HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
Very happy, order placed at 11 am delivered the next day at the end of the day in Haute Savoie with express delivery. Product as described, neat packaging, 20% discount plus a free snowboard bag from Hawaiisurf, I am thrilled with this site. Thank you again.
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Response from HawaiiSurf
Hello, We are delighted that your Jones snow suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2023
Great price and very fast shipping, impeccable
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Response from HawaiiSurf
Hello, We are delighted that your Burton snow and Black Crows poles suit you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/01/2023
Fast delivery. Products match the photos/description.
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Perfect
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Response from HawaiiSurf
Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2023
Pro!
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2023
Top, fast and quality product.
Thank you
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Response from HawaiiSurf
Hello, We are delighted that your Saint-Jacques wetsuit suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2023
Perfect, fast and the item matches the description
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2023
Very fast, responsive. Not disappointed at all
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Response from HawaiiSurf
Hello, We are delighted that your Ripcurl wetsuit suits you. The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2023
No more
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/01/2023
perfect
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Response from HawaiiSurf
Hello, The Hawaiisurf team thanks you for your loyalty and hopes to see you soon! Have a nice day. Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2023
Received quickly!
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Response from HawaiiSurf
Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2022
The customer service refused to send me a prepaid label to return the rollers that were too small for my son, while they could not offer me a larger size. I had to pay 21.30 euros to return them. I am very disappointed and will not recommend on this site. I have no money to lose like this. Best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/01/2023
Everything was perfectly compliant: from the product to the delivery
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a good evening. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/12/2022
Everything is perfect and fast.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2022
very helpful service
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Response from HawaiiSurf
Hello, Thank you for taking the time to give us a review. We stay available for any advice or help in the choice of your items. Have a beautiful day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Choice and fast delivery.
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Response from HawaiiSurf
Hello, We are delighted that your wetsuit suits you. Hoping to see you again soon! Have a nice day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Expert sellers and excellent advice. Very good material, thank you!
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order as well as for your loyalty. Hoping to see you again soon on our site. Have a nice end of the day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2022
Super serious and super fast!
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Response from HawaiiSurf
Good evening, Thank you for choosing Hawaiisurf to order your wetsuits! Have a nice evening and see you soon. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Very good service. Customer service is excellent and shipments are super fast and arrive in perfect condition.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/12/2022
Perfect, fast shipping. Top products!!!
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Response from HawaiiSurf
Hello, I am glad that the ordered decks pleased you. Hoping to see you very soon on our site. Have a nice evening! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/11/2022
Very good follow-up.
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Response from HawaiiSurf
Hello, Thank you for taking the time to share your experience. Hoping to see you again soon on our site. Have a nice day Cecilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/12/2022
The online image of the product does not match the received item.
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Response from HawaiiSurf
Hello, Indeed after checking, the sweater that appears on the site is darker and I am sorry for that. Following your message, I see that my colleague Tom has sent you a prepaid return label for you to return it to us. Upon receipt, we will proceed with a full refund of your order. I hope this will not tarnish the trust you have placed in us. I wish you a nice day. Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2022
Perfect!
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Response from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to order your Carhartt jacket. The entire Hawaiisurf team hopes to see you again soon! Have a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2022
-
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Navigation is very simple. The site is easy to access and understand, and the items are appealing.
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Response from HawaiiSurf
Hello, Thank you for your order. We are delighted that the ordered Protest fleece pleases you. Have a great day and see you very soon! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2022
Impeccable
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Very fast delivery and article as described. Very good service.
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Response from HawaiiSurf
Hello, We are very happy to hear that you are satisfied with your new sweater. Have a beautiful day :) See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2022
Very fast shipping!
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Response from HawaiiSurf
Hello, Thank you for taking the time to share your experience. The entire Hawaiisurf team is delighted that you are pleased with your order. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2022
Great site, very well done! Delivery faster than expected
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that the ordered skate pack pleases you. You just have to ride! See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2022
The nitro socks in the photo do not match the photo
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Response from HawaiiSurf
Hello, I apologize for this anomaly. In order to offer you an appropriate solution, I have contacted you directly via email on your Hawaiisurf account. I look forward to your response. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2022
Pleasant site, quick order processing. Conforming shipment. Good quality/price ratio products.
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Response from HawaiiSurf
Hello, We are delighted that your hood fits you well. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/12/2022
Perfect, fast delivery and top tracking. Small downside regarding the package which did not seem very sturdy, but nothing serious!!
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Response from HawaiiSurf
Hello, Thank you for taking the time to share your experience. I take note of your comment and will ensure it is passed on to the relevant department. The entire Hawaiisurf team wishes you a pleasant day. Cécilia from Hawaiisurf.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2022
Excellent. Order placed Sunday evening and received early Tuesday afternoon. I had requested home delivery because it was free, but it was delivered to a pickup point. That worked out for me in the end.
I had already ordered items and as always, I am never disappointed.
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Response from HawaiiSurf
Hello, First of all, we would like to thank you for your order and your loyalty. Hoping to see you again soon. Have a great day. See you soon! Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/10/2022
Very good responsiveness from the sales service who quickly found the product I was looking for. The only problem was that it was slightly damaged upon arrival...
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Response from HawaiiSurf
Hello, I am sorry for this anomaly. We sent you a message on 04/11 asking for photos of the packaging in order to handle your complaint and offer you a solution. Unless I am mistaken, our message remains unanswered to this day. Awaiting your response. Good afternoon. Cecilia from Hawaiisurf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2022
Fast delivery. Product conforms. Perfect.
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Response from HawaiiSurf
Hello, We are delighted to learn that you like your order. Our logistics team strives every day to ship your orders as quickly as possible. Have a great day. Cecilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Completely satisfied. Fast order and delivery.
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your order. Have a great day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2022
Satisfied with my order. Quality product
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Response from HawaiiSurf
Hello, Thank you for choosing Hawaiisurf to place your order. Have a nice day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Order, delivery, and product perfect
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Response from HawaiiSurf
Hello, We are delighted that you like your Patagonia fleece. Have an excellent day. See you soon, Cécilia from Hawaiisurf
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Efficient and pleasant service, I just advise not to get the size wrong, which remains difficult without being able to try. The return service is good, but the return is not covered, which is a shame. So I am quite satisfied.
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Response from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to place your order. Being a small family business, we unfortunately cannot cover return shipping costs. However, if an exchange is possible, we cover the shipping costs of the new order. To guide you to the right size, we strive to present size guides to help you find the right fit. If any information is missing, we are available at 05 33 78 06 00 to provide you with answers. I hope the ordered size suits you. Have a great day. See you soon, Cécilia from Hawaiisurf
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