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E
Rating: 5 out of 5
Very good online service
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Customer reviews of GILI’S
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 995 published reviews
Summary of reviews
The online store GILI'S excels in delivering high-quality products, with many customers highlighting the beautiful designs and superior craftsmanship of items such as swimsuits and shirts. Fast delivery is consistently praised, with numerous reviews noting that orders arrive promptly and in well-packaged condition, enhancing the overall shopping experience. Customer service stands out for its responsiveness and effectiveness, with shoppers appreciating tailored solutions when needed.
Reviews 3 and 5 stars
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Rating: 5 out of 5
Top
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X
Rating: 5 out of 5
Top
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I
Rating: 5 out of 5
Package arrived well...dress fits me perfectly!
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L
Rating: 3 out of 5
A rather unwelcoming reception at the agency... to make us pay for having purchased online? Too bad
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A
Rating: 5 out of 5
Very high quality.
A
Rating: 5 out of 5
The products and services are excellent!
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O
Rating: 5 out of 5
Very good products
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P
Rating: 5 out of 5
Really superb
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J
Rating: 5 out of 5
Great
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M
Rating: 5 out of 5
Very happy, very pretty swimsuit
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S
Rating: 5 out of 5
Very good product and pleasant experience.
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S
Rating: 5 out of 5
Deadline respected, good quality product, size as expected, careful packaging. Perfect.
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E
Rating: 5 out of 5
N/A
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B
Rating: 5 out of 5
Very beautiful product. Speed of delivery. One point to review is the size guide which does not correspond to the size of the pants. The problem is that it is not possible to exchange. Therefore, you have to reorder the returned item in case of a size issue while waiting for the refund of the returned item.
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D
Rating: 5 out of 5
I had an issue ordering and after calling the Paris store, I was very quickly and efficiently assisted by a person from the office: Claire, who was very effective, understanding, and very respectfully kind, as well as having a thorough professionalism... I thank her immensely...
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O
Rating: 5 out of 5
very good products
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H
Rating: 5 out of 5
Top
Y
Rating: 5 out of 5
Perfect!
T
Rating: 5 out of 5
Very fast delivery, top products!
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B
Rating: 5 out of 5
Order processed quickly, delivered, and quality product received. All positive
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J
Rating: 5 out of 5
Ok
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N
Rating: 5 out of 5
Great bikini!
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C
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Fast shipping, quality product
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K
Rating: 5 out of 5
Great! As usual...
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C
Rating: 3 out of 5
Change of pickup point change of pickup point without warning or offering another choice!! So it was me who managed this constraint.
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Response from GILI’S
Hello,
We sincerely apologize for the inconvenience related to the change of Pickup Point.
Unfortunately, we do not have the ability to intervene in this kind of situation because once the package is shipped, it is in the hands of the carrier...and the delivery person.
It is possible that the Pickup Point was closed at the time of delivery of your package, or that it refused the wave of packages because it already had too many! The delivery person must have found another Pickup Point, which is why you had to move.
We hope you understand that the situation is independent of our will.
We hope you will be satisfied with your products :)
Have a very good day,
The GILI'S team
We sincerely apologize for the inconvenience related to the change of Pickup Point.
Unfortunately, we do not have the ability to intervene in this kind of situation because once the package is shipped, it is in the hands of the carrier...and the delivery person.
It is possible that the Pickup Point was closed at the time of delivery of your package, or that it refused the wave of packages because it already had too many! The delivery person must have found another Pickup Point, which is why you had to move.
We hope you understand that the situation is independent of our will.
We hope you will be satisfied with your products :)
Have a very good day,
The GILI'S team
S
Rating: 5 out of 5
The swimsuit is superb: beautiful colors, nice material, comfortable to wear. The customer service is great, it's wonderful to deal with caring people who take care of their customers. Thanks to them, the swimsuit arrived on time for the holidays. Thank you 🙏.
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S
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Products of very good quality with nice prints.
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M
Rating: 3 out of 5
difficulties with your Client Service
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Response from GILI’S
Hi Michael, we are sorry for the inconvenience. Our Customer service had replied to your email, have you checked your spams ?
O
Rating: 5 out of 5
very beautiful product very nice quality very comfortable
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N
Rating: 5 out of 5
Very good quality and very fast shipping!
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B
Rating: 5 out of 5
Fast and careful delivery
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A
Rating: 5 out of 5
Easy, efficient
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L
Rating: 5 out of 5
Perfect
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H
Rating: 5 out of 5
Very clear
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G
Rating: 5 out of 5
Very good service and perfect quality
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C
Rating: 5 out of 5
perfect
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D
Rating: 5 out of 5
fast delivery
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