Hattila.com delivers impressively fast service and reliable delivery, with orders consistently matching the descriptions and arriving well packaged. Customers highlight solid product quality and accuracy of items, noting high performance in crossbows, slingshots, and related equipment, as well as clear, helpful communication from the shop. The shopping experience is described as smooth and trustworthy, with easy ordering, thorough information on the site, and confident repeat purchases over several years. Overall, the store is praised for efficient processing, dependable delivery times, and strong satisfaction with products and support.
Incomplete order, having to justify to prove good faith when the error comes from the merchant, package very poorly sealed (just a small piece of tape, so arrived half open, impossible to contact them by phone, just email with waiting, in short, first order very disappointing
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J-Christophe P.
Rating: 3 out of 5
Delivery time too long
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Response from Hattila.com
Hello, I find it unfortunate that you only describe the delivery time, especially since when you ordered you knew there could be up to 3 weeks of delay, it was clearly stated on the site. And you completely overlook the product, are you not satisfied with it? Best regards
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EDDY L.
Rating: 3 out of 5
We received the bow but one end with the string was sticking out of the box: poorly cared packaging that could have damaged the bow. Fortunately, the postal workers were careful!
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Laurent F.
Rating: 3 out of 5
I had trouble changing the delivery address and returns go directly to reception
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Response from Hattila.com
Hello, thank you for your review. I don't quite understand why you don't share your navigation issues with us by email. So you leave a negative review while you are very likely satisfied with the product, but you don't mention it... Best regards
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Mike S.
Rating: 3 out of 5
hard to set up, little explanation
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Charles B.
Rating: 3 out of 5
TWO POINTS YOU NEED TO IMPROVE: I DID NOT RECEIVE A CLEAR ORDER CONFIRMATION LIKE IN MOST CASES. AND THE OTHER PROBLEM I AM PARTLY RESPONSIBLE FOR IS THAT I BOUGHT A 150 POUND PRO CROSSBOW THAT I CAN'T EVEN PLACE THE STRING ON!!!!
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Pascal C.
Rating: 3 out of 5
I didn't have to talk about it
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Cyril A.
Rating: 3 out of 5
Problem with my order... wrong product delivered so request for exchange... 10 days later I'm still waiting! Very slow customer service! Poorly packaged and repackaged by the post... so additional waiting! For those I received: conforming to the descriptions
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Gianasso V.
Rating: 3 out of 5
The quality of your arrows is mediocre so I don't know if the crossbow is that precise or not, as soon as the bolt is a little damaged (slightly bent or feathers a bit damaged) it totally spirals and can shoot 40cm off center
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Response from Hattila.com
Hello, what type of target do you shoot to damage the arrows like that? Ideally, you should use a special crossbow target (in the case of a mini crossbow like this you can use an archery target), but it is strongly discouraged to shoot at hard targets like wood (otherwise you will bend the arrows), or on the contrary too soft like cardboard that the arrow will pass through (and thus damage the vanes).
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patrice P.
Rating: 3 out of 5
I had a delay on my delivery.
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Gianasso V.
Rating: 3 out of 5
Too many stockouts.
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Jeremy B.
Rating: 3 out of 5
1 month wait for a product in stock! Surely due to the holiday period!
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Response from Hattila.com
Hello, Certainly not, we ship packages every business day of the year. If you had contacted us by email during the order, I would have shown you that one of the two ordered products was not in stock, hence the waiting time. With us, it's very simple: if the product is in stock then displayed in stock and shipped within 24H, if the product is not in stock then displayed a delay of 2-3 weeks and we wait for restocking. It is absolutely impossible that you waited a month for a product in stock, either the crossbow or the arrows were being restocked but you did not see it (despite the delays indicated in the product sheet and the cart). Thank you.
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anthony B.
Rating: 3 out of 5
Good service Quite fast But the quality of the product remains to be worked on
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Eva D.
Rating: 3 out of 5
Order received very late
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Response from Hattila.com
Hello, I am a bit disappointed to see that you give us a 3/5 when I have already explained to you the reason for the delivery delay: the target and the crossbow were not in stock at the time of the order. Best regards.
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Lison C.
Rating: 3 out of 5
good delivery, but very long waiting time for the crossbow
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Response from Hattila.com
Hello, I don't find you fair in your rating, you ordered the crossbow knowing there was a 2-3 week delay since it was out of stock and while we shipped it within 15 days you give us a 3/5 ...
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Dimitri C.
Rating: 3 out of 5
good overall.
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Response from Hattila.com
Hello, according to your review "good overall", I do not understand why you only give us a 3/5... it's quite a mediocre rating when we shipped the goods within 10 days (when you ordered you knew that one of the products was out of stock and required 2-3 weeks before being sent). Could you tell me more please?
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Marc B.
Rating: 3 out of 5
No one to answer your questions after receiving the order!! Non-existent after-sales service
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Response from Hattila.com
Hello, are you sure you contacted us? I can't find any email from you.... Why give us a rating of 3/5? Are you not satisfied with the merchandise and shipping on the day of payment???
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Hugues D.
Rating: 3 out of 5
The site is good
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Response from Hattila.com
Hello, why did you give us a 3/5? It's quite a mediocre rating yet we shipped your goods within 24 working hours (Order placed on Friday at 5:20 PM and shipped on Monday at 8:30 AM...) Did something not please you???
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Patrick C.
Rating: 3 out of 5
I confirm as I had committed in my previous message
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Samantha U.
Rating: 3 out of 5
It's a shame that I wasn't informed about the delay of my order since it took longer than expected but in the end, I am not disappointed. I received it 2 months later.
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Olivier E.
Rating: 3 out of 5
I didn't know Hattila.com, and the site is well made. The selection of products seems good and varied. BUT I am quite disappointed that Hattila is not a bit demanding with its suppliers. More specifically, for my first purchase (Pack Arbalète MK-XB21), I had to notice: - an assembly manual only in English: I speak this language, I sometimes work in English (lawyer), but here, it's quite complex technical vocabulary. I understand that Hattila cannot require its suppliers to have manuals in all the languages of the European Union, but French, at least, could be provided... - a HYPER poorly done assembly manual (really)!!! Crucial steps of the assembly are ultra-summarized, accompanied by super dark photos (especially since the crossbow is black...), which are USELESS. It seems that paper costs a lot, and adding a few diagrams and steps to the assembly manual is unaffordable... - that a plastic part is missing (step 1 of the assembly, unless I'm mistaken), to be inserted into the crossbow where the bow is secured to the body of the crossbow (but again, I don't even know what this part looks like, since the manual does not represent it). I searched through the entire package, and this part was not there... I managed without it, but I hope this won't cause a stability problem with the bow when I shoot. It's difficult for Hattila to check the contents of the packages, but thank you for at least passing the information to the manufacturer. The user manual for the red dot is just as incomprehensible... Not everyone is a DIY specialist and crossbow expert! I eventually managed, but it took me hours to figure it out. I think Hattila could, for each product, test the usefulness and quality of the assembly manual (by a non-DIY person, an average consumer), and if it is mediocre and insufficient as in this case, arrange to produce one in French with or without the cooperation of the manufacturer. The crossbow is one of Hattila's specialties, and my first experience is not very pleasant, at least regarding the assembly. All the pleasure of receiving the package disappeared given the headache that the assembly was. I hope that when I shoot, everything will go well.
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Response from Hattila.com
Hello, why not contact us before posting a negative review if derogatory? Didn't you see that the manual is available on the product page of each crossbow? And in French ;-) For the scope, I see that indeed we did not put a manual on the product page but I could send you one soon if you wish. I have heard your request regarding the manuals and I will immediately contact the manufacturer to provide us with ALL the manuals in English and I will take care of translating them to make them available for all products on the site.
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Michel F.
Rating: 3 out of 5
no warning
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Alain G.
Rating: 3 out of 5
In terms of knives, just basic ones suitable for a garden Variety of choices,
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gilbert B.
Rating: 3 out of 5
small "bug" regarding the start of the order
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Response from Hattila.com
Hello, indeed, while the product was in stock, the order was not transmitted to the logistics service, you received a response within 8 hours after your email and the order was shipped the next day as promised by email. Sorry again for this inconvenience. Next time, order directly on our site and I assure you it won't happen again. Thank you.
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Hamza M.
Rating: 2 out of 5
I did not receive everything and when I claimed my due, the person doubted my word and thought I had already received everything. I had to make several follow-ups to finally receive the rest of the material a month later. You do not check your orders and when we complain you suspect fraud on my part. In short, I will not order from you again. Best regards.
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Response from Hattila.com
Hello, We have had cases of fraud from customers, but we have never disrespected you and we simply checked the weight of the shipped package which indeed reflected an abnormally low weight compared to what it should have been. I did not fail to respond to you throughout the 3 weeks (product out of stock hence the delay) of this procedure. Best regards. Hattila.com
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