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A
Rating: 5 out of 5
Very satisfied with the quality of the rollers and the speed of delivery
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Perfect, professional and compliant product!
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A
Rating: 4 out of 5
very fast delivery, however a disappointment regarding the absence of an assembly manual for the brake
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Response from HawaiiSurf
Hello Miss,
It is true that the manual is not provided for this product but we are at your complete disposal by phone, email and by mail if you need help with the installation or adjustment of a product.
Best regards
Kevin
HAWAIISURF
It is true that the manual is not provided for this product but we are at your complete disposal by phone, email and by mail if you need help with the installation or adjustment of a product.
Best regards
Kevin
HAWAIISURF
A
Rating: 5 out of 5
*****
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A
Rating: 5 out of 5
Very fast!
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A
Rating: 5 out of 5
very good, efficient, fast and cheap!
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A
Rating: 5 out of 5
Fast, Compliant, Top.
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A
Rating: 5 out of 5
Very fast delivery (even to Belgium) and product conforms to descriptions. Thank you
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Clear and straightforward site, easy to order, very fast shipping and delivery
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A
Rating: 5 out of 5
+++++
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A
Rating: 4 out of 5
Serious
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A
Rating: 5 out of 5
Fast, cheap (well, the same price as everywhere), nothing to complain about, as always
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A
Rating: 4 out of 5
Good... too bad there are no spare parts like the powerslide buckles (just the straps) that wear out very quickly... 11 / 13 / 16 cm...
That said, easy to order, quick to deliver.. Satisfied on this point.
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That said, easy to order, quick to deliver.. Satisfied on this point.
A
Rating: 5 out of 5
Reliable site, fast delivery, in accordance with the order
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A
Rating: 1 out of 5
paid return!
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Response from HawaiiSurf
Hello,
Is this a joke? the return is normally, logically and by default at the customer's expense. We do not indicate
anywhere that the return is free.
Can you tell us the reasons for your review and its rating?
Best regards
Romain
HAWAIISURF
Is this a joke? the return is normally, logically and by default at the customer's expense. We do not indicate
anywhere that the return is free.
Can you tell us the reasons for your review and its rating?
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
Top notch! It's great! I received my board within the announced deadlines, very well packaged, and in accordance with the description. Not a chip, scratch or anything, just a beautiful brand new board! Thanks to the Hawaï surf team, I will recommend!
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Response from HawaiiSurf
Hello Sir,
We thank you for your comment, especially the team responsible for packaging orders.
Best regards
Kevin
HAWAIISURF
We thank you for your comment, especially the team responsible for packaging orders.
Best regards
Kevin
HAWAIISURF
A
Rating: 4 out of 5
fast, good. However, I would appreciate it if my name and first name were not written carelessly... thank you
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Response from HawaiiSurf
Hello Sir,
Your customer account was created by you, if there is a mistake in your name or address it must certainly be a typo. We use the data you provide us for delivery, which is why it is important to proofread carefully.
However, if we notice a significant error, we will contact you to verify the accuracy of the account data because our goal is for you to receive your products on time.
The typo in your first name has been corrected, certainly by you.
We remain at your disposal.
Best regards
Kevin
HAWAIISURF
Your customer account was created by you, if there is a mistake in your name or address it must certainly be a typo. We use the data you provide us for delivery, which is why it is important to proofread carefully.
However, if we notice a significant error, we will contact you to verify the accuracy of the account data because our goal is for you to receive your products on time.
The typo in your first name has been corrected, certainly by you.
We remain at your disposal.
Best regards
Kevin
HAWAIISURF
A
Rating: 5 out of 5
Good prices, good advisors, good gear and also very friendly!
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A
Rating: 5 out of 5
to recommend
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A
Rating: 5 out of 5
Fast delivery, impeccable package. I recommend!!
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A
Rating: 4 out of 5
Interesting
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A
Rating: 5 out of 5
Very fast with the packages I love freestyle scootering
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A
Rating: 4 out of 5
Good, deadline respected
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A
Rating: 5 out of 5
Order compliant... very fast delivery... I recommend both for delivery and in-store
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A
Rating: 5 out of 5
I am still very satisfied with Hawaii Surf. The shipments are (very) fast and careful. The customer service is responsive and of quality.
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A
Rating: 5 out of 5
Fast
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A
Rating: 4 out of 5
good product I recommend it
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A
Rating: 1 out of 5
I chose home delivery, and TNT (the delivery person) directly dropped the package at a relay point without coming to my home...
I therefore paid for a service that was not performed!! and I had to go pick up my package at the relay point!!
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I therefore paid for a service that was not performed!! and I had to go pick up my package at the relay point!!
Response from HawaiiSurf
Hello,
I apologize for your delivery, after discussing with you on the phone I reported the issue to TNT, and processed a refund of the shipping costs for your order.
Best regards
Romain
HAWAIISURF
I apologize for your delivery, after discussing with you on the phone I reported the issue to TNT, and processed a refund of the shipping costs for your order.
Best regards
Romain
HAWAIISURF
A
Rating: 5 out of 5
Top super service express delivery
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A
Rating: 5 out of 5
Very fast delivery thank you very much for these little stickers in addition see you soon!!!!
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A
Rating: 5 out of 5
I recommend it every time.
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A
Rating: 5 out of 5
I have known this shop for 20 years. Always top what they offer as U.S. clothing.
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A
Rating: 5 out of 5
Excellent gear and delivery in just 2 days! Excellent site!
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A
Rating: 5 out of 5
Perfect as usual
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A
Rating: 5 out of 5
Speed, efficiency ... nothing to say
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A
Rating: 4 out of 5
The store's anti-theft device was forgotten on the pants, a bit tricky to remove without damaging anything but phew I managed, fast shipping correct packaging
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Response from HawaiiSurf
Hello Sir,
Please excuse us for this oversight on the part of our preparation teams. In the event that you cannot deactivate the anti-theft device you can return the package to us at our expense* so that we can rectify this error.
* up to 10€ unless agreed with the shipping team.
Best regards
Kevin
HAWAIISURF
Please excuse us for this oversight on the part of our preparation teams. In the event that you cannot deactivate the anti-theft device you can return the package to us at our expense* so that we can rectify this error.
* up to 10€ unless agreed with the shipping team.
Best regards
Kevin
HAWAIISURF
A
Rating: 5 out of 5
supercool
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A
Rating: 5 out of 5
I made a mistake with the size when ordering, I called them to change the size and I received my order on time.
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A
Rating: 5 out of 5
Fast and neat.
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