Customer reviews of Supplier of Tea

Trust Attestation
9,8 /10
Overall rating: 9,8 out of 10
Based on 966 published reviews
5 897 93% 4 61 6% 3 4 0% 2 3 0% 1 1 0%

Summary of reviews

The main strengths highlighted are reliable and fast delivery, with multiple reviews calling out quick shipping and timely arrival, often paired with well-packaged products. Customers consistently praise the quality of the tea, noting remarkable or very good taste, careful production, and nice presentation of boxes or packaging. The positive experience is reinforced by professional packaging, reasonable prices, and helpful, friendly service, plus repeat business and strong recommendations. Overall, the store is viewed as dependable for timely delivery, solid product quality, and straightforward, satisfactory service.

Reviews 2 and 3 stars

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P
Paulo A.
Rating: 2 out of 5
following a purchase from 19/05/2026
The samples I got seem to be old and/or lack flavour, the tea was brewed with the recommend dose and temperature, but they always lacked flavour and/or they hade so many flavours that made the taste experience confusing (the blueberry rooibos for example had zero blueberry taste, the fennel overpowered everything). I read many good reviews before ordering but what I got was really disappointing.
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Catherine F.
Rating: 3 out of 5
following a purchase from 13/05/2026
Almost 50g of tea was missing from the bag
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Alain D.
Rating: 3 out of 5
following a purchase from 21/07/2025
If the product is still of high quality, the order was laborious: 2 months to return to the site to finalize. That's a bit long!!
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'Francesca' P.
Rating: 3 out of 5
following a purchase from 04/04/2024
Order placed on April 04 and still not received on May 8. I think you should know that when we place orders outside France like in the West Indies it can take much longer. I'm still waiting for my parcel.
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Julien B.
Rating: 2 out of 5
following a purchase from 17/03/2024
Bad experience with gls delivery
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Response from Supplier of Tea
Hello Sir, Thank you for your comment. We are sorry to hear that the delivery did not go as planned. Could you please tell us what happened? This would enable us to raise the issue with our carrier and thus avoid this happening again. Looking forward to hearing from you, Juliette from Grossiste-Thé.com
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/05/2023
Sorry, I'm not satisfied with their service and the quality of some of their products.
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Response from Supplier of Tea
Hello, We're sorry to hear that you were not satisfied with one of our products. As we have already discussed with you by e-mail and telephone, we have forwarded your comment to our dedicated department. We'll get back to you as soon as possible. In the meantime, please do not hesitate to contact us if you have any questions. Sincerely Thomas from Grossiste-Thé.com
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/11/2022
Postage and packing far too expensive, it's a shame.
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Response from Supplier of Tea
Hello Gaëlle, Thank you for your comment. We are sorry to hear that you find our shipping costs too high. Even though we only charge our customers a portion of the actual shipping and preparation costs on each order, we are aware of the impact that shipping costs can have, especially on smaller orders. That's why, in line with our offer which already enables customers to order with no minimum purchase, we are currently considering new solutions to make our products even more accessible. We remain at your disposal, Thomas from Grossiste-Thé.com.
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