Customer reviews of Hattila.com

Order claimed several times by email (very long delivery time)

Difficult to say good or not good: first package received in a plastic bag. One item was damaged. I don't think the carrier is really to blame, the packaging was really light and rudimentary to begin with. On its part, Hatilla took care of the return and refund of the damaged item. Customer service responded very quickly.

The crossbow is good but two of the magazines are non-functional :(

hello, I couldn't use it because you forgot to include the false string to be able to stretch it and put the real string. If this is an oversight can you send it to me otherwise you send it to me and I will pay for it. thank you. then I can inform you of my opinion.

Too long a delay for a rope and pulley change

Arrived within the expected time, well packaged. Perfect distribution. Thank you

Due to very poor packaging, the sight was damaged.

The feathers are not all glued the same and the glue slipped on two leaving the feather deformed, this apparently does not have a big impact on the shot, but I am a bit disappointed

The product is compliant, the delay was a bit too long but it's correct.

I am quite disappointed with the delivery of my package. I ordered a scope glass, which is a fragile item and costs a certain price... The glass was barely wrapped in a thin pouch with a bit of bubble wrap. I admit I was surprised when I received the package. By miracle, the glass is intact but I wonder how (knowing that delivery people are not always very gentle with packages).

Ordered on 12/25/2024 and still not received on 01/16/2025

one of the notches to hold the string is not very solid

Hello, my order is missing two pieces of the crossbow, regards

The ordering system only notifies about product availability when adding to the cart. If additional products are added later to the cart, they are considered available if the initially added item was available. Hence a delay of several days in my delivery. A small bug not recognized by the supplier. Disappointed.

The crossbow is very well made, but unfortunately the main string broke on the first shot... quite disappointed, I have to reorder to use it

I should have studied the return conditions better: return at my expense and no refund, only a store credit. I probably won't renew the experience.

Ah really too bad that the packaging wasn't better done. Whether it's arrows or crossbow bolts, the feathers get damaged quickly during transport... really a shame for such a small detail that doesn't require much to be perfect but has such large repercussions.

Super fast delivery (48 hours). Too bad the ordered product (Mantis X) is of poor quality. But that is not the seller's fault. Nevertheless, I do not recommend buying a Mantis.

Very good site but instead of offering me another item, they made me wait 3 weeks for my order without giving me news, otherwise they responded quickly and changed my order without any problem.

Not the right stuff in the kinder and py missing the nock set!

Order and delivery times were as announced. However, I do not wish for you to have to deal with customer service. The red dot sight is defective on the crossbow package, I suggested returning it for a simple exchange but no, there is a certain procedure to follow worse than administrative procedures with the need to provide a video to show that the sight is defective. Anyway, I preferred to buy another one to end an endless exchange with customer service. Too bad otherwise it's 5/5 for everything else and 2/5 because they at least responded. Customer service needs to be reviewed to have humans face customers and not a machine that endlessly repeats an automatic procedure.

I had a promo code for additional arrows in my order, the code was validated, but upon receipt: nothing

I still miss one arrow

Excellent products, too bad the packaging is not up to par. All the packages arrived damaged and opened (apparently the contents did not seem to interest the curious). Fortunately, only a few feathers of the bolts were damaged. It's a shame because this kind of mishap might deter me from future orders. A simple plastic bag for such an order is unworthy!

Unfortunately, first order without issue but the next two had delivery errors and excessive delays.

Serious and competent, great experience.

Disappointed with the deadlines that are not respected, it says fast delivery, first order delivered in 2 weeks after a message sent to the site, second order received after 3 weeks, after 3 messages sent to the site, no commercial gesture, no apology for the inconvenience caused.

The bow was stained by the glue from a label. This could have easily been avoided if the packer had paid (a little) attention. The arrows were tightly bundled with an elastic band and the fletching suffered. Huge box 3/4 empty. In short, packaging is not really your thing...

Nice wall mount for crossbow, however the fixing holes are a bit too large and I find it a bit expensive, too bad.

The elastic is not as powerful as that and the location of the ball hurts the fingers. Too bad

Product corresponds well to my order but the manual is not in French!! Which is not compliant with the legislation

Item disassembled, without assembly instructions and with missing parts.

The arrows are of poor quality. but for the price we can say it's okay.

The purchased product is far from my expectations.

Well received within the deadlines Very little precision on the assembly and no user manual

Products conform but delivered 7 days late

Box arrived melted in two, maybe opened by the delivery people, without cutting the 'warranty tape'...

I had paid for home delivery but my order was delivered to a pickup point. No reason was given and I was definitely at home on the scheduled delivery day. That said, I found your site easy to use and the material seems to be of good quality.

You order, you pay, you are delivered. What could be more normal?

Really faulty manual