Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 25/04/2019 à 12h39 following a purchase from 22/04/2019

Very well organized package, a wide choice of products and a quickly dispatched order. It's the best

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Acheteur Vérifié

Published on 25/04/2019 à 12h36 following a purchase from 22/04/2019

Perfect

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Acheteur Vérifié

Published on 25/04/2019 à 12h35 following a purchase from 23/04/2019

Perfect, flawless

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Acheteur Vérifié

Published on 24/04/2019 à 18h26 following a purchase from 30/03/2019

Fast and efficient. Product well packaged without issues the violet one.

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Acheteur Vérifié

Published on 23/04/2019 à 19h54 following a purchase from 08/04/2019

Excellent

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Acheteur Vérifié

Published on 22/04/2019 à 23h15 following a purchase from 18/04/2019

Very well done site, very fast delivery to the relay, my package was available the next day

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Acheteur Vérifié

Published on 22/04/2019 à 21h54 following a purchase from 18/04/2019

Good site with good advice, quality choices.

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Acheteur Vérifié

Published on 22/04/2019 à 20h01 following a purchase from 20/04/2019

Very good welcome. It was a first visit. We bought a skateboard and the seller didn't try to sell us the most expensive one. Very good advice

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Acheteur Vérifié

Published on 22/04/2019 à 19h37 following a purchase from 20/01/2019

nothing to say, top!

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Acheteur Vérifié

Published on 22/04/2019 à 19h37 following a purchase from 20/01/2019

nothing to say, great!

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Acheteur Vérifié

Published on 21/04/2019 à 21h25 following a purchase from 16/04/2019

Simple, fast and efficient.
Deadline respected, nothing to say.

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Acheteur Vérifié

Published on 21/04/2019 à 19h17 following a purchase from 19/04/2019

passionate and not pushing for overconsumption, I support

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Acheteur Vérifié

Published on 20/04/2019 à 22h26 following a purchase from 15/04/2019

Very good site and order received on time but small downside, my shoe box is in poor condition.
I highly recommend ordering on this site nonetheless.

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Acheteur Vérifié

Published on 20/04/2019 à 14h18 following a purchase from 17/04/2019

Error on my part when choosing the delivery location and immediate responsiveness to change the delivery point via the site. Thank you!

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Acheteur Vérifié

Published on 20/04/2019 à 13h20 following a purchase from 18/04/2019

Very good, fast and serious, Chronopost a little less... but well, let's be clear, like every carrier, it's not the company we buy from, it's just a transporter, who do their job moderately well. Long live hawaiisurf

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Acheteur Vérifié

Published on 20/04/2019 à 13h05 following a purchase from 13/04/2019

It says delivery 24-48h, everything was in stock. I chose this site for the delivery time but the promises were not kept. Ordered on Friday and received the following Friday because I called to find out where my order was. Otherwise, I wouldn't have received it yet. Very disappointed with the service. I won't come back

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Response from HawaiiSurf Published on 08/05/2019

Hello, you placed your order on Saturday at 10:15 PM, we are closed on Sundays and Mondays, your order was processed on Tuesday, your order was shipped on Thursday, you received it on Friday, our announced deadline is 24/48h, it's a deadline that starts at the time of shipping, so indeed we had a slight delay but not a week as you indicate in your review, you received your package in less than 72h, which is not the same at all, you will agree.
After the weekend we have a lot of orders to process, we are a small shop with few staff and sometimes there can be a slight delay, you received your order on Friday instead of Thursday, I don't think that deserves a 1/5 but that's your feeling, we take it into account and apologize for this exceeded delay.
Have a good day

Acheteur Vérifié

Published on 20/04/2019 à 12h51 following a purchase from 18/04/2019

fast, efficient, friendly

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Acheteur Vérifié

Published on 20/04/2019 à 07h40 following a purchase from 16/04/2019

Fast, low prices...

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Acheteur Vérifié

Published on 19/04/2019 à 23h25 following a purchase from 17/04/2019

very good

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Acheteur Vérifié

Published on 19/04/2019 à 13h30 following a purchase from 16/04/2019

Fast delivery and product as described!

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Acheteur Vérifié

Published on 19/04/2019 à 10h43 following a purchase from 15/04/2019

Fast, clear and without mistakes

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Acheteur Vérifié

Published on 18/04/2019 à 18h54 following a purchase from 13/04/2019

Serious and efficient site. Fast delivery and product as shown in the photo. I highly recommend this site.

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Acheteur Vérifié

Published on 18/04/2019 à 18h41 following a purchase from 04/04/2019

Product conforms to my order, delivery assured on time and very good welcome at the store for having passed by.

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Acheteur Vérifié

Published on 18/04/2019 à 18h15 following a purchase from 14/04/2019

Package received quickly, no problem

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Acheteur Vérifié

Published on 18/04/2019 à 17h29 following a purchase from 15/04/2019

Good products and a fast and efficient delivery service

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Acheteur Vérifié

Published on 18/04/2019 à 15h36 following a purchase from 14/04/2019

Good reception

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Acheteur Vérifié

Published on 18/04/2019 à 15h21 following a purchase from 15/04/2019

Reliable and fast

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Acheteur Vérifié

Published on 18/04/2019 à 14h35 following a purchase from 15/04/2019

Speed and efficiency

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Acheteur Vérifié

Published on 18/04/2019 à 14h09 following a purchase from 15/04/2019

Order shipped and delivered in less than 2 days... Nothing to complain about

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Acheteur Vérifié

Published on 18/04/2019 à 13h41 following a purchase from 15/04/2019

Good

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Acheteur Vérifié

Published on 18/04/2019 à 13h30 following a purchase from 16/04/2019

Professional and very good advice in the store. Available sellers and good stock.
The site, on the other hand, is like all other e-commerce sites, nothing fantastic.

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Acheteur Vérifié

Published on 18/04/2019 à 13h29 following a purchase from 12/04/2019

Impeccable!

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Acheteur Vérifié

Published on 18/04/2019 à 13h24 following a purchase from 13/04/2019

nickel

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Acheteur Vérifié

Published on 18/04/2019 à 12h48 following a purchase from 16/04/2019

Order received very quickly!

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Acheteur Vérifié

Published on 18/04/2019 à 09h17 following a purchase from 13/04/2019

Very good site

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Acheteur Vérifié

Published on 17/04/2019 à 19h21 following a purchase from 12/04/2019

Great

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Acheteur Vérifié

Published on 17/04/2019 à 11h23 following a purchase from 11/04/2019

very fast and well packaged

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Acheteur Vérifié

Published on 16/04/2019 à 11h08 following a purchase from 13/04/2019

In-store purchase: Attentive sellers, ask good questions about the practice and level of the customer. They know their products. Very nice physical store.
Highly recommended

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Acheteur Vérifié

Published on 16/04/2019 à 11h05 following a purchase from 09/04/2019

I did not receive my order

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Acheteur Vérifié

Published on 15/04/2019 à 17h54 following a purchase from 11/04/2019

I went directly to the store to try the skates, and I was right :)
The sellers are great and give good advice!
I recommend

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