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R
Rating: 3 out of 5
It's a shame not to have sent the traits offered with the gift code as agreed.
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Customer reviews of Hattila.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 10 686 published reviews
Summary of reviews
Hattila.com delivers impressively fast service and reliable delivery, with orders consistently matching the descriptions and arriving well packaged. Customers highlight solid product quality and accuracy of items, noting high performance in crossbows, slingshots, and related equipment, as well as clear, helpful communication from the shop. The shopping experience is described as smooth and trustworthy, with easy ordering, thorough information on the site, and confident repeat purchases over several years. Overall, the store is praised for efficient processing, dependable delivery times, and strong satisfaction with products and support.
Reviews 2 and 3 stars
Reset filtersC
Rating: 3 out of 5
I bought arrow tips because the price is lower than elsewhere. But the arrows I had bought before were of poor quality and expensive to boot.
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C
Rating: 3 out of 5
Hello, it's a pity, I had asked two questions regarding a Barnette commando crossbow from the 80s. My first question was about the bolts. My second question was about the arrows or bolts. I received a quick response for the bolts so I ordered them on your site but for the arrows I didn't get a response despite two follow-ups. So I ordered the arrows on your site, I mounted them, they fit very well. Too bad I don't have any arrows to try. Thank you very much
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T
Rating: 3 out of 5
Detached material inside, damaged box, no instructions to assemble the product.
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R
Rating: 2 out of 5
Item advertised was not what was sent out to me. It was compatible with my Crossbow Bolts but definitely not what was shown on the Hatilla Website. When I contacted Hatilla to point this out I was pretty much told ' well if they fit, then what's the problem' ? Hopefully Hatilla will change the image and description on their website to reflect the product accurately. Not the best first time experience as a customer. Still, maybe the next ordering experience will be better ?
O
Rating: 3 out of 5
Transportation is NOT as efficient as it should be!
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F
Rating: 2 out of 5
I bought 3 pairs of flexors on the site, they inform me that there are only 2 available in stock, I promptly confirm that 2 are fine as well. Only after my reminder made a week later do they ship the goods: in the package, I find only one pair of flexors. Naturally, the extra money I paid has been refunded to me, but the impression left is one of poor organization.
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F
Rating: 3 out of 5
The delivery was excessively delayed beyond the deadlines that the page claims...
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R
Rating: 2 out of 5
The nocks for the arrow shafts were too big! And the shipping for an envelope is €18.- Too high!
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F
Rating: 3 out of 5
branded items at unbeatable prices. The only downside is the stock shortage or delivery time issue, which means you have to plan well in advance and be patient before receiving your packages. It's a shame that the delivery by mondial relay is also chaotic with every order.
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V
Rating: 2 out of 5
The only thing I am disappointed about is the delivery time being way too long
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C
Rating: 3 out of 5
Good morning I have not received the goods!
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S
Rating: 3 out of 5
I ordered and during payment I was asked for shipping fees when for the amount of my order, they were free. I wrote to indicate to make a commercial gesture to have arrows to compensate for the shipping costs paid during my order of the same amount... I received neither a response to my message nor arrows as a gift in the package.... I had also specified to send everything on the same date to limit my shipping costs, nothing was done and I am really dissatisfied!!
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A
Rating: 2 out of 5
The plastic at the end broke in one day. The shipping option seems frankly bad to me.
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J
Rating: 3 out of 5
The nocks of the arrows have a very short groove, and when drawing the bow, they fall off the string
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W
Rating: 2 out of 5
The product is very good, but waiting almost 4 weeks for delivery is rather unacceptable! Assembly manual somewhat unclear in detail, I am a hobby handyman, still took me 2 hours! The most important instruction was poor (set target device???) Only through "Le Chat" (EU-AI bot) was I able to set it up properly! Overall, however, good quality for this price segment!
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C
Rating: 3 out of 5
I was waiting for a crossbow for more than a month and then I had to change the model. The last one arrived on time, but for those who bought a crossbow and know that you have to send it to be engraved to legalize it in Eibar 85€ + transport + fees
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M
Rating: 3 out of 5
Satisfied with the order processing and the quality/price ratio. Less satisfied with the warranty which does not comply with the warranty conditions in France.
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E
Rating: 2 out of 5
Hattila does not respond to emails with questions that are sent through the website. The offers are not honored at the time of payment.
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S
Rating: 3 out of 5
Very good... but no respect for the deadline. The purchase was a Christmas gift received in February. Note that the product awaiting delivery was still displayed as available within 7 days on the site, which is not very honest towards buyers.
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A
Rating: 3 out of 5
clear site, package received quickly and responsive customer service. However, I had a promo code for free traits that I entered on the site during the purchase but not seeing it appear, I even entered it a second time and the site alerted me that the code was already entered. However, during my order it did not appear on the invoice so I did not receive the offer and had to contact customer service who agreed to send them to me in exchange for shipping costs which I would have preferred to avoid. I therefore leave this rather positive note because everything else was very good
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C
Rating: 3 out of 5
I shoot on a nature course and the arrows bought for 82eu are very fragile. I had to recycle three after less than 10 sessions. I believe that the quality of the carbon, or at least its thickness, makes them fragile arrows.
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J
Rating: 3 out of 5
Shipping, tracking and speed impeccable However, the customer service needs to be reviewed The main material is good, the accessories are a bit less so, the customer service has sometimes surprising responses regarding the solution to a product defect (tape on a fixing tube to increase its diameter and hold properly in the picatinny rail ring??? An exchange would have been more conclusive) especially considering the €30 shipping fees... to be reviewed
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L
Rating: 3 out of 5
Nothing to report
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R
Rating: 2 out of 5
Missing an assembly manual
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C
Rating: 3 out of 5
Delivery much too long. The llama needs to be boosted ;)
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L
Rating: 3 out of 5
Hello, With the crossbow I did not receive the false string that allows me to put the real one, how can I use this crossbow best regards
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B
Rating: 3 out of 5
arrows too light, no precision
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C
Rating: 3 out of 5
The crossbow is beautiful, but there are no spare parts, I need the 95 free bow and I can't get it. A serious dealer must have spare parts
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H
Rating: 2 out of 5
No more delivery to Martinique!
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B
Rating: 3 out of 5
Order corresponds to my expectations. The site is serious and the products are very good. However, for pity's sake stop using the post office for delivery, package arrived late and in poor condition. Fortunately for me nothing was broken. There are other much more serious couriers nowadays.
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E
Rating: 3 out of 5
3 weeks to receive my order (where all the items were marked available) (order of June 4... it's the 29th) and forced to return an item that did not correspond to the order... manufacturer's error apparently. So I'm still waiting for my daughter's bow limbs...
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V
Rating: 3 out of 5
The blowgun arrived, but the rubber tip to use it as a cane was missing. Waiting for them to send it and I would give all the stars.
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M
Rating: 3 out of 5
The package had all the declared contents, I would have liked to have the instructions in Italian as well. Really terrible experience with the courier
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P
Rating: 3 out of 5
User manual not understood or too limited
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C
Rating: 3 out of 5
Hello I bought a pack of tips for my arrows and instead of 12 there were 8. Refund of 4 euros which is not even the value of 4 tips. Best regards
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F
Rating: 3 out of 5
Fast shipping of material with very good value for money but the packaging of the package is not professional at all only luck preserved it from breaking
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P
Rating: 3 out of 5
Some purchased products are OK but there are still quite a few made in China products with the poor quality that goes with it
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Y
Rating: 3 out of 5
Delivery quite fast but no packaging so shock marks on the product
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C
Rating: 3 out of 5
A detection error on the skylon tips delivered from 4.2 instead of 3.2 so I'm waiting for the new delivery with the correct arrow tips.
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