Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 29/03/2019 à 13h18 following a purchase from 25/03/2019

The order went very well, maybe a confirmation email of delivery at the relay point but otherwise perfect!

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Acheteur Vérifié

Published on 28/03/2019 à 22h19 following a purchase from 21/03/2019

The site is convenient and there is a lot of choice, especially in sizes.

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Acheteur Vérifié

Published on 28/03/2019 à 18h12 following a purchase from 22/03/2019

Always good advice, I recommend with my eyes closed.

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Acheteur Vérifié

Published on 28/03/2019 à 16h27 following a purchase from 24/03/2019

TOP THANK YOU VERY MUCH!!!

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Acheteur Vérifié

Published on 28/03/2019 à 15h52 following a purchase from 26/03/2019

Quality of service and choice.

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Acheteur Vérifié

Published on 28/03/2019 à 15h48 following a purchase from 26/03/2019

Very pleased! Top top top

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Acheteur Vérifié

Published on 28/03/2019 à 10h35 following a purchase from 23/03/2019

The site is good, but as a beginner, I went directly to the store. So the 5 stars are for the welcome and advice from the seller. I was also able to try different longboards. Top notch.

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Acheteur Vérifié

Published on 28/03/2019 à 07h39 following a purchase from 23/03/2019

Real good promotions available both on the site and in the store.

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Acheteur Vérifié

Published on 27/03/2019 à 14h13 following a purchase from 20/03/2019

Perfect transaction

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Acheteur Vérifié

Published on 26/03/2019 à 23h18 following a purchase from 21/03/2019

Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.

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Acheteur Vérifié

Published on 26/03/2019 à 16h19 following a purchase from 18/03/2019

Interesting if one wishes to place an order for streetwear clothing etc

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Acheteur Vérifié

Published on 25/03/2019 à 23h41 following a purchase from 21/03/2019

The site is perfect, I love it, but Chronopost is less so... they left a notice because they couldn't take the elevator to go upstairs (they didn't bother to ring the intercom), so I paid €10 for fast delivery to receive it 3 days after the order at a pickup point...

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Acheteur Vérifié

Published on 25/03/2019 à 23h34 following a purchase from 21/03/2019

Great choice, punctual.

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Acheteur Vérifié

Published on 25/03/2019 à 18h27 following a purchase from 23/03/2019

Very good welcome and good advice.

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Acheteur Vérifié

Published on 25/03/2019 à 13h53 following a purchase from 23/03/2019

Hyper professional advice without pushing to buy the most expensive products.
Next time I need to change my board, I'll go back to Hawaii Surf!

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Acheteur Vérifié

Published on 25/03/2019 à 13h40 following a purchase from 23/03/2019

We went to the store to buy a pair of quads and a pair of rollers. We were very well received and very well informed. We spent more than 2 hours in the store and did not feel out of place for a moment. We also learned a lot about roller skating. Very good experience.

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Acheteur Vérifié

Published on 25/03/2019 à 12h56 following a purchase from 23/03/2019

Perfect

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Acheteur Vérifié

Published on 25/03/2019 à 12h54 following a purchase from 20/03/2019

Product received faster than expected, in great condition despite the packaging box being very damaged. The board is great, not tested yet but can't wait to do so.

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Acheteur Vérifié

Published on 25/03/2019 à 07h37 following a purchase from 17/03/2019

The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...

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Acheteur Vérifié

Published on 25/03/2019 à 07h05 following a purchase from 17/03/2019

Long delay for 10 euros of shipping

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Acheteur Vérifié

Published on 24/03/2019 à 15h41 following a purchase from 17/03/2019

Good site quality products and easy returns if needed

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Acheteur Vérifié

Published on 24/03/2019 à 10h12 following a purchase from 17/03/2019

Very satisfied. A company I would recommend to my friends

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Acheteur Vérifié

Published on 24/03/2019 à 06h14 following a purchase from 17/03/2019

Fast and efficient

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Acheteur Vérifié

Published on 24/03/2019 à 02h08 following a purchase from 17/03/2019

Fast delivery, the items could however be better packaged.

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Acheteur Vérifié

Published on 23/03/2019 à 13h18 following a purchase from 17/03/2019

Impeccable service! Product is in shape, sent quickly, well packaged. Helpful and attentive staff, very efficient :-)!

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Acheteur Vérifié

Published on 23/03/2019 à 13h11 following a purchase from 20/03/2019

Order as described, very fast delivery and information at every step: it's perfect

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Acheteur Vérifié

Published on 23/03/2019 à 12h55 following a purchase from 19/03/2019

Qualified staff, large stock with cutting-edge products. In short, the best for sliding sports at the gates of Paris (including for sea surfing with a real dedicated range). Not to mention the excellent atmosphere that prevails in this shop. Thank you very much and well done!

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Acheteur Vérifié

Published on 23/03/2019 à 12h45 following a purchase from 21/03/2019

Delivery as described and on time!

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Acheteur Vérifié

Published on 23/03/2019 à 08h31 following a purchase from 17/03/2019

very happy delivered on time

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Acheteur Vérifié

Published on 22/03/2019 à 20h31 following a purchase from 17/03/2019

Super quality

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Acheteur Vérifié

Published on 22/03/2019 à 09h27 following a purchase from 07/03/2019

My order was sent to another customer

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Response from HawaiiSurf Published on 30/03/2019

Hello,
We sincerely apologize for the delivery delay due to this issue.
We indeed had an error on a shipment, the board being the last in stock at the time of your purchase, we ordered a board from the brand to send it to you.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 22/03/2019 à 00h31 following a purchase from 14/03/2019

The box was pierced (broken through) and the inner plastic packaging was torn over 15 good cm! Fortunately, the wetsuit was fine! So packaging and transport need improvement!

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Acheteur Vérifié

Published on 21/03/2019 à 20h04 following a purchase from 16/03/2019

Good site

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Acheteur Vérifié

Published on 21/03/2019 à 19h59 following a purchase from 17/03/2019

quality service

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Acheteur Vérifié

Published on 21/03/2019 à 19h13 following a purchase from 17/03/2019

Maybe consider training your employees to put two similar shoes in one box.

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Acheteur Vérifié

Published on 21/03/2019 à 15h29 following a purchase from 16/03/2019

Fast shipping, top merchandise, can't wait to get back on quads... 30 years later! Thank you Hawaii Surf

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Acheteur Vérifié

Published on 21/03/2019 à 15h26 following a purchase from 17/03/2019

Always so satisfied since I bought my first snowboard 30 years ago!!

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Acheteur Vérifié

Published on 21/03/2019 à 08h50 following a purchase from 13/03/2019

Perfect, order as described delivered before the indicated date (just a pity not to have received a notification from the carrier). Packaging was great, nothing to say.

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Acheteur Vérifié

Published on 19/03/2019 à 20h56 following a purchase from 08/03/2019

There are more and more days between the order and delivery, you say it’s shipped and it’s not true, I received the package today, March 19, before when I ordered from Claude I had the packages 2 days later, now it takes at least 10 days, when it’s been more than a week and I don’t have a package I call you not happy and strangely I receive 3 days after each complaint the promo code instead of the licensed rate never works. Best regards, Ghislaine Ponty

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Response from HawaiiSurf Published on 20/03/2019

Hello,
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 19/03/2019 à 20h27 following a purchase from 15/03/2019

Very professional and efficient

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