arrived well and appreciated.
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Maryline P.
Rating: 4 out of 5
following a purchase from 30/04/2024
Everything is perfect.
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Franck D.
Rating: 4 out of 5
following a purchase from 27/04/2024
Navigation okay. Delivery okay. A bit disappointed with the order, see below.
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Adrien T.
Rating: 4 out of 5
following a purchase from 13/04/2024
You mistakenly added a 'Sir Alex' swimsuit in navy blue in XL to my package when I did not order that. Unfortunately, I cannot return it since I am in Côte D'Ivoire and it's complicated from here. Otherwise, I am quite satisfied with the order. Thank you.
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Alexandre C.
Rating: 2 out of 5
following a purchase from 29/03/2024
I tried to cancel my order a few minutes after paying. It must have been 10 am. I was told it was not possible because my order had been prepared early that morning....
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Response from GILI’S
Hello Alexandre, We are sorry we could not respond to your request. Indeed, as we replied to you, it was unfortunately not possible. Our warehouse starts processing orders early in the morning and, due to the volume of orders, it then becomes impossible to search for a specific order once it is ready to be shipped. We do our best to respond to this type of request, but sometimes we cannot achieve it, as was the case this time. We hope you were satisfied with your subsequent orders! We wish you a good day. The Gili's team.
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angelica T.
Rating: 2 out of 5
following a purchase from 21/03/2024
Endless wait to receive the product. The site states delivery times of 3-4 days and after 10 working days I still haven't received anything. Absolutely disappointed with the purchase, I expressed my discontent and they didn't even offer to refund the shipping costs of €12.
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Response from GILI’S
Hello Angelica, Thank you for your review and your purchase. We have talked on our customer service and your parcel was blocked several days which delayed your delivery. As we explained to you during our discussions, we understand your dissatisfaction, which is why we have refunded your delivery costs. Following our exchanges, you wished to change this notice, this is impossible but we invite you to publish another one. We wish you a good day, Gili's Team.
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Pascal H.
Rating: 4 out of 5
following a purchase from 15/02/2024
Very well managed regarding the products up to delivery.
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NICOLAS C.
Rating: 4 out of 5
following a purchase from 24/01/2024
Fast delivery and in accordance with the announced description... Nothing to report.
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Maxime R.
Rating: 4 out of 5
following a purchase from 17/01/2024
Good site but lacks many sizes.
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Frédéric R.
Rating: 2 out of 5
following a purchase from 15/01/2024
Hello Frédéric, Thank you for your review and for your purchase. The bad weather related to the cold, as well as the protests in recent weeks, unfortunately caused blockages on French roads, leading to disruptions with several carriers, including TNT, which impacted the delivery of your package. We understand your frustration and sincerely apologize for the inconvenience caused. We remain at your disposal for any further information, and we wish you a very good day! The Gili's team.
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Response from GILI’S
Just perfect as with every order.
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Nathalie G.
Rating: 4 out of 5
following a purchase from 29/12/2023
Order arrived as expected.
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stephane F.
Rating: 4 out of 5
following a purchase from 15/10/2023
Very disappointing experience: the shirt appeared beige on the site and was actually yellow.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/08/2023
The swimsuit is great. However, I paid for express delivery and it was delivered 24 hours late.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2023
Great swimsuit but the support mesh could be irritating.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2023
The 2 swimsuits bought in size S do not fit the same way. I can only wear one, too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/07/2023
Clear and readable site, maybe a lack of precision on remaining stock.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
Very good products, victims of their success so often out of stock.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/07/2023
Very pleasant material except for one strap sewn the wrong way, it's a shame!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/07/2023
I still haven't received my order and no info on the delivery requested in-store!!! How can I get more info please? Thank you.
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Response from GILI’S
Hello Madam, We are sorry for the inconvenience caused by the closure of our warehouse on Friday, July 14 (and the weekend). Your order has been available in our Marais store since yesterday. For any questions regarding an order, we invite you to contact our customer service (you have access to a contact us section on our site: https://www.gilis.com/fr/nous-contacter) or call us at 01 48 04 99 87. Best regards, Emma from Gili's.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
I am very happy with the delivery and the product is of great quality. However, I had to return the 2 products because the size guide clearly misled me regarding the shirt and shorts.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2023
Good quality, a modern and trendy style
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/06/2023
Very very good finish and careful packaging. Responsive staff when contacted. The price remains quite high and I don't understand why the same size of embroidery is more expensive on two shorts of different sizes (10 and 15 euros). In principle, I find this petty. But the embroidery of the name looks very good.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2023
The color of the intense blue swimsuit is VERY different between the photo on your website and the actual color. Very disappointing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/05/2023
The sizes are a disaster
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Response from GILI’S
Hello Sir, We are sorry to hear that the swim shorts you ordered do not fit you in terms of size. Please feel free to contact our customer service at [email protected] so that we can provide you with the procedure to return the product, so we can refund you and send you the size that suits you. Best regards, The Gili's team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
Unfortunately the swimsuit was too big I returned it
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/04/2023
Still waiting for the product to arrive... basically takes a minimum of 2 weeks which is too slow for such a pricey product in my point of view
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Response from GILI’S
Dear Sir, We sincerely apologize for the delay in delivering your product. Our warehouse is open from Monday to Friday. May 1st was a public holiday in France, so we shipped your package as soon as our warehouse reopened on Tuesday, May 2nd. Unfortunately, there must have been an issue beyond our control on the part of Mondial Relay because usually the delivery times do not exceed 7 days. For a fast shipment, we recommend opting for DHL delivery. We sincerely hope that the product will meet your expectations and that you will enjoy it during your vacation! See you soon. Emma from Gili's
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 28/04/2023
The size guide provides absolutely no information, the dimensions mentioned are not correct, I had to look for this shirt on another site to guide me in the size, in the end I took a size blindly
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Response from GILI’S
Hello Madam, We are sorry if our size guide did not allow you to select the shirt in the size you wanted. It does provide the dimensions for chest, arm length, and sleeve length. In order to improve, could you please let us know the dimensions you would have liked to see? If in doubt about a product, please feel free to contact us via our chat, by email, or by phone (our stores are open on weekends and our teams are trained to answer questions related to products). We hope that you ultimately chose the right size and that you are satisfied with the product! Have a nice day, Best regards Emma from Gili's
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/04/2023
Very good quality, acceptable delays
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/04/2023
Pleasant site and delivery assured on time...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/04/2023
Very good but the size does not quite suit me
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