Customer reviews of Gperdumesaiguilles

I received a watch, but not quite the model I wanted. Instead of normal numbers, I have a watch with Roman numerals. It was agreed with you that if this should bother the person to whom I will give it, I could exchange it

I ordered a black strap. I was sent a blue strap. It is only on the invoice that it is black. What a disappointment when my husband opened his package on Valentine's Day. Plus, the box arrived full of dust. I am super disappointed.

I am still waiting for half of my order, for an order placed on November 15, 2025, for materials indicated as available on the GPMA site. This is dishonest, it resembles theft? So I am not at all satisfied. And I still need the rest of my order. Dr. Pascal RENAUD Le Mans

It's a pity to have to wait for the receipt of the order to know that my order is incomplete because 1 item is out of stock. It would have been nice to receive a message and be warned with all the means of communication we have today. Especially since it was a gift, I had to hurry to find something else. It's a shame. Communication service to be reviewed.

Terrible customer service, I have a problem with the watch ordered, I called and they were supposedly going to keep me informed, I was never called back nor did they respond to my emails.

Absolutely disappointing experience, small children's watch of poor quality, arrived not working, the adjustment button is stuck, it is unusable. I was able to easily contact customer service, to my great surprise, my interlocutor, INGRID, looked down on me, telling me that I should just go to a jeweler in my neighborhood! The watch had been delivered the same day! When I expressed my dissatisfaction and requested a return label, she replied that the return would be at my expense!!! She confirmed this to me by email 2 days later. This site claims to offer free returns with a return label, but does not apply what they advertise. I still initiated a return procedure on the site, response within 24 hours supposedly, 4 days later I still have no contact! Really not a serious site and very disappointing product, even if it had worked! TO AVOID!!!

Watch does not work upon receipt (rechargeable battery dead). 2019 model not specified in the description. Response from customer service to my retraction request: send your watch to the manufacturer for repair. Very disappointed. In the end, watch returned and refund in progress.

Very good except for the delivery fee to my home. Exaggerated.

Barely bought elastic of the bracelet broke disappointment

Package not sent, had to claim after 10 days to receive it.

I received the parcel late! Defective package! Bracelet fastener broken! Disgraceful I paid 100 euro. After several emails sent no response.

I would like to make a return, I haven't heard from customer service ...

Problem with the box when I received the parcel, it was in pieces. I hope this will not affect the watch in the long term. Would you like a photo?

I paid the postage to be delivered to my home, and I received an SMS saying that following the driver's call I had been delivered to a relay point. I had not received any call and I was at home.and the postage cost me a little more than 9€.

Very happy with the beautiful jewelry. But disappointed at the time of recovering them because it was to offer and they did not make me packing I left like that so a little disappointed.

The watch doesn't work. I have to send it back to have the battery changed.

The watch case is scratched

Hello Receiving a watch that doesn't work.... For the next buyers on Gperdumesaiguilles ask them to check the correct functioning of the products before shipping. Thank you

I am not satisfied on several points:. 1. delivery time: order placed on December 7th I received the article on Wednesday December 20th 2. I had taken the "wrapped gift" option for 2.50€ but I did not receive the wrapped gift. 3. After-sales service: the answers given were unsatisfactory and did not provide a precise answer. In fact, I never got a reply to my last message explaining that the gift had arrived unwrapped.

I still haven't received the watch that was supposed to be delivered more than 8 days ago! I've already written to them, but they haven't replied about the delivery date.

The watch received does not have the functionalities indicated. In addition, it was very difficult to return the watch, as my request, made in accordance with the terms and conditions on the site, had still not been validated by GPMA after 4 days. Not to mention the three telephone messages that have not been followed up either.

I am very dissatisfied, I made the purchase on 31/10 shipped on 2/11 I took the option delivery in 24 hours and I was delivered on 07/11 I contacted you several times but without any response!!!!

No, because I asked for a refund and I haven't heard anything.

DPD your delivery service is deplorable I had to pick up my parcel at the depot 20 minutes from my home, the driver did not show up at my house. Change carrier quickly

Correct delivery time, very nice item

Order received but does not fit my order

Nothing to say about the site, delivery time not respected

Error in my order and late refund

Lost 10€ for a delivery in 24h result delivery Monday at 14h30 unacceptable and no refund...

I didn't receive the right jewel I also paid the shipping cost to see her quickly because it was for a birthday that she was my surprise when I opened the box when it was not even the right bracelet that I had ordered inside a shame

I do not recommend

I had found this watch by browsing on google and then impossible to find it directly on your site to order it; I do not know by which means I went, I spent several hours because I really wanted it

Watch sent without instructions and adjustable quite complex to make after research on the internet

Product not received (by error of the post office), I intended to ask for a refund in any case having received a watch in gift in the meantime. The latter was therefore returned to Gperdumesaiguilles, I sent an email to request a refund to which I have not received a response. I tried to call, without success. After several days I managed to have a contact via facebook, I was told that a reply to my email had just been sent, but I received nothing. So I reply on the facebook conversation to report it (I have other emails received from them but not the one in question) screenshot in support, so that the answer can be transmitted to me via facebook or by phone, and since nothing, it's been more than two weeks that my message on facebook suddenly remains unanswered while they were answering very well at the beginning and nobody seems to be surprised by my non response to the email that was supposedly sent to me while I warned that it had not arrived.

A mixed experience with gperdumesaiguilles, nothing to complain about in the ordering phase on the site. I made a mistake with the model and contacted customer service who did what was necessary to take into account my change. Unfortunately there was a supply problem (and I don't blame them, they couldn't help it) and I regret not having been informed proactively by them and apart from my own reminders. In the end, the customer service took the time to call me to let me know that the order had been shipped and it arrived.

I received only 2 items out of 4 ordered without explanation even though they were all in stock. I was of course reimbursed for what was not delivered. But I would have cancelled my order if I had known that these 4 items went together. I called and left a message with the seller who never bothered to call me back. I am disappointed and would not recommend this site.

Cancellation message that I did not understand...

Good product but I should have received my order within 48 hours and it arrived 8 days later

Fast shipping and careful packaging for the watch I ordered. On the other hand, the after-sales service that I requested on the cell phone number indicated on the invoice is ineffective, even after leaving several messages, no one called me back and I had to make do with a YouTube tutorial to adapt the bracelet. Otherwise the product corresponds well to my expectations.

The watch doesn't work. The battery was out... I'm a little disappointed