Customer reviews of Hattila.com

Ok

Ordered on 12/25/2024 and still not received on 01/16/2025

Order O.K. Too bad that many items offered on the site are not available...

A bit long, certainly holiday season, Chronopost not at its best in delivery, postponed day by day; excellent responsiveness via email, but too bad there is no possibility to call; the manual does not correspond to the purchased device (Accelerator 370), and even if I am told it is the same (same family: Acc. 390 and 410), it is not, especially regarding the caliper, whose attachment is quite different, so why is this one missing precisely?? - lack of precision on delivery times...Good site

Very satisfactory order process.. Product matches the photo even if it doesn't suit me.

everything perfect and delivered as agreed

The ordering system only notifies about product availability when adding to the cart. If additional products are added later to the cart, they are considered available if the initially added item was available. Hence a delay of several days in my delivery. A small bug not recognized by the supplier. Disappointed.

nothing to add, it wasn't for me but a gift

Great

The crossbow is very well made, but unfortunately the main string broke on the first shot... quite disappointed, I have to reorder to use it

Efficient and fast. Meets my expectations.

Very good site it offers a wide range of items often hard to find with their competitors too bad they don't have more stock

Good receipt of the order.

I haven't received the package yet but I am satisfied with the customer relationship

Fast delivery good quality material however the DPD delivery drivers who take from the order is becoming common

Nothing to report

Order and delivery times were as announced. However, I do not wish for you to have to deal with customer service. The red dot sight is defective on the crossbow package, I suggested returning it for a simple exchange but no, there is a certain procedure to follow worse than administrative procedures with the need to provide a video to show that the sight is defective. Anyway, I preferred to buy another one to end an endless exchange with customer service. Too bad otherwise it's 5/5 for everything else and 2/5 because they at least responded. Customer service needs to be reviewed to have humans face customers and not a machine that endlessly repeats an automatic procedure.

ok

Reactive company and the products are more than satisfactory.

correct. but too bad not to be able to have telephone discussions, to resolve a situation quickly.

Received quickly in line with my expectations

Perfect

I can't speak French!!!

Good product. Very happy. Very fast shipping

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The desired model was not available, website ok

yes well received very good quality I am satisfied with the product thank you

My package was sent to a relay point far from my home 11 km away while I have one 4 km away. It's really a shame.

Beautiful products arrived well packaged. Delay before delivery exceeding the site's announcements: 1 month instead of 15 days and the surprise of seeing the order arrive in several packages without being warned which costs the 5th star. Fortunately, contact at Hattila very responsive to reassure about the progress of the order. HERVE Bertrand

Products conform

Good material, tracking and delivery impeccable.

Although they took time to send me the package, the product is beautiful

This fletching tool does its job. Satisfied.

Very good condition exactly what I expected, excellent aesthetics

Very long delays

I asked for advice on certain material, and they only sent me links to that material, they did not advise me. The order arrived quickly and very well.

Hello, Material well received, despite the problem with the Total relay point in Esbly I walked 10km to retrieve it in Montry. The delivery person did not do his job correctly. Have a nice day.

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The elastic is not as powerful as that and the location of the ball hurts the fingers. Too bad

Everything is fine. Waiting time a bit long, in this case keep in touch to ease our impatience.