HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2020
Delivery as expected
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2020
In line with my expectations. Thank you!
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/06/2020
It was not specified anywhere that the €10 voucher offered on my account had a minimum purchase on your site!
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2020
Packaging a bit artisanal, but it arrives on time. It would be great to send the grip sheet flat.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
-
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Precise and complete. M
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
-
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Response from HawaiiSurf
Hello,
We thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2020
Easy navigation on the site. Fast delivery with appointment scheduling! Quality packaging
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2020
Good I recommend, fast and careful shipping, 4af 4af 4af 4af
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2020
Fast and efficient,
Small downside, my rubber for trucks does not fit on my ventures, a bit disappointed. I would have liked to be informed about compatibility.
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Response from HawaiiSurf
Hello,
Our phone line is open 6 days a week from 9 am to 6 pm, so you can call us for any technical advice, we will be happy to assist you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
Fast service, reasonable prices and well-packaged parcel.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
Wheels OK. Crash pad shorts OK. Delivery person left instead of handing the package directly and tool slightly rusty. Everything recovered but doesn't seem serious.
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Response from HawaiiSurf
Hello,
Thank you for your feedback, we are sincerely sorry for this mishap regarding your tools, we hope to see you again for a better shopping experience :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2020
Great
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Impeccable delivery, but the finishes of the shoes are not perfect.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Very good, good quality, arrived very quickly, just disappointed by the finishes of the skateboard which are frankly not nice at all
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2020
Never received
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Response from HawaiiSurf
Hello,
Your order was shipped on 10/06 and dispatched on 11/06 to the pickup point you chose, this same pickup point received your order on 16/06, a scan of the barcode confirms that they had it in their possession. Your package was returned to us at the end of last week and is currently in transit to your home.
We want to assure you that we are doing everything necessary for it to reach you as quickly as possible.
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Fast and efficient
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Fast shipping and well packaged
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Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/06/2020
Large number of choices. But GLS... deplorable delivery service...
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Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2020
Poor customer management, I do not recommend!
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Response from HawaiiSurf
Hello Sir,
We are very understanding regarding your feedback, however, the situation that leads you to leave this review is actually not our fault, as I remind you, the product you ordered was indeed sold individually and mentioned in the description.
We want to reassure you and also assure you that we have indeed received your package and that the necessary actions have been taken.
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
I am very happy with hawaiisurf.
Processing, payment, delivery and customer service - everything worked without any problems. An option to switch the website to English or German would have made my purchase easier.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Friendly and competent team
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Nothing to report, order and delivery ok
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Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
My daughter is delighted with her skateboard
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Order conforms to what I wanted, but delivery times exceeded.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Parcel well packaged but delivery time +1 day compared to the site
Best regards
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Very fast but packaging not satisfactory.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon, can you tell us the reasons so we can find areas for improvement? :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/05/2020
Great choice of products, effective advice by email or phone, lightning fast shipping, everything is perfect on their side EXCEPT the choice of GLS, the worst carrier there is (no other choice possible)! My package wandered for 2 weeks on the roads of Var, they are unreachable, disrespectful, indifferent... I could go on.
Too bad you lose 2 stars because of that. When other delivery methods are available I will come back but not before!
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
Everything arrived, in good condition, within a fairly short time. However, the delivery person did not notify of their passage: this can be inconvenient for some.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
Good delivery however I was perhaps expecting a few extra stickers.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Order as described and delivered in 5 days
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
well-designed site, and product details easily accessible.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Too bad we can't pick up our orders in one of the stores.
I would have saved time...
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Response from HawaiiSurf
Hello Sir,
It has been possible since last week, you can have your order delivered directly to the HawaiiSurf store in Paris :)
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Perfect, just stretches a bit too much
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2020
I did not receive the product
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Response from HawaiiSurf
Hello,
The package is delivered to you, please check with the carrier. Unable to reach you, you provided a wrong number.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2020
Recent purchase of a pair of rollers. The item was not checked before shipping, result: one brake is missing, moreover the box is more than deplorable whereas it is required in the sales conditions that the return of merchandise will only be accepted with intact packaging!!!
I requested a reshipment with a refund... I am waiting for confirmation.
I am disappointed.
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Response from HawaiiSurf
Hello Madam,
We apologize for this inconvenience, our customer service has responded to you and was able to find a solution.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Order quickly sent but the package was not in good condition upon delivery, fortunately the rollers were intact.
Translated reviews
Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier and apologize for this inconvenience..
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2020
Very serious. Order handled quickly and delivery on the scheduled date.
Unfortunately, despite good packaging, the box of the quad rollers was damaged. It's for a birthday gift.
Translated reviews
Response from HawaiiSurf
Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
We apologize for the packaging...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
satisfied with the board and the delivery. However, the grip on the board must have been applied by an intern I think ^^ not very serious
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
We apologize for the grip...
The HawaiiSurf team.
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