Customer reviews of HawaiiSurf

9,4 /10

Based on 10 177 published reviews

5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 05/08/2018 à 02h43 following a purchase from 30/07/2018

Careful and fast shipping

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Acheteur Vérifié

Published on 04/08/2018 à 17h13 following a purchase from 31/07/2018

Fast and efficient delivery! I recommend :)

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Acheteur Vérifié

Published on 04/08/2018 à 15h03 following a purchase from 31/07/2018

Everything went very well! Customer service (contacted by phone to make my choice) very attentive and good advice. However, following my purchase, I can also say that the information provided on the site is accurate and complete.

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Acheteur Vérifié

Published on 03/08/2018 à 21h45 following a purchase from 30/07/2018

Cool

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Acheteur Vérifié

Published on 03/08/2018 à 20h50 following a purchase from 30/07/2018

Fast, no problem

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Acheteur Vérifié

Published on 03/08/2018 à 20h45 following a purchase from 30/07/2018

Good

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Acheteur Vérifié

Published on 03/08/2018 à 03h22 following a purchase from 29/07/2018

Product conforms to order and speed of delivery

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Acheteur Vérifié

Published on 02/08/2018 à 19h39 following a purchase from 14/07/2018

To recommend and friendly, helpful, and good advice customer service

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Acheteur Vérifié

Published on 02/08/2018 à 18h34 following a purchase from 29/07/2018

The container of my order is open (the box opened, a wheel rolling around in the bag)

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Response from HawaiiSurf Published on 23/08/2018

Hello,
We apologize for the wheel package, unfortunately, we cut them because it is not practical for storage and shipping (about 2 times larger than what you received) that is why we put the wheels in an additional bag. This not being really a problem, the order itself having been delivered in 24h and the wheels received perfectly new, why do we have a 2/5?
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 01/08/2018 à 15h37 following a purchase from 27/07/2018

Great! Fast shipping, I recommend without any problem :)

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Acheteur Vérifié

Published on 01/08/2018 à 13h11 following a purchase from 28/07/2018

Easy product search and payment with a code request, it's perfect

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Acheteur Vérifié

Published on 31/07/2018 à 17h31 following a purchase from 12/07/2018

Excellent

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Acheteur Vérifié

Published on 31/07/2018 à 15h57 following a purchase from 27/07/2018

Great service! Order placed on Friday and delivered on Monday! Very good order tracking, perfect!

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Acheteur Vérifié

Published on 30/07/2018 à 09h23 following a purchase from 24/07/2018

Satisfactory

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Acheteur Vérifié

Published on 30/07/2018 à 01h38 following a purchase from 25/07/2018

Very fast between order and delivery, perfect

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Acheteur Vérifié

Published on 29/07/2018 à 23h17 following a purchase from 23/07/2018

Very good presentation of the products

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Acheteur Vérifié

Published on 29/07/2018 à 17h59 following a purchase from 24/07/2018

Very friendly staff, products conform to the site

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Acheteur Vérifié

Published on 29/07/2018 à 13h36 following a purchase from 24/07/2018

Received item damaged, several notable dents.

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Response from HawaiiSurf Published on 23/08/2018

Hello,
We have not received any complaints regarding your order. The BBQ has not been unpacked since its production at Picture, where did you notice dents? Otherwise, this space is dedicated to reviews about the store and order processing via Hawaiisurf.com, product reviews are not concerned here.
The processing/tracking/delivery in 24h does not seem to be mentioned in your review/rating.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 29/07/2018 à 12h25 following a purchase from 24/07/2018

Serious site.
Fast shipping.
Product well packaged.
I am satisfied.

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Acheteur Vérifié

Published on 29/07/2018 à 12h10 following a purchase from 25/07/2018

Order received in less than 24h, responses to my questions ultra fast and precise!

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Acheteur Vérifié

Published on 29/07/2018 à 09h37 following a purchase from 24/07/2018

Many varied choices while having a very satisfactory entry-level range and very good product range!
Precise details of the items. Fast parcel shipping. Don't change anything.

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Acheteur Vérifié

Published on 28/07/2018 à 20h48 following a purchase from 24/07/2018

More than reliable

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Acheteur Vérifié

Published on 28/07/2018 à 19h28 following a purchase from 23/07/2018

Very satisfied with the product and the welcome in the store when picking up my purchase

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Acheteur Vérifié

Published on 28/07/2018 à 19h13 following a purchase from 24/07/2018

You can find everything a rider could be looking for. Only downside, some models are not available in certain sizes and the site does not offer the possibility to order them even if it means waiting a few weeks

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Acheteur Vérifié

Published on 28/07/2018 à 17h16 following a purchase from 24/07/2018

TOP :)

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Acheteur Vérifié

Published on 28/07/2018 à 15h50 following a purchase from 24/07/2018

Super

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Acheteur Vérifié

Published on 28/07/2018 à 14h14 following a purchase from 24/07/2018

Delivery was done very quickly, professional staff who were able to offer me solutions for my first order which was defective and thus I was able to change my choice.

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Acheteur Vérifié

Published on 28/07/2018 à 12h45 following a purchase from 24/07/2018

Very responsive. Ordered around 1 PM, my wetsuit was with me at 10:30 AM the next day (hawaisurf is in Paris and I am in Toulon!) great.

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Acheteur Vérifié

Published on 28/07/2018 à 12h08 following a purchase from 24/07/2018

very good

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Acheteur Vérifié

Published on 27/07/2018 à 16h15 following a purchase from 23/07/2018

Well-presented and stocked site, fast delivery

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Acheteur Vérifié

Published on 27/07/2018 à 15h46 following a purchase from 07/07/2018

Nothing to complain about! Perfect

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Acheteur Vérifié

Published on 26/07/2018 à 06h29 following a purchase from 22/07/2018

My favorite site for buying clothing or skate equipment, prices that defy all competition and a wide enough choice I love it

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Acheteur Vérifié

Published on 25/07/2018 à 23h59 following a purchase from 21/07/2018

Tip top
Plus, you can pay by PayPal

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Acheteur Vérifié

Published on 25/07/2018 à 10h44 following a purchase from 21/07/2018

The package arrived on time and in good condition.
I couldn't ask for more.

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Acheteur Vérifié

Published on 25/07/2018 à 09h35 following a purchase from 20/07/2018

Perfect! Nothing to say! Thank you ....

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Acheteur Vérifié

Published on 25/07/2018 à 08h16 following a purchase from 20/07/2018

the site is pleasant and easy to use.
I received my order in just a few days.
I recommend

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Acheteur Vérifié

Published on 24/07/2018 à 21h33 following a purchase from 15/07/2018

Received on time and very well packaged.

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Acheteur Vérifié

Published on 24/07/2018 à 12h23 following a purchase from 20/07/2018

Simple and fast

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Acheteur Vérifié

Published on 24/07/2018 à 11h40 following a purchase from 16/07/2018

Very good

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Acheteur Vérifié

Published on 24/07/2018 à 09h32 following a purchase from 02/07/2018

Always a problem with grip tape why not use mobgrip or jesup instead of cheap grip?

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