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Rating: 3 out of 5
Almost 50g of tea was missing from the bag
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Customer reviews of Supplier of Tea
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 966 published reviews
Summary of reviews
The main strengths highlighted are reliable and fast delivery, with multiple reviews calling out quick shipping and timely arrival, often paired with well-packaged products. Customers consistently praise the quality of the tea, noting remarkable or very good taste, careful production, and nice presentation of boxes or packaging. The positive experience is reinforced by professional packaging, reasonable prices, and helpful, friendly service, plus repeat business and strong recommendations. Overall, the store is viewed as dependable for timely delivery, solid product quality, and straightforward, satisfactory service.
Reviews 1 and 3 stars
Reset filtersA
Rating: 3 out of 5
If the product is still of high quality, the order was laborious: 2 months to return to the site to finalize. That's a bit long!!
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Rating: 3 out of 5
Order placed on April 04 and still not received on May 8. I think you should know that when we place orders outside France like in the West Indies it can take much longer. I'm still waiting for my parcel.
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A
Rating: 3 out of 5
Postage and packing far too expensive, it's a shame.
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Response from Supplier of Tea
Hello Gaëlle, Thank you for your comment. We are sorry to hear that you find our shipping costs too high. Even though we only charge our customers a portion of the actual shipping and preparation costs on each order, we are aware of the impact that shipping costs can have, especially on smaller orders. That's why, in line with our offer which already enables customers to order with no minimum purchase, we are currently considering new solutions to make our products even more accessible. We remain at your disposal, Thomas from Grossiste-Thé.com.
A
Rating: 1 out of 5
After-sales service leaves a lot to be desired, we still haven't received our order after almost 2 months and half of our emails remain unanswered.
Very disappointed, a shame as we were looking for a wholesaler to start our business.
I hope at least to be reimbursed for the sample order.
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Very disappointed, a shame as we were looking for a wholesaler to start our business.
I hope at least to be reimbursed for the sample order.
Response from Supplier of Tea
Thank you for your comment. We understand your frustration with the non-delivery of your sample pack despite our two mailings.... We have tried to reach you several times by phone without success and have left you voicemails. We have also sent you several e-mails. Please do not hesitate to get back to us. I would like to assure you that this situation also affects us and that delivery problems are sometimes beyond our control. As a reminder, the first shipment was made 2 working days after your order. The Post Office tracking system indicated that delivery to your address could not be made. The parcel was then dropped off at the Post Office, and you unfortunately did not pick it up. As agreed by telephone, as soon as the parcel was returned to us, we made the second delivery at our expense. For the two shipments we made, we sent your package to the address you gave us when you placed your order. We also took care to include your e-mail address and telephone number so that the carrier could contact you. You also had tracking numbers so that you could follow the delivery. We are sorry to see that despite the many emails and calls we have exchanged regarding this order, you feel that our customer service has not been up to scratch. As mentioned in our unanswered voicemails and e-mails, please do not hesitate to get back to us so that we can find a solution for this sample pack. We remain at your disposal Thomas de Grossiste-Thé.com