Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 30/11/2018 à 15h16 following a purchase from 17/10/2018

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Acheteur Vérifié

Published on 30/11/2018 à 15h03 following a purchase from 23/10/2018

Nothing to say. Order received quickly and in very good condition. Package well packaged.

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Acheteur Vérifié

Published on 30/11/2018 à 14h45 following a purchase from 21/11/2018

Fast, efficient, order as expected.

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Acheteur Vérifié

Published on 30/11/2018 à 14h28 following a purchase from 24/11/2018

I am very satisfied with your site. Unfortunately for me, I made a mistake in my order. I will return the product and order the correct item. Hoping the refund won't take too long. Best regards. B.Masset

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Response from HawaiiSurf Published on 04/12/2018

hello
sorry for this late response but we no longer had access to our account.
the refund period is 15 days from the date of receipt of your package.
best regards

Acheteur Vérifié

Published on 30/11/2018 à 14h25 following a purchase from 17/10/2018

Products available at the best prices. Top!

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Acheteur Vérifié

Published on 30/11/2018 à 14h04 following a purchase from 21/11/2018

Great site, very interesting prices, fast delivery, Did not receive any sms or email from the delivery person to inform that the package had arrived.

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Acheteur Vérifié

Published on 30/11/2018 à 13h59 following a purchase from 30/10/2018

Product as described, fast delivery.

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Acheteur Vérifié

Published on 30/11/2018 à 13h58 following a purchase from 27/10/2018

very well packaged order, deadline respected.

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Acheteur Vérifié

Published on 30/11/2018 à 13h58 following a purchase from 16/10/2018

A lot of choice and fast shipping!
Top

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Acheteur Vérifié

Published on 30/11/2018 à 13h57 following a purchase from 18/11/2018

Fast and no issues. Product meets expectations, to recommend!!

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Acheteur Vérifié

Published on 30/11/2018 à 13h57 following a purchase from 24/11/2018

Hello, there is a missing return slip in the content.
You need to contact the site, no info on your account about the return
To improve

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Acheteur Vérifié

Published on 30/11/2018 à 13h53 following a purchase from 02/11/2018

Top service

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Acheteur Vérifié

Published on 30/11/2018 à 13h50 following a purchase from 14/10/2018

well-stocked site

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Acheteur Vérifié

Published on 30/11/2018 à 13h50 following a purchase from 20/11/2018

Very professional site, clear and simple interface. Fast shipping and product completely as described.

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Acheteur Vérifié

Published on 30/11/2018 à 13h45 following a purchase from 20/11/2018

Impossible to correctly note my address: my package is not delivered. No message to inform me.

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Response from HawaiiSurf Published on 04/12/2018

Hello,
Indeed, as seen online, the address was for unknown reasons, separated into two. We have done what is necessary to make the package available as soon as possible when you return to our services.
The address has been corrected on your account and will not cause problems for future deliveries, a refund of your shipping costs is in progress.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 30/11/2018 à 13h43 following a purchase from 19/10/2018

The shipment was only made 3 days after my order and the tracking of the package was inaccurate

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Acheteur Vérifié

Published on 30/11/2018 à 13h38 following a purchase from 07/11/2018

Cool!! Precise, fast, correct prices!!

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Acheteur Vérifié

Published on 30/11/2018 à 13h36 following a purchase from 24/11/2018

Order received on time, quality products. Call to Hawaii Surf for order follow-up: very well received

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Acheteur Vérifié

Published on 30/11/2018 à 13h27 following a purchase from 16/10/2018

Excellent products, very good service, very responsive.

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Acheteur Vérifié

Published on 30/11/2018 à 13h25 following a purchase from 23/11/2018

Very good site, a lot of choices, attractive prices and fast service

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Acheteur Vérifié

Published on 30/11/2018 à 13h14 following a purchase from 02/11/2018

Impeccable service

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Acheteur Vérifié

Published on 30/11/2018 à 13h13 following a purchase from 01/11/2018

From the order to the receipt of the product (ski), strictly nothing to report. The delivery was very fast. The most incredible thing is having found the skis I wanted in the Paris region... For a Savoyard, it's crazy!

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Acheteur Vérifié

Published on 30/11/2018 à 13h12 following a purchase from 20/11/2018

Good site Good price Timely delivery

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Acheteur Vérifié

Published on 30/11/2018 à 13h10 following a purchase from 23/10/2018

efficient

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Acheteur Vérifié

Published on 30/11/2018 à 13h09 following a purchase from 02/11/2018

Very good

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Acheteur Vérifié

Published on 30/11/2018 à 13h06 following a purchase from 24/11/2018

Delivery longer than expected

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Acheteur Vérifié

Published on 30/11/2018 à 13h04 following a purchase from 31/10/2018

Perfect

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Acheteur Vérifié

Published on 30/11/2018 à 13h04 following a purchase from 07/11/2018

My order did not arrive on the precise date. I had requested a refund of my shipping costs which was not followed up

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Acheteur Vérifié

Published on 30/11/2018 à 13h02 following a purchase from 20/10/2018

Super nothing to complain about and good advice by phone before purchase

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Acheteur Vérifié

Published on 30/11/2018 à 13h00 following a purchase from 27/11/2018

Very responsive, order received the next day before 1 PM.

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Acheteur Vérifié

Published on 30/11/2018 à 12h59 following a purchase from 12/10/2018

Good advice and delivered on time, a very good purchase that met my expectations

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Acheteur Vérifié

Published on 30/11/2018 à 12h58 following a purchase from 09/11/2018

Customer service not very responsive

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Acheteur Vérifié

Published on 30/11/2018 à 12h57 following a purchase from 26/11/2018

fast shipping, careful package, great, thank you.

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Acheteur Vérifié

Published on 20/10/2018 à 15h00 following a purchase from 29/09/2018

Web site is easy to use.

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Acheteur Vérifié

Published on 18/10/2018 à 16h50 following a purchase from 29/09/2018

Not having received a notification of shipment, I called the delivery service which quickly resolved the situation (and very kindly which is a plus). Package very well wrapped. I haven't taken off my rollers since, thank you!

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Acheteur Vérifié

Published on 14/10/2018 à 08h07 following a purchase from 27/09/2018

No major problems but difficulty finding information to order the best size according to the roller brand

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Acheteur Vérifié

Published on 11/10/2018 à 00h05 following a purchase from 26/08/2018

Slight delay at the start of the order, but board arrived well, wrapped and protected (in a box with bubble wrap), top notch!

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Acheteur Vérifié

Published on 10/10/2018 à 09h32 following a purchase from 29/09/2018

Very easy to navigate site.

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Acheteur Vérifié

Published on 08/10/2018 à 11h06 following a purchase from 28/09/2018

Reliable order received on time.

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Acheteur Vérifié

Published on 08/10/2018 à 07h46 following a purchase from 03/10/2018

The shoes are super beautiful and very comfortable, I recommend

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