Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 177 published reviews
5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2019
Delivery times were respected but no message was sent to inform that the package was available. I had to call the store for information about the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
Fast and efficient shipping.
Easy navigation on the website.
Lack of precision on the product (e.g.: waterproof fabric on the back for sitting)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Impeccable and within a very short time frame. Top!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2019
Very disappointing. I thought I was buying a quality product. The product opened upon unpacking has several defects.
I will request an exchange or a return.
URGENT for birthday
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2019
Too bad the store doesn't open in the afternoon, it's discouraging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2019
Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2019
Very good website. Store where I bought my first board when I was a teenager 20 years ago. If it's still there, that's a good sign.
1 star less because the DPD pickup point didn't make much effort to look for my package which was indeed with them. So 2 trips for one package. Otherwise, customer service (Romain) is serious both in shipping and in the problem with DPD.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/04/2019
A bit expensive. Some items are hard to find.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2019
Perfect service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2019
Good site, with tutorials, good quality equipment and a choice in every product range, a good specialized store in sliding sports, especially surfing, which is becoming increasingly rare in the Paris region.
Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2019
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Fast and efficient
I have nothing else to say
Great site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2019
the site and the professionalism for advice are top-notch. discounts on purchases and birthday vouchers are very appreciated. The suit looks nice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Very fast and careful shipping (received in 24h)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Very practical, careful, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2019
No issues, very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2019
Awesome!!! Great promo, super fast delivery! Really nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Fast, professional, efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
Fast delivery no issues
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Nothing to say, order respected from start to finish.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Fast, efficient, compliant! And great phone reception, I really appreciate it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2019
very good and fast!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2019
Always a pleasure to visit the Shop whether for roller gear or clothing!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
Fast and efficient shipping
Very happy with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2019
very good perfect fast and efficient! order well received.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2019
Top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2019
very good, fast delivery, good explanation of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2019
Service and products meeting my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2019
Well-made site, easy navigation and very attractive prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2019
Always a reliable purchase: online stock and responsiveness for orders. Good product descriptions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2019
Excellent welcome, package received in 24h, top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2019
Simple to use site and delivery times respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2019
Order arrived on time! Just missing some little hawaiisurf stickers and it would be perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2019
Prices, delivery times top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2019
A fast and serious delivery, well-packaged products. A site to recommend for all sliding enthusiasts!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2019
Simple site where I often find promotions.
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