Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 04/12/2018 à 07h15 following a purchase from 06/10/2018

Efficient and fast

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Acheteur Vérifié

Published on 04/12/2018 à 04h31 following a purchase from 25/11/2018

Fast delivery

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Acheteur Vérifié

Published on 03/12/2018 à 21h26 following a purchase from 28/11/2018

Super top !

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Acheteur Vérifié

Published on 03/12/2018 à 21h10 following a purchase from 28/11/2018

Super satisfied with the site, there is a wide choice of clothing!

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Acheteur Vérifié

Published on 03/12/2018 à 20h56 following a purchase from 30/11/2018

a bit disappointed that the ordered suit was not packaged, I feel like it was on display

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Acheteur Vérifié

Published on 03/12/2018 à 16h08 following a purchase from 23/11/2018

Fast order

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Acheteur Vérifié

Published on 03/12/2018 à 13h39 following a purchase from 25/11/2018

Perfect for the delay. The discount code ffrs does not work twice in a row....

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Acheteur Vérifié

Published on 03/12/2018 à 13h33 following a purchase from 02/11/2018

Very good delivery time. But to get the ffrs member discount, the process is not cool because you have to request the discount by email!

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Acheteur Vérifié

Published on 03/12/2018 à 11h57 following a purchase from 22/11/2018

the site is very well organized

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Acheteur Vérifié

Published on 03/12/2018 à 11h03 following a purchase from 09/10/2018

If you need a very specific reference, it's better to call, as you won't find it on the site.

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Acheteur Vérifié

Published on 03/12/2018 à 10h38 following a purchase from 26/11/2018

fast and secure delivery
Product identical to the one ordered
I recommend

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Acheteur Vérifié

Published on 03/12/2018 à 10h17 following a purchase from 09/10/2018

fast delivery and the package was very well packaged.
very serious.
and a very good idea these -20% extension
thank you again

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Acheteur Vérifié

Published on 03/12/2018 à 09h43 following a purchase from 28/11/2018

Fast delivery and product meets my expectations

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Acheteur Vérifié

Published on 03/12/2018 à 09h37 following a purchase from 25/11/2018

Fast delivery

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Acheteur Vérifié

Published on 02/12/2018 à 21h22 following a purchase from 26/10/2018

I received the old version of the 'bont quadstar boots', the ones without the protection on the front. Be careful, the photo is misleading...

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Response from HawaiiSurf Published on 04/12/2018

Hello,
we had indeed ordered the new bont quadstar however the brand sent us the old version. we are not happy about it. we will give you a gift voucher on your customer account to compensate for this little inconvenience.

Acheteur Vérifié

Published on 02/12/2018 à 21h17 following a purchase from 12/11/2018

super fast

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Acheteur Vérifié

Published on 02/12/2018 à 19h48 following a purchase from 22/11/2018

No comment

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Acheteur Vérifié

Published on 02/12/2018 à 19h46 following a purchase from 14/11/2018

Anti-theft not removed

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Acheteur Vérifié

Published on 02/12/2018 à 19h12 following a purchase from 25/11/2018

order received on time. Well packaged.

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Acheteur Vérifié

Published on 02/12/2018 à 18h38 following a purchase from 23/11/2018

fast delivery, reliable site.

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Acheteur Vérifié

Published on 02/12/2018 à 16h17 following a purchase from 13/11/2018

Pro friendly and passionate

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Acheteur Vérifié

Published on 02/12/2018 à 15h21 following a purchase from 25/11/2018

The order went very well.

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Acheteur Vérifié

Published on 02/12/2018 à 15h01 following a purchase from 22/10/2018

Unfortunately, we did not have an extraordinary choice of sizes for the Rollers. Fortunately, the size is slightly too big so it works if you wear a thick pair of socks

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Acheteur Vérifié

Published on 02/12/2018 à 14h26 following a purchase from 28/10/2018

Quality service. Don't hesitate!

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Acheteur Vérifié

Published on 02/12/2018 à 13h07 following a purchase from 21/10/2018

I recommend.

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Acheteur Vérifié

Published on 02/12/2018 à 12h49 following a purchase from 29/10/2018

No problem. I will order again.

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Acheteur Vérifié

Published on 02/12/2018 à 11h58 following a purchase from 20/11/2018

very good

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Acheteur Vérifié

Published on 02/12/2018 à 11h57 following a purchase from 22/10/2018

very correct

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Acheteur Vérifié

Published on 02/12/2018 à 11h33 following a purchase from 16/10/2018

A complete site for all tastes.
And very fast shipping.

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Acheteur Vérifié

Published on 02/12/2018 à 11h25 following a purchase from 16/10/2018

Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice

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Acheteur Vérifié

Published on 02/12/2018 à 11h15 following a purchase from 25/10/2018

Very good site!

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Acheteur Vérifié

Published on 02/12/2018 à 11h03 following a purchase from 29/10/2018

I paid almost seven euros to have my order in 48 hours and I received it in a week and a half..

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Response from HawaiiSurf Published on 04/12/2018

hello
we apologize for this late response but we no longer had access to our verified review account.
I see your order from the end of October and we had indeed shipped it, unfortunately you tell us that you were delivered a week later and I understand your dissatisfaction but DPD is a service provider and unfortunately the drivers are not part of our company but of DPD and we can only complain to customer service, which we will do by forwarding the information you have given us.
best regards

Acheteur Vérifié

Published on 02/12/2018 à 11h02 following a purchase from 05/10/2018

Lamentable. I ordered two months ago and subsequently requested a refund due to the delay (at least a week) and I still have not been refunded.

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Response from HawaiiSurf Published on 04/12/2018

hello, sorry for this late response but we no longer had access to our verified review account.
I see your order dated October 5 which was indeed sent with a week delay and we apologize for that.
You are asking us to refund what exactly because for us you received the package.
best regards

Acheteur Vérifié

Published on 02/12/2018 à 10h49 following a purchase from 23/10/2018

Ultra short shipping time

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Acheteur Vérifié

Published on 02/12/2018 à 10h31 following a purchase from 25/11/2018

User-friendly

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Acheteur Vérifié

Published on 02/12/2018 à 10h30 following a purchase from 23/11/2018

Great!

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Acheteur Vérifié

Published on 02/12/2018 à 10h15 following a purchase from 25/11/2018

Very good, we found what we were looking for and the shipping is fast!

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Acheteur Vérifié

Published on 02/12/2018 à 10h10 following a purchase from 28/10/2018

Site with interesting prices, and responsive when we contact them via messenger.

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Acheteur Vérifié

Published on 02/12/2018 à 10h09 following a purchase from 24/11/2018

Delay in delivery so I contacted Hawaii Surf who was very responsive and sent me proof of receipt of the package, well done!!
...I was waiting for a text message notifying me that my package was available, apparently it was never sent by the relay point, too bad...but the package was waiting for me...perfectly packaged

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Acheteur Vérifié

Published on 02/12/2018 à 10h07 following a purchase from 30/10/2018

Good site, order received on time, very quickly

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