Customer reviews of HawaiiSurf

Satisfied

Very disappointed with the delivery and no response to my message from customer service...

Good site!!!

Product conforms to the photo, very good quality, delivery respected

Bad customer service

Still no trace of my €80 order supposedly delivered two weeks ago, which I still have not received....... HawaiiSurf and GLS carriers are trying to find it.... Very big lack of seriousness.

The site is very good, you can find your way perfectly. I am delighted.

Order received quickly, in line with my expectations. The downside concerns the packaging which leaves something to be desired: a large plastic envelope where the bearings and my bones speed cream were well shaken, a bottle of speed cream leaked.

Decent site but wrong item sent: a T-shirt instead of a sweatshirt.... at 56€!.... waiting for the exchange procedure....

Hello
I have received the order, very happy except that there was no locking screw for the s5 yow truck.
Too bad

Super fast delivery
Quality product
HOWEVER; Screws not included in the box without it being mentioned anywhere

Received quickly thank you

Fast, beautiful material. Unfortunately, despite choosing a larger size, it doesn't fit... Had to return the product. Too bad

The style and the board are very successful but it's a Christmas gift, I won't know if it's perfect until my son tests the board.

Good material but grip assembly not great

no delivery problems and attractive prices

No protections for the board in the package

I received my bushings with a missing washer. And the soft package made everything loose, luckily the lubricant for bearings was well sealed! Everything was out of the boxes and packaging. Too bad the price was attractive

Received but at a relay point and not at home as requested.

All good, except for a small impact (you can see the wood on 1cm) on the board

The item received does not correspond to the one I ordered

I would have liked to be informed that the boards were sold without grip. I would have ordered some.

I have ordered several times on the site, I am satisfied. The navigation is smooth although I preferred the previous layout. The delivery is fast. The only small downside this time was that one item was missing from my order, but very quickly the customer service was responsive and managed to rectify this small inconvenience, and the next day I received the missing item! Ordered items: several Invaders Seba 80 mm wheels of different colors, they have quite a good grip and last over time. A safe bet for freeriders and riders ;-) for good sessions in urban mode. I had a preference for the hyper-concrete G wheels but the site apparently no longer sells them, for me they had a bit more grip! I recommend this site for its seriousness.

Good reception of the products. However, it was impossible to select a pickup point via GLS while there is one just next to my house. So I opted for home delivery (paid) which was supposed to arrive between such and such date. Delivery a day earlier, not being at home my package was dropped off at the pickup point I wanted without incurring delivery fees. I specify that the pickup point selection did not show any PR in the center of Bordeaux, just a few in the CUB (quite far then). So we are forced to take the paid home delivery even though we will go pick up the package next to our home.

Delivery a bit long 10 days for stock

Article compliant deadlines respected

Nothing to report.

Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.

Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.

It is difficult for me to give my opinion, I still haven't received my order

difficulties in validating an order

Delivery time too long, initially expected within 3 days and received in 8 days

Great

I have been ordering from you for a very long time, this order took weeks to arrive and when I called several times, I was made to understand that I was bothering you, the nice seller-customer relationship is over, very very very disappointed.

Fast and efficient

Forced sale for example

My package still hasn't arrived.
It apparently returned to the starting point and is now being resent, but I haven't heard anything more than that.
So I'm still waiting.
The tracking of the package is a lie for me since they never delivered anything to me.

Item unavailable

Website with a variety of choices, interesting promotions. But very disappointed with the delivery tracking. The order took a long time to arrive, so I sent two emails without a response. I had to call to find out where my order was, more than 20 days after placing it. In the end, it was already at the pickup point. Very disappointed

All good