HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Good for me. However, updating the actual delivery times would be a plus when it comes to pre-orders. No harm in my case, but when the deadlines are tight, it can lead to disappointments.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2016
Fast and efficient. Thanks for the stickers!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2016
Very basic packaging, the skateboard received was already a bit damaged, I expected a bit more protection given the price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/10/2016
average
I ordered 2 pairs of socks and only received one!!!!
the other was purchased before my check arrived even though I ordered 2, that's not cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2016
I ordered online after previously calling the store to check the size.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2016
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2016
As usual, unbeatable prices, fast, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2016
Fast delivery as expected.
Product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
Tip top
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2016
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2016
very competitive prices and fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2016
An item in stock on the site was no longer available in reality, fortunately good customer service offered me several options.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2016
Thank you Marco
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/10/2016
Fast delivery, nothing to complain about. However, the skateboards offered do not seem to be properly stocked, as the one I bought had quite a few visible scratches, even some black marker traces intended to hide the defects, which is borderline dishonest. Needs improvement!
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Response from HawaiiSurf
Hello,
I apologize for the condition of the board received, unfortunately it was the last one in stock for this model, was the board intended to be hung?
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2016
Very serious, fast delivery. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
Top notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2016
Order received very quickly, and careful shipping. Ideal order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2016
Site with a very wide selection and very fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2016
Ultra fast delivery. Very good value for money. Product perfectly meets my expectations. I highly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2016
Well-designed site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2016
Very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2016
Almost exclusive on the gullwing pro 3, ultra fast free delivery, prices defying all competition and information with the sellers top notch.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2016
Despite an issue during the order due to real-time stock, the Hawaiisurf team immediately responded to my email explaining the problem and how to resolve it. I therefore ordered a surfboard that arrived 2 days later. The service is top and the team is great. I plan to order again in the coming days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
fast and efficient, careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
fast and efficient as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
Very fast delivery, very good when you're in a hurry!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2016
Top: great communication with the different people I spoke to online.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
Really great, I recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2016
Fast shipping, compliant product, low price.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
very reliable and very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
The delivery was fast and the products are consistent with the images and description. The only problem is that stocks run out quickly, I had to take a pair of skates 'by default' because my size was no longer available in the 3 pairs I was interested in.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
Nothing to complain about, friendly team that gives good advice. Fast and careful shipping, PERFECT!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2016
Skates received 2 days after the order, too big so I exchanged them for another. The seller was attentive, great job Hawaii!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2016
there was always the anti-theft device in the pocket of the jacket at the reception,
and I damaged the fabric while removing it - a shame for a jacket at that price!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2016
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2016
The site is great, delivery times respected and very short, no problems during delivery, honestly nothing to say, keep it up.
Ps: just next time I think that if a customer orders not many clothes like 2 t-shirts it would be better to pack the t-shirts or others earlier than putting them directly in the box, it would be more convenient and it would make the customer think that you are more careful regarding your merchandise and therefore your customer, that's it otherwise nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2016
Fast and well packaged
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